Search Hotels Near Castle Oaks Golf Course, Ione

"Our room was not very clean. There was soap scum and mold in the bathroom. Upon arrival there was a sign at the check in desk that said we were required to leave a 200$ CASH DEPOSIT before we could check in. I checked in ONLINE with the link they sent me and a cash deposit was never discussed. So we had to drive to ATM. Then at the hotel we gave them the money in an envelope that they gave us. We asked if they were going to count it. They refused. They said someone will count it later. Then the envelope was sealed a they REFUSED TO GIVE A RECEIPT. We went to use the hot tub. CLOSED. We went to use the pool and it was absolutely DISGUSTING. I don’t think they have cleaned it in months. So disappointed in this because swimming was what my kiddo was looking forward to the most. We then wanted a refund for this ridiculous hotel and they refused. We ended up going out to mini golf that night to get away from the hotel. The next morning is what made me over the top angry. We went to get the 200$ cash deposit back and there was now NO SIGN AT THE FEONT DESK REQUIRING A DEPOSIT. The front desk man asked us for our room number and if we had a receipt. We told him what happened and he gave us the 200$. We left and came back a moment later to refill our water bottles and he co fronted us telling us it said we only put down 100$. That was not true! DO NOT STAY HERE. SOMETHING REALLY SHADY IS GOING ON!"

"Nice large fridge and handy microwave oven in a spacious room"

"Horrible customer service, just horrible. Take your chances if you wish. $250 unexpected incidental fee, no refund on pre paid room once the fee was sprung on us... requested cancelation with no charge due to unexpected charge, was denied! Hotels.Com also refused to reimburse us and it was their site that omitted this information...I will Never Use Either Business Again."

"Everything fine "

"Customer service is always great. Clean facilities "

"Room was larger that expected and very clean. Staff was friendly and helpful. Continental breakfast was ,by far, the best we've had on this trip."

"I’ve been staying at this property for years and it never disappoints. The walkability factor is 10/10, the proximity to wineries is great, the property is really welcoming. "

"Great place."

"Yes"