Sensira Resort & Spa Riviera Maya – All Inclusive

Properti bintang 4.5
Hotel berkualitas tinggi di pantai, dengan 4 kolam renang outdoor

Pilih tanggal untuk melihat harga

Ulasan

8,2 dari 10
Sangat bagus

Fasilitas populer

  • Di pantai pribadi
  • Kolam renang
  • Bathtub air panas
  • All-inclusive
  • Spa
  • Termasuk parkir
Harga saat ini Rp5.824.751
total Rp7.116.914
termasuk pajak & biaya lainnya
12 Mar - 13 Mar

Opsi kamar

Filter tersedia untuk kamar
Menampilkan 11 dari 11 kamar

Double Room Standard with Sea View

9,0 dari 10
Istimewa
(2 ulasan)
  • Pemandangan laut
  • 43 meter persegi
  • Kapasitas 4

Family Room -5 guests- Superior with Side Sea View

  • Pemandangan laut sebagian
  • 50 meter persegi
  • Kapasitas 5

Room Superior with Sea View

  • Pemandangan laut
  • 54 meter persegi
  • Kapasitas 2

Room Premium with Sea View

  • Pemandangan laut
  • 56 meter persegi
  • Kapasitas 2

Agatha King

8,8 dari 10
Luar Biasa
(131 ulasan)

Unggulan

Balkon
AC
Tempat tidur bayi gratis
Isi minibar gratis
TV layar datar
Pilihan bantal
Gorden/tirai kedap cahaya
Kamar tidur terpisah
  • Pemandangan samudra
  • 43 meter persegi
  • 1 kamar tidur
  • Kapasitas 3
  • 1 king

Amber Room

9,6 dari 10
Sempurna
(38 ulasan)

Unggulan

Balkon
Bak spa pribadi indoor
AC
Isi minibar gratis
TV layar datar
Pilihan bantal
Kamar tidur terpisah
Seprai kualitas premium
  • Pemandangan samudra
  • 43 meter persegi
  • 1 kamar tidur
  • Kapasitas 2
  • 1 king

Agatha Queen

8,4 dari 10
Sangat bagus
(173 ulasan)

Unggulan

Balkon
AC
Tempat tidur bayi gratis
Isi minibar gratis
TV layar datar
Pilihan bantal
Gorden/tirai kedap cahaya
Kamar tidur terpisah
  • Pemandangan samudra
  • 43 meter persegi
  • 1 kamar tidur
  • Kapasitas 4
  • 2 queen

Sapphire Room

8,0 dari 10
Sangat bagus
(62 ulasan)

Unggulan

Balkon
AC
Tempat tidur bayi gratis
Isi minibar gratis
TV layar datar
Pilihan bantal
Gorden/tirai kedap cahaya
Kamar tidur terpisah
  • Pemandangan samudra
  • 50 meter persegi
  • 1 kamar tidur
  • Kapasitas 5
  • 1 king dan 1 tempat tidur tingkat twin

Sapphire, 2 Bedrooms

9,0 dari 10
Istimewa
(9 ulasan)

Unggulan

Balkon
AC
Tempat tidur bayi gratis
Isi minibar gratis
TV layar datar
Pilihan bantal
Gorden/tirai kedap cahaya
2 kamar tidur
  • Pemandangan laut sebagian
  • 75 meter persegi
  • 2 kamar tidur
  • Kapasitas 7
  • 1 king, 1 queen dan 1 tempat tidur tingkat twin Besar

Ruby Suite

9,8 dari 10
Sempurna
(22 ulasan)

Unggulan

Balkon
Bak spa pribadi indoor
AC
Isi minibar gratis
TV layar datar
Pilihan bantal
Kamar tidur terpisah
Seprai kualitas premium
  • Pemandangan samudra
  • 58 meter persegi
  • 1 kamar tidur
  • Kapasitas 2
  • 1 king

Amber 2 Queen beds

10,0 dari 10
Sempurna
(5 ulasan)

Unggulan

Balkon
AC
Isi minibar gratis
TV layar datar
Pilihan bantal
Kamar tidur terpisah
Seprai kualitas premium
Gorden/tirai kedap cahaya
  • Pemandangan samudra
  • 1 kamar tidur
  • Kapasitas 3
  • 2 queen
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Tentang kawasan sekitar

Terletak di Puerto Morelos, Sensira Resort & Spa Riviera Maya – All Inclusive berada di pantai pribadi. Klub Golf Moon Palace dan Resor Golf Riviera Cancun patut Anda singgahi jika Anda ingin memasukkan kegiatan seru dalam agenda Anda, atau kunjungi West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park serta Xoximilco untuk menikmati objek wisata populer kawasan ini. Bepergian bersama anak? Pertimbangkan Puerto Morelos National Marine Park, periksa juga kegiatan atau permainan di El Rey Polo Country Club. Kunjungi panduan perjalanan kami untuk Puerto Morelos
Peta
KM 27.5 Carr. Cancún - Tulum Mz 40 Lt 16, Puerto Morelos, QROO, 77580

Yang ada di sekitar

  • Breathtaking
    Puerto Morelos National Marine Park
    5 mnt jalan kaki - 0.4 km
  • Pantai Puerto Morelos
    Pantai Puerto Morelos
    14 mnt berkendara - 10.8 km
  • Sand sculpture of Mayan calendar. Truly a work of art!
    Pantai Ojo de Agua
    17 mnt berkendara - 13.3 km
  • Puerto Morelos Town Square
    Puerto Morelos Town Square
    17 mnt berkendara - 13.7 km
  • Klub Golf Moon Palace
    16 mnt berkendara - 16.2 km

Berkeliling

  • Cancun, Quintana Roo (CUN-Bandara Internasional Cancun) - 22 menit berkendara

Restoran

  • Le Chique
    7 mnt berkendara
  • Preferred Club Bar
    7 mnt berkendara
  • Frank & Lola's Italian Trattoria
    6 mnt berkendara
  • Lobby Bar
  • Mojito Bar
    7 mnt berkendara

Tentang properti ini

Sensira Resort & Spa Riviera Maya – All Inclusive

Hotel mewah all-inclusive
Manfaatkan akses waterboom gratis, klub malam, dan bar tepi kolam renang di Sensira Resort & Spa Riviera Maya – All Inclusive. Manjakan diri dengan pijat dengan batu panas, manikur dan pedikur, dan Aromaterapi di Inspiration Spa, spa di properti. Restoran prasmanan masakan internasional di properti ini, La Pergola, menawarkan sarapan, makan siang, makan malam, dan menu anak. Kelas yoga ditawarkan di Pusat kebugaran 24 jam serta aktivitas lainnya termasuk panjat tebing dan flying fox. Tetap terhubung dengan akses Internet nirkabel gratis, dan semua tamu dapat menemukan fasilitas lainnya seperti minimarket dan konser dan pertunjukan live.
Anda juga akan menikmati manfaat seperti:
  • 4 kolam renang outdoor dan kolam renang anak, serta seluncuran air, cabana gratis, dan kursi berjemur
  • Parkir mandiri gratis gratis
  • Lapangan tenis outdoor, penitipan bayi/anak-anak (dengan biaya tambahan), dan penitipan koper
  • Aula perjamuan, hoki meja, dan resepsionis 24 jam
  • Ulasan tamu memberikan nilai yang bagus untuk cocok untuk keluarga, kolam renang, dan staf
Fitur kamar
Semua kamar 359 mempunyai kenyamanan seperti seprai premium dan pilihan bantal, serta manfaat seperti brankas ukuran laptop dan AC. Ulasan tamu sangat merekomendasikan kamar kebersihan kamar, ukuran kamar di properti ini.
Fasilitas lain termasuk:
  • Kamar mandi dengan shower rainfall dan perlengkapan mandi desainer
  • Televisi layar datar 43-inci dengan TV kabel
  • Lemari dan ruang baju, balkon, dan setiap hari

Rincian all-inclusive

Hotel ini bersifat all-inclusive. Fasilitas makan dan minum di hotel sudah termasuk dalam harga kamar (beberapa pembatasan mungkin berlaku).

Penghargaan dan afiliasi

Properti adalah member Leading Hotels of the World.

Properti serupa

Fasilitas properti

Internet

  • Tersedia di semua kamar: Wi-Fi gratis
  • Tersedia di beberapa area publik: Wi-Fi gratis

Tempat parkir dan transportasi

  • Parkir mandiri aman gratis di properti
  • Parkir mandiri terbatas di properti
  • Tersedia parkir dengan akses kursi roda

Makanan dan minuman

  • 1 bar tepi kolam renang
  • 1 bar/lounge
  • 1 kedai kopi/kafe
  • 1 restoran
  • Kopi dan teh di area umum
  • Toko camilan/toko makanan

Restoran di properti

  • Galerie Des Sens
  • La Finca de Ana
  • La Pergola
  • La Tentazione
  • Rodeo Grill

Aktivitas menarik

  • 1 bathtub air panas
  • 1 lapangan tenis outdoor
  • 4 kolam renang outdoor
  • Arena bermain
  • Arkade/ruang permainan
  • Game
  • Gym 24 jam
  • Hoki meja
  • Kelas yoga
  • Klub anak gratis
  • Klub malam
  • Kolam renang anak
  • Konser/pertunjukan live
  • Meja biliar
  • Meja foosball
  • Mini golf
  • Panjat tebing
  • Seluncuran air
  • Spa layanan lengkap
  • Tempat belanja
  • Tenis meja
  • TV di area umum
  • Waterpark gratis
  • Ziplining

Cocok untuk keluarga

  • 4 kolam renang outdoor
  • Arena bermain
  • Arkade/ruang permainan
  • Fasilitas laundry
  • Gratis aktivitas dengan pengawasan untuk anak-anak gratis
  • Klub anak gratis
  • Kolam renang anak
  • Mainan anak
  • Mainan bayi
  • Mini golf
  • Penitipan anak/bayi (biaya tambahan)
  • Permainan anak
  • Seluncuran air
  • Tiket masuk waterpark gratis
  • Toko camilan/toko makanan
  • Toko/minimarket
  • Trampolin

Kenyamanan

  • ATM
  • Brankas di resepsionis
  • Fasilitas laundry
  • Penitipan koper
  • Resepsionis 24 jam
  • Salon
  • Toko Souvenir/kios koran
  • Toko/minimarket

Layanan tamu

  • Bantuan tur dan tiket
  • Layanan concierge
  • Layanan laundry/dry cleaning
  • Layanan merapikan tempat tidur
  • Layanan pernikahan
  • Paket tunangan/pernikahan
  • Pembersihan kamar (setiap hari)
  • Penggantian handuk atas permintaan
  • Penggantian seprai (atas permintaan)
  • Porter/bellboy
  • Staf multibahasa

Layanan bisnis

  • 3 ruang rapat
  • Penyewaan komputer
  • Pusat bisnis 24 jam
  • Pusat konferensi (ruang 629 meter persegi)

Outdoor

  • Di pantai pribadi
  • Gratis kabana kolam renang
  • Kursi di kolam renang

Spa layanan lengkap

  • 9 kamar perawatan
  • Aromaterapi
  • Bathtub air panas
  • Facial
  • Manikur/pedikur
  • Pijat deep-tissue
  • Pijat dengan batu hangat
  • Ruang perawatan pasangan
  • Ruang uap
  • Sauna
  • Spa buka setiap hari

Aksesibilitas

  • Jika Anda memiliki permintaan untuk fasilitas difabel tertentu, harap hubungi properti menggunakan informasi yang tertera pada konfirmasi reservasi yang diterima setelah memesan.
  • Dapat diakses kursi roda (dengan batasan)
  • Jalur ke lift dapat diakses kursi roda
  • Jalur tanpa tangga ke pintu masuk
  • Lift
  • Meja concierge dapat diakses kursi roda
  • Meja pendaftaran dapat diakses kursi roda
  • Pusat bisnis dapat diakses kursi roda
  • Restoran dapat diakses kursi roda
  • Tempat parkir dapat diakses kursi roda

Lainnya

  • Aula banquet
  • Aula resepsi
  • Ballroom
  • Dibangun pada tahun 2020
  • Perapian di lobi
  • Properti bebas rokok

Fasilitas kamar

Kamar tidur

  • Kasur pillowtop
  • Pilihan bantal
  • Tempat tidur premium
  • Tirai kedap cahaya

Kamar mandi

  • Handuk disediakan
  • Jubah mandi
  • Kamar mandi pribadi
  • Pengering rambut
  • Perlengkapan mandi desainer
  • Sabun
  • Sampo
  • Sandal
  • Shower
  • Shower rainfall
  • Sikat dan pasta gigi (sesuai permintaan)
  • Tisu toilet

Hiburan

  • Dock iPod
  • TV layar datar 43 inci dengan saluran kabel

Makanan dan minuman

  • Air minum kemasan gratis
  • Isi minibar gratis
  • Mesin espresso

Lainnya

  • AC
  • Adaptor listrik
  • Brankas yang dapat memuat laptop
  • Kunci pintu dengan ponsel
  • Setrika/meja setrika
  • Telepon
  • Telepon lokal gratis

Kebijakan

Check-in

Check-in mulai pukul: 15.00; Batas waktu check-in pukul: kapan saja
Usia check-in minimal - 18

Check-out

Check-out sebelum tengah hari

Petunjuk check-in khusus

Resepsionis di properti akan menyambut tamu saat kedatangan
Informasi yang diberikan oleh properti mungkin diterjemahkan menggunakan sistem terjemahan otomatis

Metode akses

Bellboy atau resepsionis

Hewan peliharaan

Hewan peliharaan atau hewan pemandu tidak diperkenankan masuk

Anak dan tempat tidur tambahan

Anak-anak diperbolehkan
Tempat tidur lipat/kasur tambahan tidak tersedia

Jenis pembayaran properti

Informasi penting

Biaya

Anda akan diminta untuk membayar biaya berikut di properti. Biaya tersebut mungkin termasuk pajak yang berlaku:

  • Pajak yang dikenakan oleh pemerintah kota: USD 4.09 per akomodasi, per malam

Kami telah memasukkan semua biaya yang diberikan properti ke kami.

Anda harus tahu

Biaya penambahan orang dapat berlaku dan berbeda-beda menurut kebijakan properti
Tanda pengenal berfoto yang dikeluarkan oleh pemerintah dan kartu kredit, kartu debit, atau deposit uang tunai diperlukan saat check-in untuk biaya tidak terduga
Pemenuhan permintaan khusus bergantung pada ketersediaan sewaktu check-in dan mungkin menimbulkan biaya tambahan; permintaan khusus tidak dapat dijamin
Properti ini menerima kartu kredit, kartu debit, dan uang tunai
Tersedia transaksi non-tunai
Fitur keamanan di properti ini mencakup alat pemadam api dan pendeteksi asap
Properti ini memiliki area outdoor, seperti balkon, patio, dan teras yang mungkin tidak cocok untuk anak-anak; Jika Anda khawatir, sebaiknya hubungi properti sebelum kedatangan Anda untuk mengonfirmasi bahwa mereka dapat mengakomodasi Anda di kamar yang sesuai

Perlu diketahui

Pemesanan diperlukan untuk perawatan spa; reservasi dapat dilakukan dengan menghubungi properti sebelum kedatangan, dengan menggunakan informasi kontak pada konfirmasi pemesanan
Hewan peliharaan, termasuk hewan pemandu, tidak diizinkan di properti ini

Properti ini juga dikenal dengan nama

Sensira Resort Spa
Sensira Resort Spa Riviera Maya – All Inclusive
Sensira Resort & Spa Riviera Maya – All Inclusive Hotel
Sensira Resort & Spa Riviera Maya – All Inclusive Puerto Morelos

Pertanyaan umum

Apakah Sensira Resort & Spa Riviera Maya – All Inclusive memiliki kolam renang?

Ya, properti ini dilengkapi 4 kolam renang outdoor dan kolam renang anak.

Berapa biaya menginap di Sensira Resort & Spa Riviera Maya – All Inclusive?

Mulai 15 Feb 2026, harga yang ditemukan untuk 1 malam menginap untuk 2 orang dewasa di Sensira Resort & Spa Riviera Maya – All Inclusive pada 12 Mar 2026 mulai dari Rp5.824.751, belum termasuk pajak dan biaya lainnya. Harga ini berdasarkan harga per malam terendah yang ditemukan dalam 24 jam terakhir untuk masa menginap dalam 30 hari ke depan. Harga dapat berubah sewaktu-waktu. Pilih tanggal untuk harga yang lebih akurat.

Apakah Sensira Resort & Spa Riviera Maya – All Inclusive ramah hewan peliharaan?

Tidak, hewan peliharaan tidak diperkenankan masuk di properti ini.

Berapa biaya parkir di Sensira Resort & Spa Riviera Maya – All Inclusive?

Parkir mandiri gratis di properti ini gratis.

Pukul berapa check-in di Sensira Resort & Spa Riviera Maya – All Inclusive?

Check-in mulai pukul: 15.00; Batas waktu check-in pukul: kapan saja.

Pukul berapa check-out di Sensira Resort & Spa Riviera Maya – All Inclusive?

Check-out pada pukul tengah hari.

Apakah ada manfaat all-inclusive di Sensira Resort & Spa Riviera Maya – All Inclusive?

Ya, properti ini all-inclusive.

Di mana lokasi Sensira Resort & Spa Riviera Maya – All Inclusive?

Terletak di pantai, hotel Puerto Morelos ini hanya beberapa langkah dari Petempich Bay dan 2,9 km dari Pantai Puerto Morelos. Puerto Morelos National Marine Park terletak hanya beberapa langkah saja.

Ulasan

Ulasan Sensira Resort & Spa Riviera Maya – All Inclusive

8,2

Sangat Baik

8,8

Kebersihan

8,4

Fasilitas

8,8

Staf & layanan

8,4

Kondisi & fasilitas properti
Penilaian 10 - Sangat Bagus. 1123 dari 2170 ulasan
Penilaian 8 - Bagus. 512 dari 2170 ulasan
Penilaian 6 - Cukup Baik. 259 dari 2170 ulasan
Penilaian 4 - Buruk. 135 dari 2170 ulasan
Penilaian 2 - Sangat Buruk. 141 dari 2170 ulasan

Ulasan

6/10 Cukup Baik

Dumitru

Disukai: Kebersihan, kondisi & fasilitas properti
Room was good condition. Food was average Staff not too helpful Lobby too small for the amount of people and a lots of kids. Grill restaurant was very good. I liked the adult only side swimming pool, but will be nice also for the beach to be adult only the side with swimming pool.
Menginap 5 malam pada bulan Februari 2026

6/10 Cukup Baik

Deval

Bepergian bersama keluarga dan anak
Disukai: Kebersihan
Tidak Disukai: Fasilitas
Cons: Beach/sea weed Stop allowing people to capture beach chairs for all day, people are going at six am in morning to put something on chairs at multiple locations and just keep those spots for themselves even though not using most of the times… Food variety/Indian or other food, dinner was very limited at buffet… pretty much same food everyday Pro: decent and friendly staff Clean washrooms all over the resorts
Menginap 6 malam pada bulan Februari 2026

6/10 Cukup Baik

Leigh

Tidak Disukai: Kebersihan
Limited food options and poor quality of food. No pool chairs or towels available ever.
Menginap 6 malam pada bulan Februari 2026

6/10 Cukup Baik

Umangkumar, Waterdown

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas
The room was good and regularly cleaned. I had booked a ocean view room however the room provided had the ocean view blocked by trees. Also the room's washroom could use some maintenance. The staff were great. The food options are a little limited for vegetarian during lunch and dinner.
Menginap 6 malam pada bulan Februari 2026

8/10 Bagus

Amy

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
This was a lovely resort with lots of kid-friendly amenities. The staff were all very helpful and welcoming and the drinks were delicious. My only criticism (which wouldn’t have mattered as much if it wasn’t unseasonably cold during our visit) was the limited availability of towels after swimming.
Menginap 5 malam pada bulan Februari 2026

6/10 Cukup Baik

Derek

Tidak Disukai: Fasilitas
Not the best amenities
Menginap 3 malam pada bulan Februari 2026

8/10 Bagus

Wes James

Disukai: Kebersihan, kondisi & fasilitas properti
Staff experience was excellent
Menginap 7 malam pada bulan Februari 2026

6/10 Cukup Baik

Hysen

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
The rooms were clean , the invarment clean , staff was friendly and polite helpful as well , the only thing that gets this place a 3 star is that they had a a buy out from juish cominity when we arrived on sunday following on monday , so for 2 days i a row we had 1 food option to expirance wich is not what we paid a lot of money for , the other thing is they had an italian restourant at permises opended for dinner from twesday throw the rest of the days we stayed and the food was garbage , they had a steak hous witch was the onley good place to eat
Menginap 6 malam pada bulan Februari 2026

10/10 Sangat Bagus

Erin

Disukai: Kebersihan, kondisi & fasilitas properti
Everything was amazing ! great staff, very friendly, nice resort, lots of activities. Treated with great care.
Menginap 3 malam pada bulan Februari 2026

10/10 Sangat Bagus

Andrea, New York

Bepergian bersama teman
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Very good service, multiple food areas open at all times. Very kind staff.
Menginap 4 malam pada bulan Februari 2026

10/10 Sangat Bagus

William

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Sensira was great at this price point
Menginap 6 malam pada bulan Februari 2026

2/10 Sangat Buruk

Maria

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
We came back with lice. One staff at one of restaurant was judging us AND made a comment about the amount of plates we ordered.
Menginap 2 malam pada bulan Oktober 2025

8/10 Bagus

Kinzie

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
The resort itself was very clean. I was disappointed in the lack of entertainment for the kids during the day/ pool area. I think this is a fantastic resort for 8 and under. Also, the swim up pool was not open during out stay and that was disappointing, they seemed understaffed.
Menginap 7 malam pada bulan Januari 2026

10/10 Sangat Bagus

Luke

Disukai: Kebersihan, kondisi & fasilitas properti
Yes
Menginap 7 malam pada bulan Januari 2026

2/10 Sangat Buruk

Ridhi

Bepergian bersama teman
Horrible experience. We were not advised in advance about the restaurant closure due to a large group booking. As a result, we were limited to only one restaurant with very few menu options for the entire stay, which was extremely inconvenient. We also requested housekeeping and extra towels due to a leak in the bathroom. Unfortunately, we had to call and follow up multiple times before anything was done, which was very disappointing. Most concerning of all, because of the bathroom leak, I slipped and fell. This is a serious safety issue and should never happen to guests. Overall, the customer service was awful and the situation reflects poor management. I would not recommend this hotel.
Menginap 4 malam pada bulan Januari 2026

2/10 Sangat Buruk

Ling

Bepergian bersama keluarga
Tidak Disukai: Fasilitas
Just finished a stay at Sensira Resort (Jan 14–23, 2026) and it was a huge disappointment. We came as a family of eight to celebrate my sister’s 70th birthday — planned six months ahead — and the resort completely failed us. Starting Jan 22, they suddenly closed the buffet, snack bar, tea house, steak house, Mexican restaurant, AND the French restaurant was already closed since we arrived. Only one restaurant left for everyone. Then on Jan 23, one of the pools was closed too. No warning. No communication. Not five‑star service by any stretch. Our celebration was ruined, and we’ve requested a refund because we won’t be returning but have yet to hear from them.
Menginap 9 malam pada bulan Januari 2026

6/10 Cukup Baik

Orlando, Calgary

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
It's a good resort overall, mainly for families. Advantages: the staff is the best, good and spacious rooms, good recreation and entertainment (though there isn't a show every night). Great pools. Buffet restaurant serving all three meals, good food selection. Three restaurants open in the evenings, although not every evening. Disadvantages: the beach isn't great, it's small and has little sand. The access road to the hotel is narrow. Rating: The main reason for the 3-star rating is the lack of services on the last day of our stay. It wasn't clear why, as the reception told us the buffet restaurant was under maintenance, while other service points told us the entire hotel had been booked by a Jewish community. The truth is that all the restaurants and snack services were out of service, and a very large group of Jewish people did arrive. The only food available during the last day of our stay (January 22, 2026) was a very poor and limited buffet, improvised in what had been the Italian restaurant. It's not fair that the other guests were limited in their access to various hotel services for whatever reason.
Menginap 6 malam pada bulan Januari 2026

6/10 Cukup Baik

Corrado

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, fasilitas
Provide wash cloths daily. This was a lacking service.
Menginap 7 malam pada bulan Januari 2026

10/10 Sangat Bagus

Ricardo, Puslinch

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Food, room and amenities were excellent !
Menginap 7 malam pada bulan Januari 2026

2/10 Sangat Buruk

Tapankumar Kishorbhai

I stayed here with my wife and our two kids (5 years old and 1 year old). Check-in was smooth and the staff were friendly, but we were not given proper information about the resort, restaurants, or how reservations work. We were told the steakhouse required reservations, but we were never informed that reservations could be made a day in advance. By the time we tried to book (even at 9 a.m.), we were told it was fully booked until the next day and then we were told it would be closing starting the following day. We were also not informed that most of the restaurants would be closing after just a few days of our stay, which felt like a cost-saving decision by management. The Mexican restaurant was only open for three days and then closed. The buffet was disappointing — very limited variety and the same menu every single day. There were very few vegetarian options. Even basic Mexican food was not good. At the snack bars, tortilla chips were available but not fresh or crunchy, and guacamole always ran out with no refill. On top of that, there were flies around the food, which was very unpleasant and concerning. When we approached management about vegetarian options, they did offer that the chef could prepare vegetarian food of our choice, which was nice and appreciated. However, this was only offered after we complained, and not communicated proactively. The rooms were big and clean, and there are p
Menginap 6 malam pada bulan Januari 2026

8/10 Bagus

Rebecca

Menginap 10 malam pada bulan Januari 2026

4/10 Buruk

Alana

Menginap 4 malam pada bulan Januari 2026

4/10 Buruk

Jinsun, Port moody

Bepergian dalam rombongan, Bepergian bersama keluarga
Tidak Disukai: Kebersihan
There was only one staff member at the front desk, which resulted in extremely long wait times for both check-in and check-out. The shower drain had an unpleasant sewage smell. Although the staff asked politely if we needed anything, there was no follow-up action after we responded. From the third day of breakfast, olive oil was no longer available. When I asked for it, I was told that olive oil was not part of the breakfast offering, which was surprising since several types of olive oil had been available during the previous two days. During dinner, my plates were cleared without notice even though I had not finished eating. The ocean color was beautiful and the atmosphere was nice, but overall, the service lacked attention to detail.
The human figure mural in front of the room door was unsettling and felt scary both during the day and at night.
It looks very realistic, which made it even more frightening at night. I believe the mural should be removed.
Menginap 4 malam pada bulan Januari 2026

2/10 Sangat Buruk

Zarit

Bepergian bersama keluarga dan anak
This hotel was a complete disappointment from start to finish. Everything felt neglected, disorganized, and poorly managed. There was zero communication between staff, and even worse, no honest communication with guests. Every day felt like we were finding things out after the fact—if at all. The biggest issue was a large private party that arrived and completely took over the resort. Restaurants, buffets, and even bar access were shut down or blocked off without warning. We were left scrambling to figure out where to eat and drink, and at times had to leave the resort just to get food. That is unacceptable for a place that markets itself as an all-inclusive vacation destination. What’s the point of a vacation if you can’t relax, can’t eat, and are constantly worried about basic amenities being unavailable? Guests who paid full price were clearly not a priority. The lack of transparency and consideration was frustrating and infuriating. This was not a relaxing getaway—it was stressful, inconvenient, and misleading. I would not recommend this hotel to anyone and regret choosing to stay here.
Menginap 4 malam pada bulan Januari 2026

2/10 Sangat Buruk

Fuong-Sueng

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
This resort seems to be the location of an annual holidays hosted by KMR for a specific group which books out the entire resort. Unfortunately, our stay overlapped with the beginning of this. The resort starts shutting down amenities a week ahead,namely à la carte restaurants. As guests start checking out and no new guests check in to make space for the group vacation attendees, there is a marked change. The staff seem miserable a few days before. Guests are corralled into a small dining area and served a very limited menu. Entertainment starts falling off. We considered leaving early. On top of all that concierge wouldn’t give us a clear answer. We asked when the French restaurant would open and was told it’s closed for the next few days and to check again. We tried booking the steakhouse and was told it was closed but they couldn’t tell us when it would reopen and to check again. The resort knew full well the restaurants would not be open. On the day of our departure, which coincided with the start of the official start of the kosher vacation, elevators started being taken out of service, music isn’t Latin anymore and was changed. Breakfast and lunch were significantly reduced menus. I paid to use the amenities was provided a significantly reduced experience. This is a one and done for us and will not return. Advice to any potential guest, research when the KMR vacations are and avoid this resort leading up to it.
Menginap 10 malam pada bulan Januari 2026