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Aparthotel

Hotel Colonial Playa del Carmen

3.5 star property
Colonial aparthotel with 24-hour front desk and outdoor pool

Choose dates to view prices

Hotel Colonial in Playa del Carmen offers an outdoor pool and free in-room WiFi. Visit nearby Xplor Theme Park or relax in the lobby TV area. Multilingual staff assist with car rentals, tour arrangements, and provide luggage storage for easy exploring.

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • 24/7 front desk
  • Housekeeping
  • Business services
The current price is Rp705.136
Rp906.808 total
includes taxes & fees
19 Jan - 20 Jan

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Suite

Suite | Desk, free WiFi, bed sheets

Suite

Highlights

Air conditioning
TV
Ceiling fan
Separate bedroom
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 50 sq m
  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Junior Suite

Junior Suite | Desk, free WiFi, bed sheets

Junior Suite

Highlights

Air conditioning
TV
Ceiling fan
Separate bedroom
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 3 Single Beds

View all photos for Deluxe Twin Room

Deluxe Twin Room | Desk, free WiFi, bed sheets

Deluxe Twin Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 35 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room

Standard Room | Desk, free WiFi, bed sheets

Standard Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room

Desk, free WiFi, bed sheets

Deluxe Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room

Double Room | Desk, free WiFi, bed sheets

Double Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Desk, free WiFi, bed sheets

Deluxe Double Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 35 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room

Standard Double Room | Desk, free WiFi, bed sheets

Standard Double Room

Highlights

Air conditioning
TV
Ceiling fan
Private bathroom
Satellite channels
Daily housekeeping
Desk
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds
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About the area

Located in Playa del Carmen, Hotel Colonial Playa del Carmen is in the city centre. The area's natural beauty can be seen at Tres Rios Ecopark and Maroma Beach, while Xplor Theme Park and Xcaret Eco Theme Park are popular local attractions. Gran Coyote Golf and El Camaleón Mayakoba Golf Course are two other places to visit that come recommended. Spend some time exploring the area's activities, including golfing.
Visit our Playa del Carmen travel guideOpens in a new window
View more Aparthotels in Playa del CarmenOpens in a new window
Map
Playa del Carmen, QROO

What's nearby

  • Quinta Avenida - 5 min walk - 0.4 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Central Square - 6 min walk - 0.6 km
  • Playa del Carmen Maritime Terminal - 8 min walk - 0.7 km
  • Playacar Beach - 8 min walk - 0.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 47 min drive

Restaurants

  • ‪Asadero El Pollo - ‬1 min walk
  • ‪La Brocherie - ‬3 min walk
  • ‪Tortas del Carmen - ‬2 min walk
  • ‪Tacos Gomez - ‬2 min walk
  • ‪Aguas Frescas - ‬2 min walk

About this property

Hotel Colonial Playa del Carmen

Colonial aparthotel with 24-hour front desk and outdoor pool
This smoke-free aparthotel features an outdoor pool, a 24-hour front desk and tour/ticket assistance. WiFi in public areas is free. Additionally, a TV in a common area, multilingual staff assistance and a banquet hall are on-site. Each apartment offers free WiFi, a TV with satellite channels and a ceiling fan. A shower, a phone and a desk are among the other amenities that guests will find. Change of towels is available on request.
Hotel Colonial Playa del Carmen offers 130 air-conditioned accommodations with free toiletries and a ceiling fan. Satellite televisions are provided. Bathrooms include a shower.

This Playa del Carmen aparthotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and change of towels can be requested.

Recreational amenities at the aparthotel include an outdoor pool.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

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Property amenities

Pool/Spa

  • Outdoor pool

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Car hire

Bedrooms

  • Bedsheets provided

Bathroom

  • 1 private bathroom
  • Free toiletries
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 20-inch TV with satellite channels
  • TV in common areas

Work spaces

  • Desk
  • Meeting rooms

Comfort

  • Air conditioning
  • Ceiling fan

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • Lift (150 centimetre wide door)
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • Change of towels on request
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff
  • Phone
  • Tour and ticket assistance

Location highlights

  • In the city centre

Things to do

  • Golfing nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • First aid kit
  • Window guards
  • Fire extinguisher

General

  • 130 units
  • 2 buildings
  • 4 floors
  • Banquet hall
  • Built in 2008
  • Colonial architecture
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property collects a 1.50 USD environmental tax at check-in.
Property Registration Number 008-007-004914/2025

We should mention

Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
Children under 12 years old are not allowed in the swimming pool without adult supervision

Property is also known as

Hotel H&A
Playa del Carmen H A
Playa del Carmen Hotel H&A

Frequently asked questions

Does Hotel Colonial Playa del Carmen have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM to 9:00 PM.

How much does it cost to stay at Hotel Colonial Playa del Carmen?

As of 15 Jan 2026, prices found for a 1-night stay for 2 adults at Hotel Colonial Playa del Carmen on 19 Jan 2026 start from Rp705.136, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Colonial Playa del Carmen pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Hotel Colonial Playa del Carmen?

This property doesn't offer parking.

What time is check-in at Hotel Colonial Playa del Carmen?

Check-in start time: 3:00 PM; check-in end time: 6:00 PM. Late check-in is available during limited hours.

What time is check-out at Hotel Colonial Playa del Carmen?

Checkout is at 11:30 AM.

Where is Hotel Colonial Playa del Carmen located?

Located in Downtown Playa del Carmen, this aparthotel is within 6 mi (10 km) of Gran Coyote Golf, Xplor Theme Park and Xcaret Eco Theme Park. El Camaleón Mayakoba Golf Course and Tres Rios Ecopark are also within 9 mi (15 km).

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Reviews

Hotel Colonial Playa del Carmen Reviews

7.8

Good

8.4

Cleanliness

7.8

Location

7.6

Staff & service

7.6

Property conditions & facilities
Rating 10 - Excellent. 427 out of 1301 reviews
Rating 8 - Good. 477 out of 1301 reviews
Rating 6 - Okay. 238 out of 1301 reviews
Rating 4 - Poor. 84 out of 1301 reviews
Rating 2 - Terrible. 75 out of 1301 reviews

Reviews

10/10 Excellent

Elizabeth Charmaine

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great Hotel , clean , safe , close to beach and shopping . Will definitely be back
Stayed 13 nights in Dec 2025

10/10 Excellent

Ron

Liked: Cleanliness, room comfort, communication
Very quiet and clean
Stayed 1 night in Oct 2025

6/10 Okay

John Robert

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The room was basic, cleaned daily, staff really helpful. Nights were loud as we were staying on left side of building so we’d hear the bars pumping out music until 5am. Earplugs sorted that. AC in room was nice. Don’t expect luxury, you’re really just sleeping here and spending the rest of the day doing excursions and hanging out on beach. Hotel is 5 min walk from beach and 5th avenue. The only downside is that I had the hotel pre book transportation for me to get back to airport on departure day, we did this two days in advance. I put down a deposit with the hotel. The transportation never arrived and we almost missed our flight. We had to scramble to make last minute alternatives at 6:30 in the morning. Hotel only reimbursed us 70% of our deposit paid for the non existent transportation. I’m sure this wasn’t intentional and most likely the language barrier didn’t help. I’d still stay here again on future trips.
Stayed 6 nights in Dec 2025

8/10 Good

James

Liked: Cleanliness, property conditions & facilities
Great location...near stores and restaurants...close to the beach....
Stayed 9 nights in Apr 2025

10/10 Excellent

Anna

Liked: Cleanliness, property conditions & facilities, communication
I was happy with this staying, the room was cleaned every day. Great location and staff. Good value for this money.
Stayed 7 nights in Apr 2025

10/10 Excellent

Yuliia

Liked: Cleanliness, amenities, property conditions & facilities
Very good place to stay!! Friendly staff! Close to the beach! Close to big and small stores and shops! And the main pearl of the hotel it is Jess from reception!!!
Stayed 11 nights in May 2025

10/10 Excellent

Dinesh

Liked: Cleanliness, property conditions & facilities, communication
Its a good hotel for the price, staff is friendly and professional, and very easy to deal with.
Stayed 1 night in Dec 2024

10/10 Excellent

Chance

Liked: Cleanliness, amenities, property conditions & facilities, communication
Hotel staff was very helpful and friendly. Many food options located very close. The cleaning staff were great and thorough.
Stayed 2 nights in Jan 2025

10/10 Excellent

Shawn

Liked: Cleanliness, amenities, property conditions & facilities, communication
I have stayed at this hotel for 6 times since 2017 and love it the location is amazing it’s clean safe and very affordable the restaurant next door has a great menu with great prices budget friendly place and good service thanks for having us here again and again 😘❤️😊
Stayed 7 nights in Dec 2024

8/10 Good

Jason

Liked: Cleanliness, property conditions & facilities, communication
A great place that has a local feel. Mixed traditional with good City access, on foot or taxi. We walked to the Cozumel Ferry after checking out
Stayed 1 night in Feb 2025

8/10 Good

Alessandro

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice Hotel. Very nice Location!
Stayed 3 nights in Apr 2024

10/10 Excellent

Aaron

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very great for the price good ac and my family loved the pool, the location is also very good super close to the beachand walmart.
Stayed 6 nights in Aug 2024

10/10 Excellent

Claudia

Liked: Cleanliness, property conditions & facilities, communication
This hotel is located very close to the downtown and 5-10 min walk to the beach. I liked the swimming pool area, with wonderful green vegetation all around the place. The service provided was great too.
Stayed 7 nights in Dec 2024

6/10 Okay

Daniel

Liked: Cleanliness, communication
This hotel is a good place to stay in. The location is great. Very close to the bus station, and you’ll have plenty to choose from as far as having a meal.
Stayed 3 nights in Mar 2024

8/10 Good

Laurence

Liked: Cleanliness, property conditions & facilities, communication
Convenient ADO bus terminal and local shopping and dineing….great for the price….good air con….good wifi
Stayed 3 nights in May 2024

8/10 Good

Julie-Ann

Liked: Cleanliness, property conditions & facilities, communication
Easy walking distance to beach and shopping and restaurants
Stayed 3 nights in May 2024

10/10 Excellent

Veronica

Liked: Cleanliness, room comfort, communication

Traveled

Great place close to everything
Stayed 1 night in Sep 2024

10/10 Excellent

Edgar

Liked: Cleanliness, property conditions & facilities, communication
Still at the property but love it🌹 and staff very courteous, thanks.
Stayed 3 nights in Mar 2024

8/10 Good

anthony

Liked: Cleanliness, property conditions & facilities, communication
Overall I enjoyed my stay here. The room was clean but a bit small. Not bad though. The restaurant next door is very good. The WiFi is the only thing I had an issue with. It was sketchy at best. It was a bit noisy at night but quieted down after midnight. I definitely recommend this hotel.
Stayed 10 nights in Apr 2025

8/10 Good

Sari

Liked: Cleanliness, room comfort, communication

Playa

Perfect place to stay in Playa for a few days. Great location enjoyed the pool! Great price value!
Stayed 3 nights in Feb 2024

10/10 Excellent

Arthur

Liked: Cleanliness, property conditions & facilities, communication
Wonderful little gem near Quinta Avenida. Walkable to all the great spots! Great restaurants nearby and an awesome fruit grocery nearby. Clean and safe! Great staff.
Stayed 1 night in May 2024

8/10 Good

Vern

Liked: Cleanliness, property conditions & facilities, communication
Staff was friendly and helpful! Room was big and comfortable. Only downside was that the pool was being renovated. Should be nice when done!
Stayed 1 night in Sep 2024

10/10 Excellent

Arthur

Liked: Cleanliness, amenities, property conditions & facilities, communication
This Hotel is a gem! Tucked into a quiet neighborhood just off the fabulous Quinta Avenida in Playa del Carmen. Good vibes and cool looking rooms. I have a King sized bed and a huge, tiled bath tub with a rain forest shower. The swimming pool is excellent. Staff is very friendly and professional.
Stayed 1 night in May 2024

10/10 Excellent

Elana

Liked: Cleanliness, amenities, property conditions & facilities, communication
We had a lovely time staying at Hotel Colonial in PDC! The staff was friendly and helpful, always willing to suggest activities or call a taxi when we needed it. They also speak English and Spanish for those who may not be as familiar with Spanish. Our room was spacious, comfortable, and clean, exactly what we needed to come back to after long days of activities. We also spent a good amount of time by the pool which was just perfect! The area around the hotel felt very safe and was only a short walk from the beach and Quinta Avenida so we walked pretty much everywhere! If you are looking for a good local restaurant to try, we frequently stopped by Muelle de Chema right next door - the food is delicious and the staff are very kind and friendly. Overall, a fantastic experience!! I would recommend this Hotel Colonial to anyone!!!
Stayed 8 nights in Mar 2025

4/10 Poor

Jeff

Liked: Cleanliness, amenities, property conditions & facilities, communication
I had been prepared for the hotel to be a little noisy given its location in the downtown area of Playa del Carmen. The problem wasn't outside, it was inside! There were people at the pool all bloody night and the noise deflected throughout the hotel, it was very hard to sleep. The staff was super nice, and the restaurant that served breakfast and we went there for dinner as well was really delicious and a nice environment.
Stayed 1 night in Jan 2025