Cozumel hotel guide. Hyatt Hotels hotel in Cozumel, Quintana Roo

"Beautiful resort great location it was every thing I expected and more."

"Our visit was great. There were so many activities for the kids. The food at the buffet was not desirable but no worse than any other all inclusive resort. They could do a better job of allowing reservations to their other restaurants every night which would fix the issue with the buffet food being undesirable. "

"This resort is absolutely incredible. We had such a wonderful time scuba diving for the week and enjoying the beautiful property, gorgeous turquoise ocean water, wonderful pool/hot tub and the four fantastic restaurants! The on-site scuba company, Scuba Du, was incredible and so seamless we just loved enjoying our breakfast by the sea, and then jumping on a boat for a wonderful day of diving cannot say enough wonderful things about this property. We cannot wait to visit again! "

"A hand rail up to the workout room would be very helpful"

"The resort itself is ok averge for most things. However, the beds are very stiff, and it's impossible to get decent sleep. We went with a group of 6 people, between four rooms. Our rooms were all on different floors and everyone had the same compliant about the beds. Wifi rarely worked, and if it did, it was incredibly slow. Honestly, we gave up and didn’t connect to it most of our 10-day stay. The food was ok but was the same things pretty much every day. There is no refrigerator in your rooms, so bringing anything back to the hotel rooms was difficult. Especially if you wanted to keep drinks cold. The AC didn't work in our room, but our friends' rooms did. The staff are friendly but more approachable depending on how well you tip. Overall, we don't regret staying there but personally would not stay there again. "

"Don’t expect good customer service at this resort. Check in and restaurant reservations are very unorganized. People jumping in front of others that have been waiting. DO NOT RESERVE THE ROMANTIC DINNER ON THE BEACH! It was a disaster. During our dinner the Lights shut off (then we were attacked by swarms of bugs in our food) and we had to finish it in the restaurant. It was suppose to be romantic and just us but we finished with others and subjected to crying babies and cold lobster and steak. Resort didn’t offer anything or even a discount. IT WAS A DISASTER! Fan and AC in the room did not work. I would not recommend this resort. "

"Property is clean and staff was very pleasant. Excellent breakfast included! Elevator is small, and only if there were more than 5 people it wouldn’t go due to weight restriction. Building has some maintenance issues with stucco and dripping water, but most places in Mexico do! "

"We stayed there for a week with our friends and that was a good thing we were with friends as there was very little entertainment and in the evening your option was get drunk or read a book. Twice 2 restaurants at a time were closed for dinner and that created long wait to get food. Staff was nice and helpful, rooms are spacious however outdated, internet was good in the lobby but scatchy in the room the best part was the beach clean of seaweed and we could snorkel right off the beach."

"Everything was wonderful. We always enjoy our stay at the Plaza. Gilberto and Amelia are wonderful and very accommodating. We ate out and had food delivered - everything was perfect!"