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Ulasan untuk Wotton House Country Estate Hotel

3 out of 5
Wotton House Country Estate Hotel
Guildford Road, Surrey, Dorking, Dorking, England

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 78 dari 136 ulasan" "
Penilaian 8 - Bagus. 34 dari 136 ulasan" "
Penilaian 6 - Cukup Baik. 13 dari 136 ulasan" "
Penilaian 4 - Buruk. 8 dari 136 ulasan" "
Penilaian 2 - Sangat Buruk. 3 dari 136 ulasan" "

9,2/10

Kebersihan

8,8/10

Staf & layanan

9,2/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Michelle

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was very pretty.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Roxanne Guest Services pada tanggal 2 Mei 2024
Dear Michelle, Thank you for this amazing review! Kind regards Roxanne and The Wotton Team.

10/10 Sangat Bagus

Fiona

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan April 2024
Tanggapan dari Roxanne Guest Services pada tanggal 17 Apr 2024
Dear Fiona, Thank you for taking the time to leave us a 5 star review we are very grateful. Kind regards Roxanne and The Wotton Team.

8/10 Bagus

Douglas

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Beautiful setting in countryside. Grounds are pretty to stroll around. Not close to anything to walk to (nearest stores etc are 5-10 minutes away). Quiet rooms. Ours was very basic and quite small. No AC but they had a fan. Remodeled bathroom. Extremely low sink seems to be for a child. There was construction outside our door (installing new flooring). Very congested front desk area with not lots of space. Bar and restaurant were nice. There was a rude female bartender at main bar. Gave her a $20 cash tip in USD for 4 drinks cause that’s all we had (just arrived!) and she said with a frown “it’s American money”. Jose at restaurant was quite friendly and nice. Food was fine and sangria refreshing. This was just a quick stopover. I’d probably not stay here again but glad to have tried it, and will find other places if ever going back.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Roxanne Guest Services pada tanggal 2 Mei 2024
Dear Douglas, Thank you for leaving us a review and offering us feedback. We are pleased to hear that you enjoyed our beautiful setting. We have 127 rooms here so a room to suit all tastes should you decide to return perhaps you might prefer a premium room or a suite. Sorry to hear that a member of the team let us down in the bar area, so pleased to hear that Jose was able to offer a true reflection of the service we usually offer. We hope that you do change your mind and come to visit us again and offer us the opportunity to fully meet all your expectations. Kind regards from Roxanne and The Wotton Team.

10/10 Sangat Bagus

Penny

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 4 malam pada bulan April 2024
Tanggapan dari Roxanne pada tanggal 17 Apr 2024
Dear Penny , Thank you for your 5 out of 5 review we are so grateful to you for sharing. Kind regards Roxanne and The Wotton House Team.

10/10 Sangat Bagus

Marta

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Really helpful staff, really comfortable room. I would only add that this venue takes lots of wedding bookings (which is because it is so beautiful) and so parking gets a bit choc a block. There's lots to do at the hotel, all of which is very easy to enjoy.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Kristina pada tanggal 14 Apr 2024
Dear Marta, Thank you for your feedback. We're delighted to hear that you found our staff helpful and enjoyed your comfortable room. We appreciate your note about parking during wedding bookings and will work on improving this aspect. We're glad you found plenty to do at the hotel and hope to welcome you back very soon. Kind regards Kristina and the Wotton House Team

10/10 Sangat Bagus

Siobhan

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Wonderful stay for a beautiful wedding which was perfectly co-ordinated. Catering was amazing and all staff were lovely. Will definitely make the drive from Scotland again :)
Menginap 2 malam pada bulan April 2024
Tanggapan dari Kristina pada tanggal 14 Apr 2024
Dear Siobhan, Thank you for your great review. We're thrilled to hear that you had a wonderful stay with us and enjoyed the beautifully wedding. It's fantastic to know that you found the catering amazing and our staff lovely. We would be honored to welcome you back again from Scotland for another visit. Kind regards Kristina and the Wotton House Team

10/10 Sangat Bagus

Toni

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Absolutely stunning place to stay. We had a family room on the 1st floor, and it was extremely quiet. The surrounding grounds are lovely. The hotel itself i thought was very grand. It was my birthday and the staff had put chocolates and a voucher for free ice cream and prosecco in the room, which was a lovely touch. Breakfast was delicious and good quality. Bed was very comfy and we enjoyed our stay.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Kristina pada tanggal 14 Apr 2024
Dear Toni, Thank you for sharing your experience with us. We're delighted to hear that you found our hotel stunning and enjoyed your quiet family room. It was our pleasure to help make your birthday celebration's special. We're glad you enjoyed the delicious breakfast and comfy bed. We hope to welcoming you back for another memorable stay soon. Kind regards Kristina and the Wotton House Team

4/10 Buruk

Nicholas

Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Roxanne pada tanggal 17 Apr 2024
Dear Nicholas, Sorry to see that on this occasion your expectations were not met. Kind regards Roxanne and The Wotton Team.

10/10 Sangat Bagus

Donald

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
the staff at wotton house were very helpful and friendly, my stay was memorable for that reason, i could not have wished for anything better.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Kristina pada tanggal 1 Apr 2024
Dear Donald,Thank you so much for your wonderful review! We're thrilled to hear that our staff made your stay memorable and that you found them helpful and friendly. We look forward to welcoming you back for another fantastic stay in the future. Kind regards Kristina and the Wotton House Team

10/10 Sangat Bagus

Helen

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This hotel was excellent. It is a beautiful building and well cared for. The staff were excellent, very polite and helpful. I would recommend this hotel.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Roxanne pada tanggal 30 Mar 2024
Dear Helen, Thank you so much for taking the time to leave us this review we are so pleased that you found our staff excellent and delighted that you would recommend our hotel that really means a lot to us. Kind regards Roxanne and The Wotton Team.

10/10 Sangat Bagus

David

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A very enjoyable stay, thank you. Beautiful Hotel
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Roxanne pada tanggal 24 Mar 2024
Dear David, Thank you so much for the review. Please come and visit us again soon. Kind regards Roxanne and The Wotton Team

10/10 Sangat Bagus

Ruth

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely friendly staff, Excellent accommodation, facilities and cleanliness. Perhaps a couple more vegetarian options on the menu for people like me who stay 2 days or more.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Roxanne pada tanggal 24 Mar 2024
Dear Ruth, We are delighted to receive this 5/5 review. I will pass your comments regarding vegetarian options onto our chef Damian for review. Kind regards Roxanne and The Wotton House Team.

8/10 Bagus

ANTHONY

Disukai: Staf & layanan
Tidak Disukai: Kebersihan
-
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Roxanne pada tanggal 24 Mar 2024
Dear Anthony, We appreciate the review and hope to welcome you back to Wotton soon kind regards Roxanne and The Wotton Team.

8/10 Bagus

ANTHONY

Disukai: Staf & layanan
Tidak Disukai: Kebersihan
-
Tanggapan dari Roxanne pada tanggal 24 Mar 2024
Dear Anthony, Thank you for taking the time to leave us a review. We look forward to welcoming you back soon. Kind regards Roxanne and the Wotton House Team.

10/10 Sangat Bagus

Kelly

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Roxanne pada tanggal 24 Mar 2024
Dear Kelly, Thank you for this fabulous review. We look forward to your return to Wotton. Kind regards Roxanne and The Wotton House Team.

6/10 Cukup Baik

Lisa

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Alright stay, wouldn’t return.
Had a nice stay here,paid low season rates wouldn’t want to pay peak season rates. The inside of the hotel needs painting, lots of scuff marks and peeled paint on banisters. Breakfast was lovely, lots of choice. Dinner in restaurant was ok. Had fish and chips, you could tell the chips were frozen and were undercooked.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Guido pada tanggal 6 Feb 2024
Dear Lisa, Thank you for taking the time to share your feedback.I am glad you enjoyed our breakfast. we do take pride of the variety of food we offer in the morning. I do apologies if the dinner experience did not match your expectation, this will be discussed with the Restaurant department and the adequate measure will be put in place.I am sorry you found the property in need of some care, it is always difficult to find the right time when open 24/7, but I am pleased to inform you that we are in the process of doing some interior decorations.I hope to see you back with us soon.

10/10 Sangat Bagus

GK

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Comments
Superb hotel, great breakfast. Good service and will stay again soon
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Guido pada tanggal 5 Feb 2024
Dear GK, Thank you for you positive feedback, I am glad you had a lovely stay with us.

4/10 Buruk

Caroline

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Guido pada tanggal 5 Feb 2024
Dear Caroline, I sorry we did not meet your expectation on this occasion.Please feel free to contact us directly would you like to discuss the matter further.

8/10 Bagus

Derek

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
One night business
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Guido pada tanggal 5 Feb 2024
Dear Derek, Thank you for your feedback.

10/10 Sangat Bagus

Steve

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Guido pada tanggal 5 Feb 2024
Dear Steve, I am glad you had a lovely stay.I hope to see you back with us shortly.

10/10 Sangat Bagus

Alan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Guido pada tanggal 5 Feb 2024
Dear Alan, Thank you for your lovely feedback, I am glad you enjoyed your stay with us.

10/10 Sangat Bagus

Keith

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very convenient to visit family for Christmas. Was awful weather but the hotel was very warm and welcoming, the staff lovely and very helpful. Particularly loved to be able to go for such varied walks straight from the door. Didn't try the pool but maybe next time. Fantastic breakfast offered and gave us a good start to a long trip home to Cornwall.
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Guido pada tanggal 5 Feb 2024
Dear Keith, Thank you for your lovely feedback. I am truly glad you enjoyed the stay and in particular that the staff was helpful.I hope you will come and visit us again once back to the area.

10/10 Sangat Bagus

Rachel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Amazing
Amazing stay
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Guido pada tanggal 5 Feb 2024
Dear Rachel, I am glad you had an amazing stay.I hope to see you again shortly.

4/10 Buruk

john

Disukai: Kebersihan, kenyamanan kamar
Facilities were ok shame we barely slept due to other guests trying to get into each others rooms & passing out in the hallway
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Guido pada tanggal 5 Feb 2024
Dear John, Thank you for sharing your feedback with us.I am sorry you did not have a quiet night sleep, our desk is active 24/7 and can be contacted at any time, also our night team do regular walks around to make sure that no nuisance will affect your sleep.I am glad you enjoyed the facilities, and I hope you will come and visit us again soon.

10/10 Sangat Bagus

Ruth

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

EMMA

Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Howard

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Massimo

Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Beautiful location near the village. Had an issue on my arrival with the offer given. The day before my arrival i was offered dinner with a special discount but wasnt clear what was included. 3 different receptionists gave me 3 different versions which I found very odd. Apart from that had a great stay, very nice room & good food.
Menginap 3 malam pada bulan November 2023

4/10 Buruk

Vicki

Menginap 2 malam pada bulan November 2023
Tanggapan dari Guido pada tanggal 5 Feb 2024
Dear Vicky, I am sorry the stay was not as expected.Please feel free to contact us directly would you like to discuss the matter further.

8/10 Bagus

guy, Belvedere

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
A nice place to stay and great value.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Kristina pada tanggal 13 Feb 2024
Dear Guy,Thank you for your lovely review. We are delighted to hear that you enjoyed your stay and found our hotel a great value. We hope to welcome you back to Wotton House in the near future.Kind regardsKristina and the Wotton Team

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Nice room, avoid the restaurant
Booked the superior room which was nice with a huge bathroom and roll-topped bath. The hotel is grand and impressive (and huge) with pleasant communal areas. Check-in was easy and we had no issues with our stay. However, I wouldn't recommend the hotel restaurant, the head waiter was unfriendly and either didn't know or didn't want to answer questions about the menu. And when what I really wanted wasn't directly available, they didn't offer to cook it without the specific ingredient I couldn't eat so I had to have something else. The food was average and the service poor, especially for the price. Also the bar closes early (11pm) for a hotel and as the hotel is in the middle of nowhere there isn't exactly a choice of places to go! Breakfast was OK, the cooked stuff was fine but there wasn't a massive choice of fruit or pastries, although they did offer milk alternatives which was good.
Menginap 1 malam pada bulan November 2023

8/10 Bagus

Ian

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
wotton has its own grounds and is off the local main road.
Menginap 1 malam pada bulan November 2023

6/10 Cukup Baik

Steve

Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan November 2023
Tanggapan dari Guido pada tanggal 5 Feb 2024
Dear Steve, Thank you for your feedback.

8/10 Bagus

Iajaz

Menginap 1 malam pada bulan November 2023

8/10 Bagus

Lana

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Great start but very dated interiors
The service was amazing, all staff very friendly. However the only downside was the hotel was very dated, our room didn’t look at all like the pictures on the website. The grounds/ outside of the hotel are absolutely fantastic so if the interior was updated I think this hotel would be truly amazing!
Menginap 1 malam pada bulan November 2023

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
A Good Stay
Had a lovely stay at the hotel, very clean, grounds and hotel lovely. Room was tastefully decorated and spacious. Spa small side, jacuzzi not working, but ok for quick swim and chill. Only fault would be Breakfast was bit chaotic, run out of certain items and had to hang around waiting for items to be replenished. We would return, overall a lovely hotel.
Menginap 1 malam pada bulan November 2023

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Tidak Disukai: Staf & layanan
Nice inexpensive hotel, poor/absent staff
The property is lovely, the premium room was worth the extra, the amenities were nice (but frustratingly short windows to access pool/gym/sauna). The English breakfast was fine, not too many healthy options. The inexperienced check out receptionist and often rude staff, however, tarnished the experience—culminating in a harried argument when the receptionist tried to make me double pay for the stay, and couldn’t be convinced otherwise/didn’t understand that I had already paid (even when shown proof)—and she insinuated that I was stupid. When I said we were trying to leave to catch a flight, they didn’t seem to care about the time sensitive nature, and it took ages for another staff member to appear (which was a theme—for a huge property I never saw more than one or two people anywhere).
Menginap 2 malam pada bulan November 2023

10/10 Sangat Bagus

Martyn

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent country house hotel
Beautiful 17c country house hotel. Excellent friendly and helpful staff. Lots of comfortable lounge areas and our bedroom in original building was good. Buffet breakfast was extensive mix of cooked and continental. Nice swimming pool in basement. Attractive and extensive garden
Menginap 2 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Emily Alice

Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

Katherine

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Comfortable stay
Had a lovely stay, nice breakfast and very nice front desk staff.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Guest service pada tanggal 25 Okt 2023
Dear Katherine,Thank you for taking your time to write your review. We are very pleased you enjoyed your stay with us. We hope to see you in the future.Kind regards,Olga

10/10 Sangat Bagus

Stuart

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
My wife and I recently stayed at Wotton House and while it’s listed on Expedia as a 3 star hotel what makes it a 5 star hotel is the staff. It’s been a while since we stayed somewhere where everyone was so friendly, helpful and professional. From the staff who answer the phone, to the staff at Reception, the staff in the restaurant and bar and the ladies who clean the rooms - they were all first class. It felt like a family run business they were that good. Yes some areas could do with a bit of a refresh but given the industry has taken a huge hit from the pandemic these can be overlooked. We had a mix up with the rooms when we arrived but Andrew sorted that out within minutes. The room was quiet even though there was a sizeable conference taking place at the same time, the breakfasts were great and my wife said the vegan sandwich was worth the visit alone. They’d stopped offering afternoon tea as we were staying in October but staff did offer to speak to the kitchen to see if something could be arranged but we left it. It was a nice surprise to find hot chocolate packets in the room refreshment offering. The bathroom facilities were good with both a rainfall and hand held shower. The location was perfect as we went so I could enjoy some good cycling climbs. We didn’t try out the pool or other club facilities but the grounds were lovely and we sat outside. We were lucky with the weather as we stayed during the last heatwave in October. We’re looking forward to our next visit.
Menginap 3 malam pada bulan Oktober 2023

10/10 Sangat Bagus

James

Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Guest service pada tanggal 17 Okt 2023
Dear James,Thank you for taking your time to write your feedback. We are so pleased you enjoyed your visit. We hope to see you in the future.Kind regards,Olga

6/10 Cukup Baik

Nicola

Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
If looks were everything
From the look of the building and grounds expectations were very high. However, it's just another hangover from the DeVere hotel style. generally it was yesterday, however, they do need to prioritise massively improving the quality of food, menu choices, chef skills and the training and motivation of their restaurant staff. The grounds are fantastic, the old buildings magnificent, the stay could have been so much better.
Menginap 3 malam pada bulan September 2023
Tanggapan dari Guest service pada tanggal 17 Okt 2023
Dear Nicola,Thank you for your valuable feedback. We are for what you experienced regarding your reservation. I will pass on your comments to our food and beverage team for further improvements. We are pleased you like the building and surroundings.Kind regards,Olga

10/10 Sangat Bagus

Karan

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
A gem of place... must visit if in/around London!
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Guest service pada tanggal 17 Okt 2023
Dear Karan,Thank you for taking your time to write your feedback. We are so pleased you enjoyed your stay at Wotton House Hotel. We hope to see you again in the future.Kind regards,Olga

8/10 Bagus

Grace

Disukai: Kebersihan, kondisi & fasilitas properti
Nice place, good ambience and facilities e.g pool, trees, and gym. I think they are struggling to manage hotel weddings with catering to guest. Poor communication from staff about implications of restaurant bekng fully booked due to weddings upon arrival. Check out had a long cue due to manual check outs. They need to review check out process to save guests waiting around.
Menginap 2 malam pada bulan September 2023

8/10 Bagus

Grace

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The hotel is very clean and tidy
Menginap 1 malam pada bulan September 2023
Tanggapan dari Guest service pada tanggal 17 Okt 2023
Dear Grace,Thank you for taking your time to write your feedback. We are so pleased you enjoyed your stay with us.Kind regards,Olga

8/10 Bagus

Donna

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan September 2023
Tanggapan dari Front Desk pada tanggal 27 Sep 2023
Dear guest,Thank you for your feedback of Wotton House Hotel, I am pleased to see you had an enjoyable stay with us.We look forward to welcoming you back again soon.Kind regards,Front Desk

8/10 Bagus

Claus Christian

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023
Tanggapan dari Front Desk pada tanggal 27 Sep 2023
Dear guest,Thank you for your feedback of Wotton House Hotel, I am pleased to see you had an enjoyable stay with us.We look forward to welcoming you back again soon.Kind regards,Front Desk

10/10 Sangat Bagus

Rachel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Our stay
Really lovely stay , only gripe was the rooms were so hot even with a fan and a bit unfortunate we were woken 2 twice with the fire alarms !!
Menginap 1 malam pada bulan September 2023
Tanggapan dari Guest service pada tanggal 26 Sep 2023
Thank you for taking the time to write your feedback from staying at Wotton House Hotel. We are so pleased you enjoyed your stay with us. We apologize about the fire alarm, unfortunately it's health and safety.Kind regards,Olga Guest service

4/10 Buruk

S

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan
Disappoitning
The management are probably the underlying reason for such a lovely location being so poor at service. The duty manager was slow at sorting a 10pm fire alarm. These things happen but there is no excuse for it 'burping' twice afterwards. The bathroom had evidence of the previous occupants which is never acceptable, and the selection at breakfast was paltry for those who prefer not have to have a full breakfast. Overall very disappointing when it should nave been excellent. Maybe that is why the alternates were fully booked.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Guest service pada tanggal 26 Sep 2023
Dear Value guest,Thank you for taking the time to write your feedback from staying at Wotton House Hotel. We are sorry for not meeting your expectations during your stay. We appreciate the comments and will use these to make further improvements to our service in the future.Kind regards,Olga