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"Really great hotel, wonderful quality. Very nice and helpful staff and a great location with a short walk into town. Would recommend and will stay again "

"Traditional great English"

"Friendly staff and very helpful "

"Top notch customer service, excellent location and would recommend for anyone visiting York to see the city. Breakfast was disappointing when comparing to other bits of our stay. "

"Staff were very friendly. The room was small, but very clean and tidy. Positioned several minutes outside the town centre. Definitely recommend. "

"Beautiful hotel, clean and modern rooms. The spa is also gorgeous and the breakfast was fantastic but ..the principle in Leeds is better if you want dining, drinks or afternoon tea as it’s much more open plan, modern & beautiful in the shared areas. "

"Overall a very good hotel. But the first morning the fire alarm went off at 655am. No fire. Same morning no hot water."

"This is my second time staying at this hotel. I liked the room I stayed in better the first time, but I was still happy with the old world charm of this property. The breakfast is great and the staff are super friendly. My only complaint was my room was close to where bottles were being dumped into the bin, not a huge deal expect there were some nights that they would be dumping bottles multiple times well passed midnight which would wake me up with the loud crashing. "

"Cancelled our break with only 2 weeks notice! Very difficult to rebook with such short notice around the Christmas period! "

"Fantastic friendly service, characterful property and a pleasant change from a chain hotel. Not right in the centre but only a very safe 6-8min walk from Minster, shops, restaurants etc… Breakfast was outstanding and good value at £16 for juice, coffee, pastry, yogurt and fruit and Eggs Benedict. Full English a bit more, lighter options from £11. Quite a lot of parking outside at £15 a night (good for York) but it’s very tight & I’d advise contacting them to reserve a place. I got the last one...