Search Hotels Near West End Center, Lubbock

"⸻ We booked this hotel specifically for the George Strait concert and paid nearly $1,000 for the room, fully expecting a basic level of service. Check-in is listed as 3:00 PM. We arrived at 4:30 PM and were told our room still wasn’t ready. We didn’t get access until almost 5:45 PM—nearly three hours past check-in. Because of this, we missed half of the concert we traveled for. Let’s be clear: this wasn’t a surprise event. You knew the town would be busy, you charged premium rates because of it, and yet failed to have rooms ready on time or communicate delays. That’s poor planning and even worse execution. A $25 credit from Expedia is frankly insulting given what we paid and what we missed. If you’re going to charge these kinds of rates, you need to deliver. This experience fell well below expectations, and I expect a more reasonable resolution than what’s been offered so far"

"Price gouged for the George Strait concert unfortunately. Room needed to be vacuumed, towels were dingy and brown with possible blood stains, hair on bed sheets. Carpet was stained with what looked like spray paint. Holes in the wall. Furniture in room was in rough shape. Ice machine in the hallway was beeping incessantly—I ended up walking into the hallway at 1:00am to unplug the ice machine to get it to stop beeping."

"Horrible"

"Clean rooms, friendly staff Room was cleaned each day, which I greatly appreciate"

"Very clean. Staff was friendly and helpful. Safe location. Close to lots of restaurants."

"The front desk staff was friendly and prompt. Our bed had a blood stain, pills in the corner or the room, and hair in the shower. The entire hotel smells musty."

"The room was not very clean. Our fridge was leaking and the carpet was soiled. Overall, the hotel needs some work and improved housekeeping. "

"Air conditioning didn’t work. Shower was pretty moldy. Bathroom door wouldn’t stay open."

"Horrible! Had to cancel morning of due the death of my father no call back, no mercy, collected their $$$ no matter what!!! Heartless and all about the money!"