Search Hotels in Zona Dorada, Mazatlán

"Great location and great staff "

"Great hotel and definitely worth the price."

"Bands are overwhelming, shouldn’t be allowed to use speakers…it’s loud enough without amplifying the music. Was difficult to get specific house keeping items without multiple trips to the front desk. "

"Everything great"

"We had a great overall experience at Gaviana Resort in Mazatlán. The staff truly stood out—they were more than excellent, always attentive, friendly, and willing to help with anything we needed. The property itself is clean, very accessible, and perfectly located. Being centrally situated with direct beach access, available parking, and within walking distance to the pier made everything incredibly convenient. The restaurant and bar were also highlights of our stay—beautiful setup, excellent views, and top-notch customer service. The only downside was the bathroom in our room. It felt outdated and not very well constructed. During our first two nights, the bathtub drain didn’t work properly and had to be “fixed” twice. By the third day, I requested a room change, and while the drain in the new room was better, there were still issues. The shower head sprayed water everywhere except where it should, and water leaked outside the tub due to the tile not being leveled correctly to drain inward. While this didn’t significantly affect our stay, it does seem like something the property should address, as it could lead to water damage over time. Overall, we enjoyed our stay thanks to the excellent service, location, and amenities—but the bathroom conditions could definitely use improvement."

"We have stayed at this hotel for 3 consecutive years since it opened. The hotel is beautiful but this year we noticed the rooms were already showing wear (we stayed in 408) . Humidity is no doubt causing problems, caulking needs to be redone, furniture marked, etc. There has been considerable personnel turnover & pool & front desk staff either have no English or didn’t understand things well. This year we stayed for 2 weeks and are still having problems trying to get reimbursed for 3 nights the hotel said (in writing) that we would not be charged for We booked thru Expedia and they have been unable to get a response from the hotel and said we must deal with them. The hotel says we must go thru Expedia. The front desk supervisor Ramon said he would arrange for accounting to reimburse, nothing happened. Try phoning the hotel direct, no response from accounting, try to talk to Ramon at front desk , he’s always busy and doesn’t return phone calls. If you have a problem while staying at the hotel, get it addressed in writing & by talking to manager before you leave. Double check your hotel invoice too as I observed another guest in dispute with charges when we were leaving "

"Breakfast was very good. Lots of choices. Staff at breakfast very kind. Awesome beach view from our room. Loud mariachi bands throughout the day. Good place for beach walking and close to restaurants in gold zone. Pool was nice, plenty of lounges. The building itself in need of major repair! Rooms clean. Furniture needs update. No hand towels or wash clothes. Lobby desk staff very helpful. "

"Great view great beach great pool"

"Beach view is excellent Restaurant is good "