In Gruzdlevka, a hotel needs to offer a certain amount of upscale conveniences to earn 5 stars. These can include gourmet restaurants, on-site gyms, saunas and spas, complimentary luxury toiletries, premium bedding and more. What also sets 5-star hotels apart is their guest-focused standard of service. You can expect things like concierge services, nightly turn-down services and in-room massage. Some may also offer special touches such as a welcome gift.