Hotel dekat Westfield Great Northern Mall

"Desk clerk was very helpful and supplied extra pillows when requested. Room quiet and comfortable. The TV channel guide was missing and I did not receive my wake-up call, but I had set my alarm on my phone just in case. Shuttle was great!"

"The curtains that block light do not close completely. Our room had a parking lot light that shined directly in onto the bed where we were supposed to sleep. You really need to look at this. I didn’t sleep because of light that could have easily been blocked by a curtain. I would not book this property again because it was miserable to have light shining in my eyes in bed."

"The fold out bed was quite possibly the worst mattress I’ve ever slept on. It was pure springs covered by fabric. The room looked visibly clean, but the carpet desperately needed vacuuming. We also found a good amount of ants crawling around the carpet as well."

"Bad customer service "

"This was a good hotel. It was clean,the beds were comfortable and the temperature control was great. Often times in hotels we spend the evenings trying to adjust the temperature since it seems to fluctuate between too cool and uncomfortably warm no matter what the themostate is set on. This wasn't a problem here. the temperature stayed where we set it the whole 4 days we were there. The staff was very friendly and helpful from the ones at the desk to the ones cleaning the rooms. Everyone...

"Room smelled horribly the carpet worn and dirty I vacuumed. No usable WiFi. Purported breakfast was coffee and a few fruit bars. Furniture was broken down. This place did have several good restaurants nearby"

"My room had a row of half-full glasses outside the door. There was someone’s shower cap bonnet left in the bathroom and the shampoo and conditioner bottles were half used. There were no sheets on the bed, only comforter to skin. The air conditioning was the loudest unit I’ve ever heard. They were charging $12 for the breakfast. The pool was incredibly murky. The mattresses were undoubtedly original to the hotel. I could feel every spring. The hotel is cheap for a reason. When I was going to my...

"Hotel is dated but not bad. Staff was nice friendly lady at the front counter. Weird smell in the lobby but not too bad. Took the elevator to the second floor where our room was and when the doors opened I was taken back by the suffocating smell of cigarettes and fried chicken. If we stayed two nights I probably would have picked up a can of febreeze and left it for them. Our room wasn’t bad, the couch was taped together and there was still a stale chicken/cigarette smell but it was manageable....

"The place was very dirty worst place a have ever stayed in bad bad bad place needs to be bulldozed!!!"

"Nunca me limpiaron el cuarto mi me dieron toallas nuevas"

"I didn’t know that IHG has such poorly maintained facilities in this area. Rooms were dingy and carpet is very old. Elevator was not working at all but as we called to the property twice luckily we got the rooms on main floor especially as my MIL is 90! Bathrooms are small, only tub shower so difficult for older people. No coffee pods but only tea pods in room. Definitely need a few upgrades"

"Staff can be so rude "

"Our stay was terrible. We were on the second floor and there mice in the room!!! Just awful!!"

"One of the most comfortable beds I’ve slept in. Very clean room as well."

"Not worth the stay rundown front desk was unprofessional no help at all. The carpet in the room had stains and smelled. I would not recommend this property if it was $20 a night. "

"Th you g lady working the desk was wonderful. But the first room I was given was … the worst thing I could imagine. The door lock was busted off, the smoke detector was detached and resting on the table with wires protruding from the walls. The bed sheets were covered in various bugs and hairs. There were lines of dust imprinted on the sheets, in the pattern of the mattress topper. I went to please ask for a refund and I would just keep driving down the road. She offered me a different room,...

"Hotel was so filthy. Room was also not properly cleaned, floor was dirty and needed good broom and mop. No soap and shampoo in bath. My wife is very unhappy with this hotel."

"I booked this hotel months in advance as I was travelling from another country. The hotel called me the day of my arrival (6 hours before check in) and told me they’re cancelling my room because they over booked the hotel. The person on the phone was extremely rude and gave nothing but attitude towards me while I was trying to figure out my next move as I was in the middle of my travel to this location. Totally unprofessional and would never recommend this hotel to anybody as it’s extremely...

"There were multiple tenants that appear to live in the motel with pets and sitting the the doorways smoking and and other things. Did not feel safe nor did I feel comfortable staying there"