Penginapan di Dunbartonshire Timur

"I reserved two rooms, one for my family and another for my elderly mother. Unfortunately, the air conditioning in my mother's room was not functioning properly and failed to produce cool air. While the staff was accommodating on the second night and worked to address the issue, my mother had to spend the first night in an uncomfortably hot room. During that time, staff repeatedly suggested opening the window rather than resolving the air conditioning problem. Additionally, we accidentally left...

"While the beds were clean, that was about the only positive aspect of our stay. The property itself is in disrepair and poorly maintained. In our room, there was a strip of metal drywall edging literally ripped off and left dangling from the wall, and the walls themselves were stained, grimy, and heavily scuffed. To make matters worse, our room was directly above the main entrance, making it loud and disruptive throughout the night. I would absolutely not stay at Queen of the Loch again and...

"Even though the beds were clean, the rest of the room was not. There was something sticky that had dripped down the wall, it was completely black around the light switches from it never being wiped down, there was black mould in the caulking around the tub and they had clearly not wiped down the sink thoroughly because I found the seal to a toothpaste tube behind the faucet. I send a message via the app and go no reply. When I gave feedback upon checking out, I was interrupted and given an...

"An absolutely wonderful stay. The most beautiful place, great location and the best customer service from every member of staff. Can not wait to return one day."

"Just what we needed for a weekend. Clean comfortable room. No sittng / lounge area as it is a pub! A bit noisy Saturday night, but we had been warned and ear plugs were provided. If you are happy with basic rather than luxurious this is a good place to stay.Friendly helpful staff, and we enjoyed the Sunday quiz!. A good breakfast too."

"We were assigned an inappropriate room. The room that replaced it was difficult to get into as the electronic mechanism did not work. Breakfast eggs were salty, undercooked and continental breakfast was minimal."

"The hotel is ready for a cosmetic overhaul and consequently looks a little tired’’ That said the food was very good but service from all members of staff was fantastc. They were all extremely polite considerate and extremely friendly "