Dear Stephanie,Thank you for taking the time to share your review about your recent stay. We are sorry to hear about your dissatisfaction relating to the beach. In all honesty, this is by no fault of ours and nothing we can do to resolve this.We are however glad to hear that staff and the quality of service sufficed this. We will commend Olivia and Ramon for their outstand contribution to your stay. It was a pleasure having you here and we hope to welcome you back soon.Best Regards

Hello Alyssa,Thank you for sharing your 5 stars ratings and your valuable comment. We are delighted to your expectations were met, you like the fact that there was something for everyone. It was great having you vacation with us and we would like to welcome you back.Best Regards

Hello Felipe De Jesus,Awesome!We are delighted to hear we have met your expectations. We are happy you choose to vacation here with us. It was a pleasure having you and we cant wait to welcome you back!Kindest Regards

Dear Zeinab,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you taking the time to share your valuable feedback. First I would like to sincerely apologize for any inconveniences that may have resulted from this.- We have shared your review with the respective department for a follow up to your feedback. We do hope based on our follow up we can welcome you back for a more fulfilling experience.Sincerely

Dear Michael,Amazing!We would like to say, "thank you" for sharing your feedback from your fantastic and fulfilling stay. We are glad to have hosted your vacation, and we look forward to welcome you back next year.Sincerely

Dear Meena,Thank you for sharing your ratings. We would like to hear more about your experience, and ways we could have made it better. We are inviting you to write to us and tell us about your stay. We look forward to hearing from you.Best Regards

Dear Ghassan Gergi,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you taking the time to share your feedback from your recent stay. We are sorry to hear your expectations were not fully met. There is nothing that we can do about the beach, this is no fault of ours, but we do try to keep the beach area clean. We are happy to hear you enjoyed the delicious meals and so too liked the pools. We will reinforce with the staff the quality service we deliver here, in order to improve the speed and efficiency. It was a pleasure having you here and we look for ward to welcome you for a more fulfilling experience.Best Regards

Dear Bonita Mee,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you sharing your feedback on your recent stay. We are happy to hear that you were moved by the outstanding service here at our beautiful resort. We are sorry to hear however that the presentation and the experience at The Grand left you less than impressed. We would sincerely like to apologize for any inconveniences caused.We have shared you review with the respective department, as we aim to provide only the best service to you our valued guests. It was a pleasure hosting you stay, and we hope to welcome you back.Best Regards

Hello Claudia,Thank you for choosing to vacation here with us. We appreciate you sharing your 5/5 ratings. We are happy to hear it was a good experience and we hope to welcome you back soon.Kindest Regards

Hello Jersey,Amazing!We are glad to have welcomed you back. We are happy to hear it was yet another magnificent and fulfilling experience. We are excited to welcome you back for another memorable stay.Best Regards

Dear Behnam,Thank you for choosing to vacation with us here at Moon Palace Cancun. We are delighted to receive your fantastic feedback . We are glad to hear your expectations were met. It was a pleasure having you here and we look forward to welcome you back.Best Regards

Dear Rita,We appreciate you choosing to vacation here with us at Moon Palace Cancun. We are pleased that you have shared your valuable feedback with your pros and cons of your stay. We are sorry that your were not able to use the beach, but we do have no control over this. We do however maintain cleanliness of the beach area for you our valuable guest. It was a pleasure having you here and we hope to welcome you and your family back.Best Regards

Hello Jami Lynn,Thank you for sharing your 5 stars ratings and your recommendation. We are pleased to have hosted your stay, and we look forward to welcome you back.Best Regards

Hello Linda,We would like to thank you for choosing Moon Palace Cancun as your destination resort. We are pleased that you have shared your feedback to tell us about your experience. We are delighted to hear you enjoyed the beautiful facility and the delicious meals. We are noted your dissatisfaction and shared it with the relevant department. We do hope that it did not put a damper on your stay. It was a pleasure having you vacation with us and we look forward to welcome you back.Best Regards

Hello Gautam,We appreciate you sharing your 4/5 ratings. We are please to have hosted your recent stay, and we are hoping to welcome you back.Best Regards

Hello Sandra,Thank you for choosing Moon Palace Cancun as your resort destination. We appreciate you telling us about your recent experience. Kindly not all restaurants do have operating hours. We are sorry if you were not able to experience specific restaurant during your stay. We have also noted your feedback and shared it with the relevant department for their attention. We are pleased to have hosted your stay and we look forward to welcome you back.Best Regards

Hello Tyree,Amazing!Thank you for choosing to vacation here with us. We are happy to hear you had a fulfilling stay , and especially loved the options for the kids. It was a pleasure having you here and we hope to welcome you back soon.Best Regards

Dear Rosalyn,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you taking the time to share your experience. We are happy to hear it was a good stay, the food was delicious and the staff were outstanding.We are sorry to hear about your friend. We do hope that is doing better.We look forward to welcome you back for your next experience.Best Regards

Hello Yong,Thank you, we appreciate you sharing your valuable feedback on your stay. It was a pleasure having you here and we hope to welcome you back.Best Regards

Hello Martell,Thank you for sharing your 5 stars ratings. We are happy to hear the staff made your stay memorable. It was a pleasure having you vacation with us and we look forward to welcome you back.Kindest Regards

Dear Rahul,Thank you for choosing Moon Palace Cancun as your resort destination. We are sorry to hear that your expectations were not fully met. We have noted you review, and we sincerely apologize for any inconveniences caused. We have shared you review with the respective department to follow up and to work towards providing the best experience for all.Best Regards

Dear Raymond Lee,We appreciate you sharing your 4/5 ratings and your comment. We are sorry to hear about your dissatisfaction. We sincerely apologize for any inconvenience that may have been caused. Kindly note that I have shared your feedback with the respective department for their knowledge of your stay. It was a pleasure having you vacation with us and we look forward to welcome you back.Best Regards

Dear Kelly,Amazing!Thank you for choosing Moon Palace Cancun for your familys destination resort. We are glad to hear you all had a wonderful stay, and will be back. We are excited , and we look forward to welcome you back.Best Regards

Hello Jaspreet,Thank you for choosing to vacation with us. We appreciate you sharing your 5 stars ratings and your valuable feedback. We have noted your suggestion, and shared it with the relevant department. It was a pleasure hosting your vacation and we look forward to having you back.Kindest Regards

Dear Daisha,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you sharing your 5 stars ratings. We do hope you had a magnificent stay and we look forward to to having you back.Kindest Regards

Dear Azal,Fantastic!We appreciate your recommendation of our resort. We are delighted to have your 5 stars ratings, and we cant wait to have you back.Best Regards

Hello Mr,Thank you for making it Moon Palace Cancun, your destination resort. We are pleased you have shared valuable feedback. It was our pleasure hosting your fantastic experience and we look forward to your nest stay.Best Regards

Dear Vasudeva,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you sharing your valuable feedback on your recent stay. We are sorry to hear your expectations were not met. We have shared your review with the respective department for their follow up.Kindest Regards

Dear Kumiko,Thank you for choosing to vacation with us here at Moon Palace Cancun. We are please you have share your 5 /5 stars ratings. We do hope you had a magnificent stay.Best Regards

Dear Ronnie,Thank you for choosing to vacation with us here at Moon Palace Cancun. We are please you have share your 5 stars ratings. We do hope you had a fantastic stay.Best Regards

Dear Maria,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you sharing your 5 stars ratings. We do hope we can welcome you back for a more fulfilling stay.Best Regards

Dear Michael,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you sharing your 4/5 stars ratings. We do hope we can welcome you back for a more fulfilling stay.Best Regards

Dear Jolene,Amazing!Thank you for sharing your fantastic experience and telling us about the excellent customer service the staff provides. It was our pleasure hosting your stay, and we look forward to having you back.Best Regards

Hallo,Vielen Dank, dass Sie sich für einen Urlaub bei uns entschieden haben. Wir freuen uns über Ihr wertvolles Feedback. Wir haben es der zuständigen Abteilung mitgeteilt. Es war uns eine Freude, Sie hier zu haben, und wir freuen uns, Sie wieder bei uns zu haben.Beste grüße

Dear Lawnny Williams,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you taking the time to share your ratings from your recent stay. We do hope you enjoyed your stay. It was a pleasure having you and we hope to welcome you back.Sincerely

Dear Rami,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you taking the time to share your valuable feedback on your recent stay. We have already shared your review with the relevant department for their follow up. We sincerely apologize for any inconveniences during your stay.Kindest Regards

Dear Christian,Thank you for giving a feedback form your recent stay. We would like to know how we could have made your experience better. We are inviting you to write to us and tell us about you stay. We look forward to hearing from you.Best Regards

Hello Darrhl,Thank you for sharing your ratings. We would like to hear more about your stay , so we are kindly asking that you write to us and tell us about your experience. We look forward to hearing from you.Regards

Dear Samer,Thank you for choosing to vacation here with us. We delighted to receive your review telling us about your fulfilling stay with us. We are glad to have met your expectations. It was a pleasure hosting your vacation and we hope to welcome you back.Kindest Regards

Dear Paula,Thank you for choosing to vacation with us here at Moon Palace Cancun. We appreciate you taking the time to share your feedback on your recent stay. We are happy to hear the staff contributed greatly to in making your stay memorable. We are however sorry to hear that there were some issues with your dinner reservations. We suggest for future reference, you download the Moon Palace App , which can conveniently help you with same. It was a pleasure having you and we look forward to having you back for a more fulfilling experience.Best Regards

Dear Craig,Thank you for choosing Moon Palace as you destination location. We appreciate you taking the time to share your review to tell us about your experience. We are sorry to hear that your expectations were not met. The dispenser in the room require you to push the nozzles in order for the alcohol to come out. We will however request the maintenance team to check and follow up. We do hope to welcome you back to our beautiful resort for a more fulfilling stay.Kindest Regards

Dear Vishwa,Thank you for taking the time to share your ratings. We would like to hear more about your experience, so we are kindly asking the you write to us to tell us about your experience. We look forward to hearing from you. Kindest Regards

Dear Christian,Thank you for choosing to vacation here with us. We appreciate you sharing your feedback on your stay. We are . We do apologize for the long wait as we had no control over the system failure. We sincerely apologize for any inconveniences that this may have caused you. We do hope that outside of this you had an enjoyable stay, and we hope to welcome you back.Kindest Regards

Estimado Sergio,Gracias por elegir nuestras vacaciones. Nos alegra saber que su estancia fue satisfactoria y que le gustaron mucho las instalaciones y el increíble personal. Apreciamos su recomendación y nos alegramos de haber sido los anfitriones de su estancia. Esperamos darle la bienvenida de nuevo.Saludos cordiales

Dear Gaurav.Thank you for your kind words and for sharing with us your wonderful experience. Our team will be delighted to serve you once again. Best Regards.

Dear Mrs. SunshineThank you very much for taking the time to share your experience with us and for giving us the opportunity to host you. Here at Moon Palace Cancun, we are committed to offer first class facilities, accommodations and services, that is why we are sorry to receive your comments and learn that you encountered inconveniences, every detail has been noted, and has been addressed with the staff and most important manager team to implement corrective actions and improvements. We hope we can have the opportunity to welcome you back in the future with an improved experience.Best Regards.