Serviced Apartment di Quintana Roo

"First night in june 19, 2 adults 2 kids, ac was not working, called front desk and maintenance came out, worked on ac till 11 pm and acatill dis not work, second day we left for a tour and they were suppose to come back and fix issue and didnt work again, 3rd day same issue ac not working, and maintenance sup admitted to having a issue with that tower, they tried to move me to a different room after our 4th night and the front desk manager Marisol would not try to compensate us another way, at...

"Me encantó el entorno del hotel, la limpieza y la amabilidad del personal"

"El personal súper amable … ya es un hotel viejito y las instalaciones lo demuestran pero en relación precio excelente"

"The room and property were BEAUTIFUL! The problem is the sargassum algae completely overtook the beach. I understand it’s a natural occurrence but it seems like it was completely out of control. We had seen other property and the algae was cleaned up in piles and didn’t stink as bad. After we mentioned it they had one person shoveling it up. We specifically booked a beach front room and paid extra. It physically made me sick smelling what came through the room at night we had to downgrade rooms...

"Tuvimos que cambiarnos de cuarto porque el aire no funcionaba"

"We visited here in 2009 and had the best experience ever, well 17 years later we hoped it would be much of the same. I can’t say our stay was horrible because it definitely was not. We were able to relax and enjoy ourselves, but it was quite a different experience this time around. A lot of restaurants closed on certain days, and even only being at 30% capacity we waited nearly 45 minutes at a restaurant the concierge made us reservations at, but they didn’t have it on the books. The seaweed...

"Very friendly staff & convenient to 5th st Beach walk distance even if there was too much seaweed. But, it was the season of seaweed. Music around 5:00 pm was great"

"Todo bien, era lo que necesitaba. Solo fue una noche."