Hotel dekat Ballou Recreation Center

"Amazing customer service experience. I stayed two nights sbd could not have been happier with the staff. I had an issue with the bed the first night and they happily changed my room the next morning. On the second day, I requested help very early in the morning with extremely heavy bags getting on the shuttle bus. The valet serviceman came to my room at 4:30 in the morning, took my bags down to the shuttle and watched over them until the shuttle. He then loaded the bags on the shuttle without...

"Staff is amazing!!"

"Room was clean. Could not adjust ac temperature to a cooler level. The weekend I stayed there it was over 90 degrees. But other than that the stay was fine."

"Very clean. My room was spotless. I loved the 3pm checkin and 12pm checkout! Breakfast is included and actually good. ALL of the staff greets you when they see you. Great location if you’re going to a concert/ show at The Anthem."

"This was my first time staying at a CitizenM property and will be staying at another property again"

"Clean room, near airport"

"The room was clean and comfortable. The staff were very nice. Breakfast was decent but super crowded. For some reason the air conditioning was not on in the lobby or the hallways and was super hot. Other than that it was decent."

"Easily the worst Thompson I’ve stayed at. Staff was lovely and tried their best, but it’s understaffed to a level I’ve never seen. You can’t get a drink late at night, the only television is at the rooftop bar which only serves bar food (phenomenal smoked wings, but the worst lobster roll I’ve ever had). Breakfast restaurant has good food but nobody to deliver room service so it shows up cold. Never saw more than one person at the check-in desk. Hyatt should just sell this property and start...

"Great location"

"Very nice property, 10 minute walk to Metro."

"Great location with easy access to the metro. The only down side is the double beds. No queens available"

"Staff at front desk professional personable, helpful and loved the cohesive team approach and they genuinely seemed happy to be there! Location to the Anthem and excellent restaurants!"

"Staff was very friendly and the room was very comfortable."

"I enjoyed my stay overall, and the room clean and the staff was friendly. My only issue is the room tended to get very hot during the day because the window curtains were open other than that, everything else was great and I had a great experience. I would stay here again."

"This hotel was one of my favorites when it was still the mandarin oriental. It just doesn’t have that same class and grace anymore. The staff are not well trained and everything takes an excessively long time. The food in the lounge was terrible. The cocktails were the same as a pub and lacked craft. Turn down service was completely skipped for me, so I had to call to get additional water and coffee pods. The tv’s do not have chromecast or app capabilities, leaving you with basic cable options....

"Loved the breakfast! Not only a wide variety of hot items, freshly made, but also gluten-free muffins and bagels upon request. An unexpected pleasure!"

"Disappointed because we did not know there is a parking fee."

"Polite professional staff. Great location within Metro station. Free trolly into waterfront, shops, and dining. Fast easy access to Dullas and National airports and National Mall."