Union Park Hotel Guide - 4 Stars Hotels in Union Park, Orlando

"The hotel was great and the staff was nice. It’s just that we didn’t know about the trash removal service. Other than that it was great. "

"Close to stores parks food plus nice staff and property "

"great value lots to do at resort"

"Will be using them exclusively going forward."

"Unfortunately, our recent stay was very disappointing. When we arrived, we discovered cockroaches in our room. Instead of immediately moving us, we were asked if we wanted someone to come spray the room the next morning. We were eventually moved to a different room in another building, but this should have been handled much better from the start. Another major issue was the hotel shuttle service. The website advertised shuttles to Universal Studios, SeaWorld, and Disney parks, which was the main reason we booked this hotel. However, when we arrived, the shuttle desk informed us they only provide transportation to Universal. This was extremely misleading and caused additional transportation expenses during our trip. We also had problems at the breakfast buffet. The first day we were incorrectly charged for a child breakfast, and the second day we were charged for adult breakfasts instead. When we tried to address the issue, the staff was rude and unhelpful. Overall, between the cleanliness concerns, misleading amenities, and poor customer service, this stay did not meet expectations. "

"This is an exceptional property with outstanding staff."

"Was given a key and told my room was 4421 and my daughter and I walked into a room with people having sex.. went back to check in and told them the situation and without apologies or sympathy to the situation was given a new key for room 4221"