Hotel Keluarga di Avenida Kukulkan

"The staff were AMAZING!! Everything about our stay was awesome, the room, the pools, the beach!! A lot of resorts have okay food, but the food here was SO good!! All in all an amazing stay, will definitely be booking Sunscape for our next Cancun visit :)"

"Very relaxed upbeat hotel, just what we needed!"

"The resort is good for families. Staff was friendly but felt that specialty restaurants were often short staffed so they weren’t very attentive. Restaurants were also by reservation only and pretty limited. We had to wait quite a bit to get a table even though we were on time to our reservations. "

"Felt very comfortable! Service was outstanding they were very helpful !"

"Pool was nice "

"The room had the most beautiful view overlooking the ocean and palms, fully equipped bar; best pina coladas and exceptional staff"

"Staf"

"The Dolphin View room had an unpleasant musty smell. The bed sheets were clean, but they were faded and looked worn out. The room itself felt outdated, which made the overall stay uncomfortable and unpleasant. The “mini bar” was barely a mini bar at all — it only included one bag of chips, a small pack of peanuts, and one pack of Oreos. When we requested additional items, the staff said they would provide them, but nothing was ever delivered. At checkout, the male staff member was also quite...