Search Hotels Near Yvonne Arnaud Theatre, Guildford

"The hotel is clean and attractive with good facilities. Unfortunately my experience was not good, my room lost power at 9pm, I reported it to reception and was asked to wait at the bar while they investigated. After an hour the receptionist informed me they could not restore power to my room, I said that I was not happy to stay in a room without electricity and asked to be moved to a different room but was informed they were fully booked. So I had no choice but to check out at 10:30pm to try to find alternative accommodation, the receptionist was not abke to refund my stay when I checked out and was told the reservations manager would do it the following day. I have called the hotel today but the reservations manager is not at work, so now I am chasing Hotels.com for a refund while they liaise with the hotel and am faced with a 24-72 hour wait for a refund. I am sure if you stay at the Guildford Manor Hotel and Spa you won't face similar issues, but my experience has been a bad one. "

"Friendly staff, comfortable and well equipped bedroom, tasty breakfast. "

"Yes "

"The woman sitting at a tiny table with a laptop got every room mixed up, I ended up in a family room with my sibling, my 2 elderly great aunts were put in a double and my great uncle ended up in a single room which was in the attic, she had no idea and obviously gave the rooms to all the wrong people despite me showing her my booking! The whole place smelt damp and was dirty throughout, the beds were disgusting as was everything else, couldn't wait to get out of that horrible old rundown awful 'guest house'"

"Easy check in, spacious rooms with tv in bedroom and lounge, lovely large bathroom with deep bath and walk in shower. Great location however, be mindful that the road is closed as a pedestrian walkway from 0900 but this isn’t a problem as there are parking facilities close by and for me as a blue badge holder there were plenty of spaces close enough. Would recommend this hotel to friends and family. "

"Just an excellent room and staff performance "

"beautiful hotel very friendly staff rooms spotlessly clean and lovely decor throughout "

"The staff were very friendly, loved the history of the place. a few things could do with a bit more love, but staff told us there were plans for a spa etc. So would think about a re visit in a year in the summer."

"Location was great. Communication with owners was quick and accurate. "