Search Hotels Near Eastman Theatre, Rochester

"This hotel was horrible. The toilet did not work when we got there. No one came to clean the room. Chairs in the room was broken. This is supposed to be a non smoking hotel yet the floor I was on seem that every room was smoking weed. The front desk was supposed to bring us fresh towels and never showed up. Just a really bad stay for us."

"We had to move rooms because there were ants crawling everywhere, getting on our feet and the bed! There were also two long hairs on the face towels. At breakfast time, there was never any plates or bowls out for us to actually put the food on, the eggs we ordered were never brought to us. The pool was cold, the bedding was old."

"Bathroom floor needed cleaning. And bed was horribly uncomfortable.. was given a handicap room.. and bed seemed to be to accommodate that. Lower on one side and horribly uncomfortable.. staff did offer to change room but wasn’t able as affair we were there for would have been missed.. Why put someone in a room like that if you had other rooms to begin with.. have stayed here before but will not again.. For the price room should be clean too"

"Beautiful hotel, loved the decor. They had a nice continental breakfast. Clean rooms, ample free parking. Would highly recommend!"

"Staff great. Room lovely and spacious. Overall good. Couch a little hard/uncomfortable. Hard to keep water in shower and off floor of bathroom but when we asked for extra towels they brought plenty. I’d go back."

"This property has an ongoing issue with its front desk staff. I’ve been staying here for a few years and every time I checkin there are multiple issue from being told to wait as the individual acts busy addressing other issues to just downright rude behavior. After this last mess where I waited 15 minutes then told to visit the other clerk who ignored me initially, I will not be choosing this property again."

"Staff were courteous and helpful across the board. Our room was clean, beds were comfortable. Would definitely return"

"Most definitely enjoy every stay quite relaxing home away from home"