Apartments in Benito Juárez

"This resort is wonderful. The staff were exceptional and went above and beyond during our stay. "

"Breakfast was amazing! Some equipment didn't work in the gym- only 1-2 treadmills working. The refrigerator in the room didn't work well. Aside from this, the hotel is very clean, new, spacious rooms including a small sofa area. Staff extremely friendly and helpful. There is a taco place that is good a 7 minute walk from the hotel."

"We had a wonderful stay at this hotel and truly enjoyed the overall experience. The staff were incredibly friendly and attentive, always ready to help with a smile. The rooms were clean, comfortable, and well-maintained, and the amenities made our stay even more relaxing. The food was also excellent, with a great variety of options to choose from. The location is beautiful, and the beach itself has so much potential. However, the seaweed was quite heavy during our stay, which made it less enjoyable to swim or spend time by the water. It’s understandable that this is a natural issue and not something the hotel can fully control, but it did impact the beach experience. Overall, we still had a lovely time and would recommend this hotel for its great service, comfort, and atmosphere—just keep in mind that seaweed conditions may vary depending on the season."

"Most Staff can definitely use some customer service training. they were not accommodating. Food is average at best, also no beach access and no cellphone signal, they charge for Wifi !!!!!!! "

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"Lots of poolside seating. multiple pools means that people are spread out and avoid crowding. endless drinks are great but would be great to have poolside snacks. "

"This is a nice sized resort - not too big and enough variety. Food was decent. But the main great thing about this place are the staff! Jesus and Jose @ the privilege bar are amazing! Carlos our butler is kind and efficient. Our cleaning staff (whom I never saw, but room was always perfect) made our stay very comfortable. Best sleep in a long time! Let's not talk about sargassum...the pools are lovely! One thing about the upgrade people - please play more lively music. As one patron said, "We're older; we're not dead!""

"The facilities are in excellent condition and they are immaculate. The food was very good and the beach and pool service was great. I would visit this resort again and would recommend. "

"Ideal hotel for families. The best and most outstanding feature is the food, with a large number of restaurants and a high standard. The evening entertainment is also excellent. Most guests are from the USA and Canada (which made it difficult for our son, who only speaks Spanish, to play with other children). Areas for improvement: cleaning the sargassum seaweed on the beach and having a pool with warm water."