Search Hotels Near West Lake, Hanoi

"Very clean in a great location. Staff were very helpful and friendly "

"Staff were very accommodating and friendly. Hotel is beautiful and in a great location. "

"The staff were super friendly and helpful. The rooms were spotless and the location was good."

"From the moment we stepped through the doors, the employees made us feel genuinely valued and welcome. Every single staff member we interacted with went above and beyond in a way that felt sincere, not scripted. The front desk team greeted us with warm smiles, handled check-in effortlessly, and took the time to explain everything clearly while offering great local recommendations. Throughout our stay, the staff consistently impressed us with their attentiveness and professionalism. Housekeeping was exceptional — not only keeping the room spotless but thoughtfully arranging everything to make it feel fresh and inviting every day. Whenever we had a question or needed assistance, someone was there immediately, always patient, kind, and eager to help. What truly stood out was how proactive and caring the team was. They anticipated needs before we even had to ask and made sure every detail of our stay was perfect. You can tell they genuinely take pride in their work and care about their guests’ experience. It’s rare to find a team this dedicated, friendly, and consistently excellent. They are the reason this stay was so memorable, and they absolutely deserve recognition for how amazing and helpful they are."

"Staff were amazing, great location. We will definitely book again "

"The hotel staff was very nice and accommodating. We enjoyed our stay. Highly recommend. "

"Delightful, friendly, helpful, and respectful staffs. I have to HIGHLIGHT an owner who acted above and way beyond common business practices/ rules and policies to ensure forms of trust, local custom, and last impression will be cherished by a customer (me) for years to come. A storyline was I booked and fully paid (non- refundable)room for 14 nights, and I decided to moved out of Label6Coliving apartment on 8th night. According to the rule and policy, it understandably non refundable. Yet, the owner was happily and unhesitatingly willingly to refund me a remaining 6 nights. All I can say is“ it is UNBELIEVABLE!” "

"The place is charming and clean"