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"Property is right on the beach giving it good location. However it should be noted that swimming has been prohibited since October 2025 due to pollution. All staff very polite although Marcella in the cafe bar stands out for excellent service. "

"Great hotel, enjoyed our stay"

"Always a really comfortable stay right in the heart of Arrecife. The view of Playa Reducta is wonderful. The staff team are exceptional and so willing to help. The view, the location and the high standards are very much apprecaited. Thank you. "

"the doors in the room had gaps in so the wind was blowing through making it noisy , need to get doors that fit "

"The apartment was clean and was serviced every 2 days. All the staff i interacted with were helpful, professional, and accommodating. The pools are clean and large enough to not feel cramped when several others are swimming. There is one pool that is heated, and there are lifeguards who are clearly attentive. The pool bar staff could not be better. Playa Jabillo is right across the street and is a wonderful option where the water is usually clear and calm. There are plenty of restaurants in the area to choose from, and the promenade/boardwalk is right beside the property and is plenty long for an evening stroll or morning run. "

"Fabulous hotel sea view room and jacuzzi bath tub perfect pool scene and gorgeous bars and restaurants will definitely return "

"Clean and spacious room. Facilities look a bit dated. Staff was overall pleasant but there were delays in service in the rooftop bar."

"Ok"

"We are regulars there. and are back again in April. The hotel is huge, in a quiet, out of town location and can have 500-800 guests at a time. Lots of free parking. It is being refurbished from 6th floor down. Communal chairs and tables are mostly new. The Spa needs massive investment to re-open so don't rely on it being open soon. Food is OK and was slightly better than it was in November but they cant do miracles at the price points they offer. Fish dishes are good. They cater to guests from all over Europe so you may need to find the staff members that can fully understand quickly spoken accented English. (Or French or German or even Spanish as they use a lot of Dutch interns) . For us as we are not big drinkers, HB is better value than AI while the main Spa pools are closed."