Cancun South hotel guide. Occidental hotel in Cancun South, Cancun

"We did a quick Easter weekend getaway and had the best time. The staff was always there when we needed them, but never overbearing. The food was good, the entertainment team worked very hard, and the view was amazing! We will be coming back!"

"Rude hotel staff , they didn’t have water for guests on April 5. Started renovating the hotel while guests were still In the hotel. Shut some restaurants and store a day before renovations . They didn’t seem to care for the safety and comfort of the guests"

"This resort was absolutely fantastic! I was hesitant to travel with just myself and my 16-year-old daughter, but everything went so smoothly and we felt extremely safe throughout the trip. The sunscape was beautiful! It exudes a perfect balance of relaxation and activity. The resort was open and airy, and its location was far enough away from Cancun's busier areas. The bartenders were very attentive, and the entire staff was extremely friendly. Our room was cleaned daily, and we always had what we needed. The coffee shop was a hit with my daughter. We treated ourselves to the spa versus taking an excursion, & it was well worth it! We intend to return!"

"Great place."

"The main lobby bar staff was amazing, we loved Gabby! "

"Friendly staff great beach view "

"The floor was cracking and the room had a smell. The room service menu sucked"

"Beautiful sunrise from our patio. Staff was GREAT! Pool never overly crowded. Next time would skip the restaurant. We had fruit, 2 cold pancakes that took another 10 minutes for butter and syrup, and one omelet. $45 USD. All we could do was laugh, because it was OUTRAGEOUS for the sad breakfast that we had to wait 40 minutes for. It wasn't busy at all, just very slooooow! "

"First impression was great—close to the airport, positive transport experience ending in a lovely lobby. After checking in, an oily salesman type guy intercepted us in the lobby with unclear motives. After he took down our info and requested $20, we were signed up for “the welcome breakfast.” Which is just a way to make you sit through a sales pitch for their luxury vacation club. The whole situation was very uncomfortable. Even though it’s an all-inclusive, there are areas that you can't use unless you buy into their vacation club. Finally we got to our room, excited for the Grand Master Suite we reserved--a large bedroom with separate living area described as perfect for a family of 4 looking for space and luxury. So the small room we were given was incredibly underwhelming, with one bed. When someone was finally able to help us, he told me this was “an upgrade” because it had an ocean view. I pointed out that there was only space for two people to sleep. He arranged for two roll away beds, which barely fit. I insisted on getting the room we had paid extra for. It wasn’t available until mid-week. We were on vacation, and we made do for a couple of nights, until we packed all of our things and moved to the other end of the hotel. The staff was not apologetic and would not refund the extra we had paid for the 2 nights we spent in the lesser room. We managed a pleasant stay at SeaDust, but there are many, many options in Cancun. If you can afford better, probably do that."