10 restoran, melayani makan siang, makan malam; sajian makanan laut
Cek ketersediaan

Ulasan untuk Marriott Cancun, An All-Inclusive Resort

4.5 out of 5
Marriott Cancun, An All-Inclusive Resort
Boulevard Kukulcan, Retorno Chac L-41, Zona Hotelera, Cancun, QROO

Ulasan

9,0

Luar biasa

Penilaian 10 - Sangat Bagus. 701 dari 1010 ulasan" "
Penilaian 8 - Bagus. 171 dari 1010 ulasan" "
Penilaian 6 - Cukup Baik. 49 dari 1010 ulasan" "
Penilaian 4 - Buruk. 42 dari 1010 ulasan" "
Penilaian 2 - Sangat Buruk. 47 dari 1010 ulasan" "

9,4/10

Kebersihan

9,4/10

Staf & layanan

9,0/10

Fasilitas

9,0/10

Kondisi & fasilitas properti

9,0/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Randy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The staff were outstanding. The conversion to All Inclusive excellent.
Menginap 4 malam pada bulan April 2024
Tanggapan dari Ariadne pada tanggal 29 Apr 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

8/10 Bagus

Pedro Pablo

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
No tiene estacionamiento, lo cual es un gran inconveniente si decides ir en auto propio o rentado.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Ariadne pada tanggal 29 Apr 2024
Thank you for taking the time to write a review about your recent stay. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

10/10 Sangat Bagus

Marie Ioane

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The pool and hot tub are open until 11:00PM which is not very common in other resorts.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Ariadne pada tanggal 26 Apr 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

6/10 Cukup Baik

María Teresa

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
No me avisaron que estaba en remodelación antes de pagar mi reserva y ppr tal motivo no contaba con todos los servicios ofrecidos como estacionamiento, gym y spa.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Ariadne pada tanggal 25 Apr 2024
Thank you for taking the time to write a review about your recent stay. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

8/10 Bagus

Miguel

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Just renovated, Beautiful, perfect size all inclusive resort,
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Ariadne pada tanggal 25 Apr 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

4/10 Buruk

Mina

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 5 malam pada bulan April 2024
Tanggapan dari Ariadne pada tanggal 25 Apr 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Sangat Bagus

Kawsar

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Everything was great but the only down point was that the kids area was under renovation
Menginap 3 malam pada bulan April 2024
Tanggapan dari Ariadne pada tanggal 25 Apr 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Sangat Bagus

Hiroko Arita

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
The resort was under major construction.
Menginap 6 malam pada bulan April 2024
Tanggapan dari Ariadne pada tanggal 22 Apr 2024
Thank you for taking the time to write a review about your recent stay. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

8/10 Bagus

HAMID NAWAZ

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Food options were limited and not good. Only two restaurants were worth eating in, Mexican and Japanese. Other places to eat can not be called restaurants.
Menginap 5 malam pada bulan April 2024
Tanggapan dari Ariadne pada tanggal 22 Apr 2024
Thank you for taking the time to write a review about your recent stay. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

10/10 Sangat Bagus

Marie

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas
Hotel is under renovation, however, our family had great time and we really enjoyed our stay. Staff were so nice and they're so accommodating. Excellence service especially Leonardo, Froylan and the rest of the team in Hana's Restaurant. Francisco from the Pool side. Rocedes from Bellman. And rest of the restaurant team, everybody, did an excellent job. Thank you, Marriott All inclusive Cancun.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Ariadne pada tanggal 19 Apr 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

6/10 Cukup Baik

Svetoslav, Irvine

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
We visited the hotel in the beginning of April 2024. There was a lot of construction going on. The children's pool and the slide were closed, which was quite disappointing as this was a major reason we selected this hotel over others. The main pool is too deep and too cold for children. There were other issues related to the construction, such as limited restaurant options. Other than that the hotel is OK. The staff is friendly and attentive, the food and drinks were OK for an all-inclusive. You can walk to the adjacent JW Marriot hotel, which has some additional restaurants (pricey, not included). And of course the beach is great and the color of the sea is beautiful. Despite all the problems, we still had a relaxing vacation. Beware of the ATM in the lobby. I used it to withdraw some cash and a few days later there were fraudulent attempts to charge my debit card. If you need pesos, it's better bring some dollars and exchange at the front desk.
Menginap 7 malam pada bulan April 2024
Tanggapan dari Ariadne pada tanggal 19 Apr 2024
Thank you for taking the time to write a review about your recent stay. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

4/10 Buruk

YOUNGHOON

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 5 malam pada bulan April 2024
Tanggapan dari Ariadne pada tanggal 22 Apr 2024
Thank you for taking the time to share your rating with us! Your feedback would help us to improve our services in order to create a better experience for you.We hope you can visit us again soon, Sincerely,

4/10 Buruk

Kirk

Bepergian bersama teman
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 6 malam pada bulan April 2024
Tanggapan dari Ariadne pada tanggal 18 Apr 2024
Thank you for taking the time to share your score about your recent stay. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

4/10 Buruk

sterling t, fayetteville

Disukai: Kebersihan, staf & layanan
The staff here is amazing. Shout out to Mikel, Angie, Andy, for being kind and fun. Pablo working around the pool is top notch. What is killing this place is the food. Two restaurants open for dinner for 7 days is real drag and the food was not good. We nearly starved out. Breakfast is the best of it. Ceviche at the pool is great but you can't live on it twenty four seven. The construction there is still pretty heavy duty. When this is running at capacity it's going to be a train wreck.
Menginap 7 malam pada bulan April 2024
Tanggapan dari Ariadne pada tanggal 18 Apr 2024
Thank you for taking the time to write a review about your recent stay. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

2/10 Sangat Buruk

Martin

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Marriott Cancun hotel experience I wanted to surprise my wife with an incredible experience, found out on the internet add that said recently opened march 2024 so great a new hotel recently remodeled, at no point they said anything about construction. We arrived beautiful lobby, they said it was all inclusive, we wanted to eat they mentioned they had Japanese restaurant hibachi and sushi, I was starving and said I wanted sushi, they told us that was closed indefinitely the sushi , and hibachi was opened but said no more reservations was full and needed 1 day in advance , we walked by and only 3 tables of people, I told my wife in Spanish complaining of the bad service and a waiter told us they were empty that we could come in when in reception they told us no Room was super nice but smelled like paint and glue we got dicy we had a nice view when I opened balcony could see gazebo close to water and construction workers laying in floor like sleeping that was my view, next morning around 7/7:30 am I could her noises, hitting hammers, guys laughing, my door shaking like someone trying to open, so I got out tons of construction workers in halls, all adjacent rooms opened guys painting, hammering, chatting, look very bad went down to the buffet I go to Cancun and playa all the time this time I paid almost $700 a night expected an amazing buffet, all restaurants when I go have this incredible tables with tons of exotic fruits and food, smoked salmon, prosciutto my surplice was that
Menginap 2 malam pada bulan April 2024
Tanggapan dari Ariadne pada tanggal 18 Apr 2024
Thank you for taking the time to write a review about your recent stay. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

10/10 Sangat Bagus

Crystal

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan April 2024
Tanggapan dari Ariadne pada tanggal 17 Apr 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

2/10 Sangat Buruk

Julie

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
I've never left a review before but this one, I felt inclined. They were dishonest about the amount of construction that's being done on-site. Constructions are quite everywhere. Very loud construction from early in the morning, throughout the day, and sometimes late at night...it's impossible to rest! Half of the resort is not open yet & closed due to construction. You see it all from your room, from the pool, from the lobby... To make things worse, it rained one day we stayed & rain leaked everywhere - main lobby, restaurants, etc... I'm sure the resort will be wonderful once it's fully open but now is NOT the time to go. It looked like they won't be finished until at least end of the summer. Plus side? Whatever is open is quite nice, and the food and performances at the Mexican Restaurant (Casa Madre) is good.
Menginap 5 malam pada bulan April 2024
Tanggapan dari Ariadne pada tanggal 17 Apr 2024
Thank you for taking the time to write a review about your recent stay. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

10/10 Sangat Bagus

MERRILYNN

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Just came back from a 5 day stay at the Marriott. Although some renovations are still underway we had an excellent experience! We were never disturbed by the construction noise. The entire staff was attentive and pleasant. They had plenty of planned activities for the children because camp kids was not open. I never heard one complaint from any child that they were board! They also had a full day of activities for adults as well! Special shout out to Pablo! He was amazing! He took great care of us and all the guests! I would love to come back once the renovations are complete! The hotel is already beautiful and it will stunning once completed.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Ariadne pada tanggal 17 Apr 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Sangat Bagus

Kevin

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Absolutely beautiful resort. Very Clean , good food , well maintained. Highly recommend this place.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Ariadne pada tanggal 17 Apr 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Sangat Bagus

Eric Scott

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Gee service especially Manuel a waiter who works the morning breakfast…hard worker who gave us great service And all the door greeters…
Menginap 6 malam pada bulan April 2024
Tanggapan dari Ariadne pada tanggal 17 Apr 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Sangat Bagus

HAYDELIN

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We really enjoyed our stay at this hotel. Stafff was great
Menginap 5 malam pada bulan April 2024
Tanggapan dari Ariadne pada tanggal 17 Apr 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Sangat Bagus

Reina V

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My husband and I loved our stay. Everyone was extremely nice and the food and drinks were great. Great for families and couples that value calmness and peace.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Ariadne pada tanggal 10 Apr 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

4/10 Buruk

Gabriela, Villa Park

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Ariadne pada tanggal 9 Apr 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Sangat Bagus

Husen

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
All the staff are very friendly and helpful.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Ariadne pada tanggal 1 Apr 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

6/10 Cukup Baik

Grace

Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Ariadne pada tanggal 1 Apr 2024
Thank you for taking the time to share your rating with us! We hope you can visit us again soon, Sincerely,

10/10 Sangat Bagus

Hyun Mook

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Recently renovated the rooms are clean and new.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Ariadne pada tanggal 1 Apr 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

6/10 Cukup Baik

José Angel

Disukai: Staf & layanan
Estaba en remodelación la mitad del hotel, ruido y sucio por la remodelación
Menginap 6 malam pada bulan Maret 2024
Tanggapan dari Ariadne pada tanggal 1 Apr 2024
Thank you for taking the time to write a review about your recent stay at JW Marriott Cancun. Your feedback helps us to improve our services in order to create a better experience for you. We hope you can visit us again soon. Sincerely,

10/10 Sangat Bagus

Adam Robert, Eagan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Simply perfect. Great staff. Great rooms. Great food. Great drinks. There’s nothing we’d change.
Menginap 5 malam pada bulan Maret 2024
Tanggapan dari Ariadne pada tanggal 28 Mar 2024
Thank you very much for choosing us! we appreciate you taking the time to share your experience with us. We hope you can visit us again soon, Sincerely,

10/10 Sangat Bagus

Rachel

Menginap 1 malam pada bulan Desember 2022

4/10 Buruk

JOSE

Bepergian bersama keluarga
Disukai: Kebersihan
La van a remodelar y pues es por eso que no esta al 100
Menginap 4 malam pada bulan Maret 2023

10/10 Sangat Bagus

Takouhi Anne Kersten Galen

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Wonderful property, the service was amazing the views were the BEST!
Menginap 6 malam pada bulan Maret 2023

4/10 Buruk

Kristina

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan, fasilitas
LIKE: the property was located in the middle of the hotel zone and was a bus ride to everywhere. there was not enough affordable restuarants within walking distance. most of the restaurants were "fancier" DISLIKE: concierge was not knowlegeable about the location of the hotel in reference to our excursions (e.g. they didn't know how to get 13.5KM on the hotel zone and suggested we take a taxi which cost 20 US dollars when we could have walked a KM and/or bus for one US dollar)
Menginap 4 malam pada bulan Maret 2023

10/10 Sangat Bagus

daryl

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Incredible experience
Menginap 8 malam pada bulan Februari 2023

10/10 Sangat Bagus

Sharisse

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Facility was clean, food choices were great. Beach beautiful.
Menginap 3 malam pada bulan Maret 2023

10/10 Sangat Bagus

Angela E.

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice place and very helpful and friendly staff. Only negative was the spa was closed and I really wanted some services.
Menginap 7 malam pada bulan Februari 2023

10/10 Sangat Bagus

SHAUN PAUL

Bepergian bersama teman
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The food was very good. The staff is wonderful.
Menginap 7 malam pada bulan Februari 2023

10/10 Sangat Bagus

Grace

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Room was clean . Great food and amenities . Had a room with a killer view ! All in all, enjoyed our stay there . Also price was reasonable .
Menginap 3 malam pada bulan Maret 2023

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian dalam rombongan
Tidak Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Mye støy på hotellet. Eldre rom. Ikke god service. Helt Ok uteområde. Bør forvente mer i forhold til hva du betaler.
Menginap 3 malam pada bulan Maret 2023

10/10 Sangat Bagus

Joan C

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A beautiful clean friendly place to vacation
Menginap 8 malam pada bulan Februari 2023

10/10 Sangat Bagus

marites

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 3 malam pada bulan Maret 2023

10/10 Sangat Bagus

Melody

Menginap 3 malam pada bulan Maret 2023

2/10 Sangat Buruk

Natasha

Menginap 1 malam pada bulan Maret 2023

8/10 Bagus

Lisa

Disukai: Kebersihan, fasilitas
Nice property. A little outdated. They are getting ready to close for renovations.
Menginap 1 malam pada bulan Februari 2023

10/10 Sangat Bagus

Sarah

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I just returned home from my fifth time at this property. I have always enjoyed the layout the view its charm and the staff has always taken care of us.. A few changes I noticed from my last visit was the breakfast menu in the restaurant downstairs restaurant layout went from spectacular to much smaller and the cost stayed the same. We always had the breakfast each morning and were looking forward to all of the options even if we didn’t take advantage of them. We never minded spending $30 per person each day because the options were amazing. Also when I called down for coffee service to the room they said we had to come down to get it or brew single cups in the room. We always had been able to get a carafe of morning coffee delivered in the mornings. I hope restaurant selections will be updated. I was not happy with the Polynesian restaurant steak meals or the food at the Thai restaurant. Also when I tried calling the room service option from the room no one answered so I had to always call the hotel operator. I understand the resort is renovating until 2024. I would hope that return guests like myself would have been surveyed and their opinions taken into consideration before any other changes are made to the property. I would love a chance to visit the property before the grand public reopening to experience the new resort! Thanks!
Menginap 4 malam pada bulan Februari 2023

2/10 Sangat Buruk

Domenic

Disukai: Fasilitas, kondisi & fasilitas properti
Tidak Disukai: Kebersihan, staf & layanan
Terrible , not worth the money
Menginap 1 malam pada bulan Februari 2023

10/10 Sangat Bagus

ARANTXA

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
it was a very nice hotel, several options for dining. the beach area was very nice, staff very friendly
Menginap 4 malam pada bulan Februari 2023

10/10 Sangat Bagus

Will

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Property was great, food could have been better.
Menginap 4 malam pada bulan Februari 2023

8/10 Bagus

Alison

Bepergian bersama teman, Bepergian dalam rombongan, Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was amazing, the hotel is positioned perfectly on the strip to catch the centered sunrise . The beach was perfect. The place was clean. We had to go to jw Marriott for spa and gym amenities. I was in the presidential suite, furniture seemed old, the spa on the front balcony leaked when full. Most faucets leaked in some way. The bathroom shower door didn’t contain shower water from splashing on the floor. But the memories I made here were priceless. I’m a bit of a stickler about construction so my eye catches everything. They are renovating for a whole year beginning in April to 2024 so I assume all issues will be addressed. Nonetheless I would do it all over again.
Menginap 10 malam pada bulan Februari 2023

4/10 Buruk

Alexander

Bepergian bersama teman
Disukai: Fasilitas
Tidak Disukai: Kebersihan
Rooms weren’t very clean. Lots of hides charges. Poor beverage chooses. Always not having something that is on the menu.
Menginap 4 malam pada bulan Februari 2023

10/10 Sangat Bagus

Patricia Ann

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff really made our trip wonderful, so helpful & kind. Beautiful resort & the food was excellent.
Menginap 5 malam pada bulan Februari 2023