Search Hotels Near Cinemark Valley View, Cleveland

"The staff was rude and inconsiderate one of my rooms had a bed bug in it,My daughter wanted to swim and the pool closes at 8p I was checking in at 5:30p by the time they got my rooms situated it was 7:15 pm this caused my daughter to have a terrible birthday weekend it was terrible and I wouldn’t recommend this hotel to nobody "

"When we arrived was asked if we could go to second floor and the elevator was broke. Told them no because we are disabled. Told them this before we checked in also so they were aware if this prior. Had to wait for room after we precheck in and said we should arrive at 3 pm but didn't arrive toll 4:30 pm. Filthy property dirty sheets someones personal items under sheets. Dirty floor with dust bunnies. Mildew and mold at sink bathtub and under soap holder. Even after complaining to management and the room recleaned sheets were not changed bed was just remade as it was with same dirty sheets. Mold mildew was still present. Room we were told was under constructionwith a wood panel under shelf between the bed laing at an angel against wall loose and falling. Someone's cup was in the refrigerator with frozen water in it. One wash cloth. Don't stay here."

"Staff friendly. Room clean. Breakfast great! "

"The breakfast was horrible I couldn’t even eat it"

"Is as shown, no complaints "

"Wonderful and helpful staff. Awesome service,"

"Clean"

"There was leftover trash underneath our bed such as a liquor bottle (Jack Daniels) that I threw away and no staff present for at least 15 mins late night when trying to use the gift shop/snack shop. Many other individuals were also waiting to be taken care of when I walked away. "

"We absolutely loved our stay. We attended the Cavs game and it was literally a walk across the street. Valet parking was a plus. We did visit the restaurant/bar and the food was great. All staff members were very pleasant. We will definitely be planning another trip soon."