Terletak di Playa del Carmen, El Dorado Royale, All & More Inclusive Adults Only berada di pantai pribadi. Nikmati keindahan alami Taman Ekologi Tres Rios dan Pantai Puerto Morelos, bagi yang ingin mencari aktivitas dapat mengunjungi El Camaleón Mayakoba Golf Course.
Pantai Maroma dan Klub Golf Playacar adalah tempat-tempat lain yang juga sebaiknya tidak dilewatkan. Selancar angin dan memancing menawarkan kesempatan menarik untuk menjelajahi perairan sekitar, atau Anda juga bisa bertualang dengan menunggang kuda sekitar. Kunjungi panduan perjalanan kami untuk Playa del Carmen
Km 45 Carretera Cancun, Tulum Kantenah, Maroma, Playa del Carmen, QROO, 77710
Yang ada di sekitar
Pantai Paradise
8 mnt berkendara - 6.4 km
Butik Cirque du Soleil di Vidanta Riviera Maya
6 mnt berkendara - 5.0 km
Ladang Golf Playa Paraiso
6 mnt berkendara - 5.3 km
Lapangan Golf Desain Nicklaus
8 mnt berkendara - 5.0 km
Kebun Raya Dr. Alfredo Barrera Marin
9 mnt berkendara - 9.9 km
Berkeliling
Cancun, Quintana Roo (CUN-Bandara Internasional Cancun) - 31 menit berkendara
Restoran
El Mar Y Tierra
7 mnt berkendara
Don Miquel
10 mnt berkendara
La Hacienda
8 mnt berkendara
El Cocotal
2 mnt jalan kaki
Guacamaya Bar
6 mnt jalan kaki
Tentang properti ini
El Dorado Royale, All & More Inclusive Adults Only
Nikmati hangat sinar matahari di pantai pasir putih pribadi El Dorado Royale, All & More Inclusive Adults Only atau habiskan hari bersantai di spa dengan layanan lengkap. Kemudian nikmati hidangan di salah satu dari 12 restoran hotel apartemen. Tiap apartemen dilengkapi bathtub dengan aliran air dan menawarkan WiFi gratis dan isi minibar gratis. Tersedia fasilitas ekstra seperti jubah mandi dan sandal, selain juga layanan kamar serta Smart TV.
El Dorado Royale, All & More Inclusive Adults Only menawarkan 476 kamar berpenyejuk udara dengan isi minibar gratis dan jubah mandi. Smart TV 30 inci dilengkapi saluran saluran kabel. Kamar mandi memiliki bathtub dan shower terpisah dengan bathtub dengan aliran air dan shower pijat air, sandal, dan pengering rambut.
Tamu dapat menjelajahi web menggunakan akses Internet nirkabel gratis (kecepatan: 25+ Mbps). Fasilitas bisnis yang tersedia antara lain meja tulis, Kursi kerja, dan telepon. Pembenahan kamar disediakan setiap hari.
6 kolam renang outdoor tersedia di lokasi, beserta dengan pantai pribadi dan pusat kebugaran.
Aktivitas rekreasi yang tercantum di bawah tersedia di properti atau di sekitarnya; mungkin dikenakan biaya.
Tamu dapat memanjakan diri dengan perawatan spa layanan lengkap hotel apartemen ini, yaitu Náay Spa. Layanan mencakup deep-tissue massage, body wrap, body scrub, dan perawatan tubuh. Spa ini dilengkapi dengan sauna, hot tub, dan ruang uap. Spa ini menyediakan aneka terapi perawatan, yang mencakup aromaterapi dan Ayurvedic. Spa buka setiap hari.
Rincian all-inclusive
Hotel apartemen ini bersifat all-inclusive. Fasilitas makan dan minum di hotel sudah termasuk dalam harga kamar (beberapa pembatasan mungkin berlaku).
Makanan dan minuman
Termasuk makanan prasmanan dan à la carte, makanan ringan, dan minuman
Layanan kamar tersedia selama waktu tertentu
Minibar dalam kamar (termasuk semua minuman)
Makanan dan minuman di properti mitra
Kegiatan darat
Bola voli
Hiburan
Hiburan dan aktivitas di dalam hotel
Akses ke klub di dalam hotel
Penghargaan dan afiliasi
Properti Bersertifikat Ramah Lingkungan
Properti ini berpartisipasi dalam EarthCheck, program yang mengukur dampak properti terhadap salah satu atau beberapa aspek berikut: lingkungan, komunitas, warisan budaya, dan ekonomi setempat.
Properti serupa
El Dorado Casitas Royale, All & More Inclusive - Adults Only
El Dorado Casitas Royale, All & More Inclusive - Adults Only
Gratis antar jemput bandara 24 jam pulang pergi atas permintaan
Mobil tidak diperlukan
Gratis parkir mandiri aman tidak beratap di properti
Gratis parkir valet aman tidak beratap di properti
Parkir valet dan mandiri terbatas di properti
Restoran di properti
D´ITALIA VILLAS
FUENTES
KAMPAI
KICK
LA CANTINA BAR
Santapan
1 bar kolam renang
12 restoran
2 bar pantai
2 bar tepi kolam renang
9 bar/lounge
Isi minibar gratis
Layanan kamar terbatas
Kamar tidur
Seprai disediakan
Kamar mandi
1 kamar mandi pribadi
Bathtub dan shower terpisah
Bathtub dengan semprotan air
Handuk disediakan
Jubah mandi
Pengering rambut
Sabun
Sampo
Sandal
Shower dengan pijatan air
Tisu toilet
Ruang tamu
Tirai jendela
Hiburan
Smart TV 30 inci dengan saluran kabel
Area outdoor
Furnitur outdoor
Taman
Teras
Laundry
Fasilitas laundry
Ruang kerja
Kursi meja
Ruang kerja laptop
Kenyamanan
AC
Hewan Peliharaan
Hanya hewan penuntun (hewan peliharaan dilarang masuk)
Kesesuaian/Fasilitas Difabel
Karpet tipis di kamar
Lantai ubin di kamar
Lantai ubin di tempat umum
Tidak ada lift
Area merokok yang ditetapkan (denda berlaku)
Layanan dan kemudahan
Adaptor listrik
ATM
Kunci pintu dengan ponsel
Panduan bersantap restoran
Pembersihan kamar harian
Peta kawasan setempat
Resepsionis 24 jam
Telepon
Tirai kedap cahaya
Aktivitas menarik
Gym
Voli
Berkuda di sekitar
Memancing di sekitar
Windsurfing di sekitar
Fitur keamanan
Detektor karbon monoksida tidak dilaporkan (tuan rumah belum mengindikasikan apakah terdapat detektor karbon monoksida di properti; pertimbangkan untuk membawa detektor portabel)
Detektor asap tidak dilaporkan (tuan rumah belum mengindikasikan apakah terdapat detektor asap di properti)
Umum
476 unit
Arsitektur gaya Mediterania
Aula banquet
Taman
Kebijakan
Check-in
Check-in mulai pukul: 15.00; Batas waktu check-in pukul: tengah malam
Check-in lebih awal tergantung ketersediaan
Check-in lebih awal tersedia dengan biaya
Usia check-in minimal - 18
Check-out
Check-out sebelum 11.00
Check-out lebih akhir tergantung ketersediaan
Check-out lebih akhir akan dikenakan biaya
Tersedia check-out ekspres
Petunjuk check-in khusus
Properti ini menawarkan transportasi dari bandara; untuk mengatur penjemputan, tamu harus menghubungi pihak properti 72 jam sebelum tiba menggunakan informasi kontak yang tertera dalam konfirmasi pemesanan
Resepsionis di properti akan menyambut tamu saat kedatangan
Properti ini tidak bisa melayani check-in pada larut malam
Informasi yang diberikan oleh properti mungkin diterjemahkan menggunakan sistem terjemahan otomatis
Metode akses
Bellboy atau resepsionis
Hewan peliharaan
Hewan peliharaan tidak diperkenankan masuk (kecuali hewan pemandu dan tidak dikenakan biaya untuk hewan pemandu)
Anak dan tempat tidur tambahan
Anak-anak berusia di bawah 18 tidak diperbolehkan berada di properti khusus dewasa ini; semua tamu yang berusia 18 ke atas diperbolehkan
Boks bayi (tempat tidur bayi) tidak tersedia
Informasi penting
Fasilitas ekstra opsional
Check-in lebih awal tersedia dengan biaya (tergantung ketersediaan)
Check-out lebih lama tersedia dengan biaya (tergantung ketersediaan)
Daftar di atas mungkin tidak lengkap. Biaya dan deposit mungkin belum mencakup pajak dan dapat berubah tanpa pemberitahuan sebelumnya.
Anda harus tahu
Biaya penambahan orang dapat berlaku dan berbeda-beda menurut kebijakan properti
Tanda pengenal berfoto yang dikeluarkan oleh pemerintah dan kartu kredit, kartu debit, atau deposit uang tunai diperlukan saat check-in untuk biaya tidak terduga
Pemenuhan permintaan khusus bergantung pada ketersediaan sewaktu check-in dan mungkin menimbulkan biaya tambahan; permintaan khusus tidak dapat dijamin
Belum ada informasi dari tuan rumah mengenai adanya detektor karbon moniksida di properti ini; pertimbangkan untuk membawa detektor portabel Anda sendiri
Belum ada informasi dari tuan rumah mengenai adanya detektor asap di properti ini
Properti ini memiliki area outdoor, seperti balkon, patio, dan teras yang mungkin tidak cocok untuk anak-anak; Jika Anda khawatir, sebaiknya hubungi properti sebelum kedatangan Anda untuk mengonfirmasi bahwa mereka dapat mengakomodasi Anda di kamar yang sesuai
Property Registration Number 02451323
Perlu diketahui
Properti ini tidak memiliki lift
Tamu di bawah 18 tahun tidak diizinkan di properti khusus dewasa ini
Tidak memerlukan mobil untuk transportasi ke dan dari properti ini
Properti ini juga dikenal dengan nama
Dorado Royale Spa Resort Karisma All Inclusive
El Dorado Royale Spa Resort Karisma All Inclusive
El Dorado Royale Spa Karisma Playa del Carmen
El Dorado Royale Spa Karisma
El Dorado Royale Spa Resort Karisma Playa del Carmen
El Dorado Royale Spa Karisma Gourmet All Inclusive
El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Royale Gourmet All Inclusive Karisma
El Dorado Royale Gourmet All Inclusive Karisma Hotel
El Dorado Royale Gourmet All Inclusive Karisma Playa del Carmen
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma
Hotel El Dorado Royale, Gourmet All Inclusive by Karisma
El Dorado Royale Gourmet All Inclusive Karisma
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma
Hotel El Dorado Royale, Gourmet All Inclusive by Karisma
El Dorado Royale Gourmet All Inclusive by Karisma
El Dorado Royale A Spa Resort by Karisma All Inclusive
El Dorado Royale A Spa Resort by Karisma
El Dorado Royale A Spa Resort by Karisma Gourmet Inclusive
El Dorado Royale A Spa Resort by Karisma Gourmet All Inclusive
Dorado Royale A Spa By Karisma
Pertanyaan umum
Apakah El Dorado Royale, All & More Inclusive Adults Only memiliki kolam renang?
Ya, properti ini dilengkapi 6 kolam renang outdoor.
Berapa biaya menginap di El Dorado Royale, All & More Inclusive Adults Only?
Mulai 12 Mar 2026, harga yang ditemukan untuk 1 malam menginap untuk 2 orang dewasa di El Dorado Royale, All & More Inclusive Adults Only pada 16 Mar 2026 mulai dari Rp6.963.730, belum termasuk pajak dan biaya lainnya. Harga ini berdasarkan harga per malam terendah yang ditemukan dalam 24 jam terakhir untuk masa menginap dalam 30 hari ke depan. Harga dapat berubah sewaktu-waktu. Pilih tanggal untuk harga yang lebih akurat.
Apakah El Dorado Royale, All & More Inclusive Adults Only ramah hewan peliharaan?
Tidak, hanya hewan pemandu yang diperkenankan masuk di properti.
Berapa biaya parkir di El Dorado Royale, All & More Inclusive Adults Only?
Parkir mandiri gratis dan parkir valet gratis di properti ini gratis.
Pukul berapa check-in di El Dorado Royale, All & More Inclusive Adults Only?
Check-in mulai pukul: 15.00; Batas waktu check-in pukul: tengah malam. Biaya tambahan berlaku untuk check-in lebih awal (tergantung ketersediaan). Check-in setelah jam malam tidak tersedia.
Pukul berapa check-out di El Dorado Royale, All & More Inclusive Adults Only?
Check-out pada pukul 11.00.Check-out lebih akhir tersedia dengan biaya (tergantung ketersediaan).
Apakah El Dorado Royale, All & More Inclusive Adults Only menyediakan antar-jemput bandara?
Ya, tersedia antar-jemput bandara gratis yang beroperasi (tersedia atas permintaan).
Apakah ada manfaat all-inclusive di El Dorado Royale, All & More Inclusive Adults Only?
Ya, properti ini all-inclusive.Termasuk aktivitas Bola voli.
Di mana lokasi El Dorado Royale, All & More Inclusive Adults Only?
Terletak di pantai, hotel apartemen Playa del Carmen ini berjarak 9,4 km dari Pantai Maroma dan 27,1 km dari Klub Golf Playacar.
Ulasan
Ulasan El Dorado Royale, All & More Inclusive Adults Only
8,6
Sangat Bagus
Semua ulasan yang ditampilkan berasal dari pengalaman tamu yang nyata. Hanya traveler yang telah memesan penginapan dengan kami yang dapat mengirimkan ulasan. Kami memverifikasi ulasan sesuai dengan panduan kami dan memublikasikan semua ulasan, baik itu positif maupun negatif.Informasi selengkapnyaTerbuka di jendela baru
9,2
Kebersihan
8,8
Fasilitas
9,0
Kondisi & fasilitas properti
Penilaian 10 - Sangat Bagus. 352 dari 587 ulasan
10 - Sangat Bagus
352
Penilaian 8 - Bagus. 123 dari 587 ulasan
8 - Bagus
123
Penilaian 6 - Cukup Baik. 68 dari 587 ulasan
6 - Cukup Baik
68
Penilaian 4 - Buruk. 22 dari 587 ulasan
4 - Buruk
22
Penilaian 2 - Sangat Buruk. 22 dari 587 ulasan
2 - Sangat Buruk
22
Ulasan
10/10 Sangat Bagus
Catherine
Bepergian dalam rombongan
9 Mar 2026
Disukai: Kebersihan
Everything was fantastic. Ocean view from our room. Food was great. Lots of fun at the pools.
Nice property and very friendly staff.
Catherine
Menginap 9 malam pada bulan Februari 2026
10/10 Sangat Bagus
Evan David
Bepergian bersama teman, Bepergian dalam rombongan
8 Mar 2026
Disukai: Kebersihan
The staff were very helpful and the resort was beautiful. There were so many amenities especially for the price.
Evan David
Menginap 5 malam pada bulan Maret 2026
6/10 Cukup Baik
Kenneth Glenn, Avon
Bepergian bersama teman
2 Mar 2026
Disukai: Kebersihan
Beautiful grounds, friendly staff. Confusing and lengthy checkin. Regular “Royale” hotel guests are second class citizens here with respect to pool areas compared to club members or “Cassitas” room guests. The central “Royale” pool area is overcrowded while other restricted areas are under-utilized. The dining reservation system is dysfunctional. Food is OK, with highlights being the Mexican snd Mediterranean restsurants. The worst was the “Japanese” restsurant in Generations hotel—poor service bad food. The room was large but poorly msintained with a broken patio door lock. Room lighting was too dim for normal room activities, it was impossible to read in bed, the brightest light was in the closet.
Kenneth Glenn
Menginap 7 malam pada bulan Februari 2026
10/10 Sangat Bagus
Sandra
Bepergian bersama teman
24 Feb 2026
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The resort is lovely. Lots to do and a good variety of restaurants. The staff are super helpful and friendly. We enjoyed our stay.
Sandra
Menginap 6 malam pada bulan Januari 2026
8/10 Bagus
Leah
18 Feb 2026
Leah
Menginap 4 malam pada bulan Januari 2026
10/10 Sangat Bagus
Kierre
Bepergian dalam rombongan
16 Feb 2026
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Love, love, love El Dorado. My best friend and I spent 5 days being pampered and waited on. The room seemed slightly outdated but we still loved it. Very clean. Stocked minibar. Wonderful staff.
Kierre
Menginap 5 malam pada bulan Februari 2026
10/10 Sangat Bagus
Michele
Bepergian bersama keluarga
15 Feb 2026
Disukai: Kebersihan, kondisi & fasilitas properti
The newly renovated rooms are beautiful. The staff, as always, was great.
Michele
Menginap 6 malam pada bulan Desember 2025
6/10 Cukup Baik
Tanza
Bepergian bersama keluarga
14 Feb 2026
Disukai: Kebersihan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
There were some great things about the resort and some not so great.
Our room was okay but not what you would expect for an upgraded suite. Bathroom tap was ready to fall off, furniture was dirty and rickety and the patio door lock broke when we closed the door. We complained about a really old mattress and they replaced it right away.
The quiet pool wasn't in the best shape, missing tiles, dirty grout. Staff basically ignored the people around the quiet pool and we had to hunt down our own drinks.
There are huge triangular wave breakers in the ocean that really detract from the view. We understood their purposes but it wasn't very attractive.
We weren't aware that the resort was linked to the Casitas Royale and Generations. This needs to be communicated better on the Expedia site. This meant a lot of time spent waiting for golf carts to take you around. It was hard to get a dinner reservation because all guests from all 3 resorts were trying to get spots. We were eating at 9:00 pm some nights - not ideal.
About 80% of the staff were awesome. You could tell the other 20% were fed up with the tourists and guests.
Staff spent a fair bit of time trying to sell you on things. Spa, time share etc. Even as we were checking out, staff were trying to get us to put a deposit down to get a discount on our next stay. We were there to relax, not fight off salespeople.
We've stayed at other, much better, all inclusive resorts in Mexico and we won't return to this one.
Tanza
Menginap 7 malam pada bulan Februari 2026
10/10 Sangat Bagus
Carter
11 Feb 2026
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Everything was excellent! We will definitely be back!
Carter
Menginap 7 malam pada bulan Desember 2025
6/10 Cukup Baik
Christine
Bepergian bersama teman
7 Feb 2026
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The staff were all.amazing. Friendly and helpful.
Our room was okay. We stayed in a junior suite. Our toilet did not flush great but aside from that the.rooms were clean, i bit beat up when uou look closely. Beds and pillows were exceptionally comfortabe. There are no smack stations set up so if you are hungry you need to go to a restaurant to eat. You have to prebook all dinner reservations. When we arrived on Tuesday we could not book anything until the Friday as theu were full everywhere else. We had to go to the one buffet that you do not require reservations for. The food was subpar. On Sunday there was no shuttle running from 6-9when ppl were going to eat. There were elderly ppl and folks with crutches et. Walking 1.5 km to the restraunt and back. They need more evenig entertainment considering they are 25 minutes from any towns to.walk around.
Christine
Menginap 7 malam pada bulan Januari 2026
6/10 Cukup Baik
Yvonne, Winnipeg
Bepergian dalam rombongan, Bepergian bersama keluarga
3 Feb 2026
Disukai: Kebersihan
Tidak Disukai: Fasilitas
The rooms are very clean, the staff are amazing the food was good.
No beach due to massive concrete blocks making it un safe. If you want a pool chair you must be up by 6 am and go put your towel or something personal to keep it for when you are ready... Seriously 6:30 no chairs left. There's the Bali beds but $100usd per day. Poor signage very confusing to get around. Long lines to get into the restaurant, there's only 1 place to eat supper unless you are fortunate enough to get a reservation at one of their "supper spots" but all the best places that you want to try are booked unless you are there for 2 weeks if you go for 7 days half of them are booked before you get there. Won't go back.
Yvonne
Menginap 7 malam pada bulan Januari 2026
10/10 Sangat Bagus
Catherine
31 Jan 2026
Catherine
Menginap 9 malam pada bulan Januari 2026
8/10 Bagus
lisa
Bepergian bersama teman
31 Jan 2026
Disukai: Kebersihan, kondisi & fasilitas properti
Room was clean and staff was friendly
lisa
Menginap 4 malam pada bulan Desember 2025
6/10 Cukup Baik
Mary
Bepergian bersama teman
27 Jan 2026
Disukai: Kebersihan, kondisi & fasilitas properti
The property was beautiful, but confusing to get around. Membership in their travel
Program was their priority. We were only able to make dinner reservations for one of the five nights we were there. The more inclusive excursions were never offered and never explained.
Mary
Menginap 5 malam pada bulan Januari 2026
6/10 Cukup Baik
Alexis
25 Jan 2026
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
Staff were amazing. Food options were limited except for breakfast. We went to the sister resort for the steak house and it was awful. Beautiful view but not a lot of beach front. Nice and safe area.
Alexis
Menginap 4 malam pada bulan Desember 2025
10/10 Sangat Bagus
Marco Jerman
22 Jan 2026
Marco Jerman
Menginap 4 malam pada bulan Januari 2026
8/10 Bagus
Tricia, Okotoks
Bepergian bersama teman, Bepergian dalam rombongan
22 Jan 2026
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
4.5 overall.
We’ve stayed at several resorts in the area so we have a good idea of what we like.
El Dorado is a large property (we like) and there’s lots of walking (we also like). We would have preferred if the shuttle services (golf carts) were on a more regular schedule.
The pools are not heated, so if the weather isn’t great be prepared for some cold water plunges!
The staff were all incredible, save for the one Lomas excursions employee who was not overly friendly.
Our biggest “complaint” is the food options: if you don’t reserve your dinners on day 1, you’re likely not getting in to the restaurants. The buffets are not great so you want to make sure you get in to the restaurants. Our faves: Habb (absolutely amazing Indian food), Wine Kitchen, Santa Fe. The pizza place is great too. Ricon is great for breakfast, not for dinner. For a resort of this size, we found the food options to be limited, especially for middle of the day/lunch options. Room service was great (really good burgers!!) but took over an hour most days.
Make sure to do the Maroma Beach/catamaran tour that is part of their “all inclusive”.
Speaking of “all inclusive” - this would be our second “complaint” - they pass off extras like their eco farm tour, bike tour, and Maroma beach tour as part of their “extra inclusive” package but at many other resorts these things are automatically part of their package, if not more (water toys/excursions for example).
Tricia
Menginap 9 malam pada bulan Januari 2026
10/10 Sangat Bagus
Pavel, Praha
20 Jan 2026
Disukai: Kebersihan, kondisi & fasilitas properti
Absulutely perfect services, very friendly stuff, great drinks, easy transport.
Pavel
Menginap 8 malam pada bulan Januari 2026
2/10 Sangat Buruk
Ryan
Bepergian bersama teman
20 Jan 2026
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
I would not recommend this resort!
We stayed for the week of New Years 2026.
The Youtube reviews were wrong and maybe paid off.
To start out positive; The property itself is beautiful and spread out with about a mile of walkable paths along the beach. Our room was great and clean, one of the best showers I have even had the pleasure of using in my life, house keeping did a great job.
Now for the negative: Service was cold and robotic, solely reactive, it felt like we had to beg to get anything.
Calling anyone on property was a hassle, most of the time no one would pick up the phone. Also, room service, we would try and call to get food and no one would pick up so we would use their "app" to schedule food to be delivered. the food was consistently 30-60mins late and always cold.
The restaurants were laughably bad, the japanese, steakhouse, italian, and buffet restaurant were all terrible. The pizza cabana by the pool was the only good meal we had at the property. The quality of food was worse than any chain restaurant. I actually laughed when I was served a sad grey steak at the steakhouse. The buffet is a lot smaller than the pictures make it seem and the food offering could be described as disjointed. Though if you enjoy soupy instant eggs and undercooked pork sausage for breakfast you will love it.
I am running out of room to write more but will say our excursions with Lomas to Chichen Itza and Maroma Beach were great! Staff was excellent and food was great!
Ryan
Menginap 5 malam pada bulan Desember 2025
8/10 Bagus
Karen
19 Jan 2026
Karen
Menginap 4 malam pada bulan Januari 2026
6/10 Cukup Baik
Hugo
18 Jan 2026
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Me dio la sensación de que esculcaron mi mochila en el closet. Muchas cosas fuera, ropa donde no debía estar.
Todo lo demás. Muy bien.
Hugo
Menginap 2 malam pada bulan Januari 2026
10/10 Sangat Bagus
Colinda, Shaughnessy
18 Jan 2026
Colinda
Menginap 10 malam pada bulan Januari 2026
8/10 Bagus
Melody Ann
10 Jan 2026
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The entire facility was well kept & clean, as well as our room. The whole staff was friendly and helpful but the Concierges could be a little pushy. They really want you to do a property tour and join their membership. They even do it as you’re leaving.
The bars were well stocked with great bartenders.
The beach needs a lot of updating to be more usable and there were no loungers. We had to go to a beach club off site for good swimming & snorkeling. The resort is aware and offered that as a free excursion.
The food was just average and restaurants are very spread out. They need an evening buffet on the adult side. We struggled to get shuttles and that was a 15 minute walk.
Over all it was a nice get away.
Melody Ann
Menginap 5 malam pada bulan Januari 2026
4/10 Buruk
Christina
9 Jan 2026
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Not worth the money. You can stay at a lot nicer properties for the same price. We had 6 people and booked 3 rooms.
Cons: Front desk is rude & unprofessional especially Maria & Sergio.
Rooms have mold growing on the walls, headboards, etc. 2 of the 3 rooms smelled. One of mold and one of sewer. 2 of 3 rooms had no working phone. Room service is absolutely terrible. 1+ hrs to get food. Often not bringing it at all. Hotel just isn’t being maintained. Pool chairs old and uncomfortable.
Pros: Nice night life & entertainment.
Christina
Menginap 9 malam pada bulan Desember 2025
6/10 Cukup Baik
Suzanne Jean
Bepergian bersama keluarga
8 Jan 2026
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The resort is huge! 3 resorts in one so was busy and spread out. Sometimes all the cabanas would be taken before 8am and you had to reserve some or pay or was first come first serve. Was unclear on process. Some of the restaurants were 30 + min walk from our room. Transportation (go carts) was every 15 min and then sometimes would be full at dinner hour. The beach is narrow and cannot be accessed for swimming due to coral and huge cement blocks/structures placed there to protect the coral reef. If you want to swim in pools then this is the place as there are many pools to choose from but if u want to swim in the ocean then you must go to Maroma beach (rated top 10 beaches in the world 20 min by bus away was included and exceptional). I didnt like that the advertising implied that it was a great ocean swimming resort when it wasnt and you couldn't walk along the full stretch of the beach ( interrupted by structures , too narrow etc) . The food was superior and staff awesome, very attentive and helpful. Room was very clean, beds, pillows were very comfortable. Towels fluffy and plentiful. I would go back but only if i could go to Maroma beach more than once included with package.