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"Too crowded "

"Amazing Resort ! Loved it all. "

"My husband I enjoyed our 7 days of pure bliss. The food at the buffet was just looked fresh and appealing. You could tell it was sitting there all day. Our favorite restaurant was the Krystal first and the black and white. The rooms were grand and we had amazing view of the pool and beach. It would’ve been nice if the beds were true king not two doubles pushed together. The hotel is very grand feel very regal. Loved the art deco bar, the pools were awesome. The beach the beach was better than isla mujeres. Coming back for sure."

"The staff was absolutely amazing and always have you try to engage in all of the activities by the pool - which was fun. Only downside is the food, although they have a lot of options it was still very hard for my littles (6&4) to find things that they would actually eat. Otherwise we had a great time going to all of the shows- the dreamland show was so cute!! The entire family loved it. You can tell they work really hard to keep the place clean and like I said all of the workers were incredible. "

"Occidental Costa Cancún Review We recently stayed at the Occidental Costa Cancún and overall had a very enjoyable vacation. The resort is exceptionally clean, and the entertainment staff does a great job keeping guests engaged throughout the day and evening. The pool is large with plenty of loungers available, so finding a spot was never an issue. The buffet was a real highlight — an impressive variety of dishes, all very tasty and well prepared. The rooms were spotless and comfortable, and every staff member we encountered was friendly and helpful. There are, however, a few aspects that could be improved. You can only book four specialty restaurants during a seven‑night stay, but in fairness, we didn’t mind too much since the buffet food was just as good (if not better) than what we tried in the specialty options. One drawback was that the pool bar and lobby bar are essentially the same space, which makes it impossible to enjoy a quiet pre‑dinner drink. The noise from guests still in bathing suits by the pool carries right into the lobby area, making it hard to relax or enjoy the nightly entertainment — which usually features lovely live music like piano, saxophone, or violin. We also had to request a room change after being placed just two doors away from the bar. We don’t mind a bit of nighttime activity, but the noise past midnight was too much. Finally, there’s no poolside outdoor food service for lunch; the only option is a snack bar on the second floor, which isn’t ide"

"Clean, modern hotel with class. Very good, fresh and tasty food with beautiful presentation; much better than anticipated (from my previous experiences in a 4star in Mexico). Checkin and checkout was quick and efficient. The only issue is a dire lack of palapas or other shade at the beach (10 palapas for a hotel that size?!) and the hotel layout was a maze on day1 - they should be handing out a property map."

"Very nice love it there however booking with this app was annoying and the transportation service with this app is horrible "

"Good place to stay before an early flight, clean , it feels new, and the breakfast included was good. Check in and out was easy and staff was nice ! "