Greater Antilles hotel guide. Excellence Resorts hotel in Greater Antilles, Caribbean

"it was really a great place"

"Facilities were amazing and staff was very nice. "

"We had an overall very positive stay at Majestic Mirage Punta Cana and felt it delivered the luxury, calm atmosphere we were looking for, specifically, an upscale resort without excessive partying or noise. The food was outstanding and far exceeded typical all-inclusive standards. High-quality T-bone and ribeye steaks, along with lobster, scallops, and sashimi, were consistently delicious and felt truly 5-star. Dining was one of the strongest aspects of our stay. A very special mention goes to Francisco, our butler, who was exceptional. The animation staff — Pedro, Roberto, Juan, and Manuel — were phenomenal and one of the highlights of our stay. The resort itself is beautiful, though cleanliness could be improved to fully match its luxury caliber, particularly in room detailing and linens. Additionally, service attitudes were not as warm or welcoming as the Dominican hospitality we are accustomed to. We also noticed that flies were occasionally present around food areas. While this can happen in tropical settings, more attentiveness would be good. Overall, Majestic Mirage offers a high-quality, upscale experience with incredible food. With improvements in consistency around cleanliness and service warmth, it has the potential to be truly exceptional. Customer service needs to be drastically improved. Staff should not have scowls or feel as if patrons are a bother. We would still recommend it to travelers seeking a refined, relaxing luxury resort. "

"We had an overall pleasant experience. The pool area is very nice and well-maintained, and the food was okay with a decent selection. The staff were generally good, and despite some maintenance issues around the property, they were very helpful and responsive whenever we needed assistance. Housekeeping did a great job—our room was kept clean, and the cleaners always made sure we had everything we needed, including bottled water. Overall, a comfortable stay with friendly and accommodating staff."

"Todo excelente "

"The room was really clean"

"We had a wonderful stay. "

"We stayed at this property for a long weekend getaway in Jamaica, recommended by a friend, and were pleasantly surprised—especially given the recent hurricane. The resort was well maintained, the beach sand was clean, and the staff were consistently friendly and welcoming. Although our stay was brief and we only used the buffet restaurant, the food selection was varied and satisfying, including options suitable for picky eaters and dietary restrictions. The massage service was excellent and relaxing, with a great value couples massage, and the room was clean, well organized, and thoughtfully designed with ample space to store luggage and hang clothes, making it easy to keep everything neat. Overall, it was a budget-friendly stay that I would confidently recommend."