Search Hotels in Fireside at Norterra, Phoenix

"The property is undergoing renovations which will be very nice. Our room was a renovated room but was not cleaned or restocked (empty showers products and no linens for the pull out bed) the way we have experienced during previous stays. The previous guests left clothes in the drawers that were not cleaned out. While we still had a great time at the water park many of the lounge chairs were removed and or broken. The water stations were also not refilled."

"Great location as well as fantastic staff! Everything is great including the beautiful grounds. We had a wonderful stay"

"The hotel was awesome, pool and staff great. Restaurant was a bit weird.. ZUZU we walked out twice after being seated and waiting for service at around the 10 minute mark. Everything else and staff were great. Rooms awesome. "

"Clean and pleasant"

"Front staff were amazing and so friendly and helpful. Exceptional customer service, especially from the two throughout weekdays. "

"Mario was awesome. He is very friendly He was very helpful and went out of his way to make sure we had everything we needed "

"The different pools on the property were great b/c this avoided crowds. This is definitely a property that takes in sports traveling families/large families. We went the week of spring break. The hotel staff were polite. The property is large to walk around. The pool side food and beverages were pricey and even though we ordered through the QR code system we only got our drinks and didn't get our food so I had to ask for a manager to get reimbursed. Our reservations included breakfast and it was buffet or menu. The breakfast is good and assorted for a one to two night stayer. However, they do not change the menu other than the item of"waffle/pancakes/french toast". The replenishing and omelete station were very slow. The waiters and waitresses however were gracious and attentive. The last thing to share is the room, it is a standard room, the maintenance of the balcony does not look like its consistently power washed, the housekeeping was dissatifactory. The room we received was not clean b/c there were pieces of candy on the edges of the wall in the front lounge area. Whoever "refreshed" the first day, all the kuddos to this person b/c they did more than the bid minimum. The other days not so much. Would I return, only for the convenience of the family atmosphere and the different pool options. "

"I appreciated the staff’s professionalism and friendliness. The restaurants food was 10/10. I used the loaner bike to site see in the neighborhood. The pool was nice, I would have loved a music playlist for amusement. The room had a nice layout. I noticed a build up of crumbs in the crevices of the ottoman at the foot of the bed, debris and fine strands of hair on the headboard. The side rugs desperately needed a shampoo. The bathroom tiles needed a deep clean. I loved the layout of the bathroom especially the bench like seat in the shower, however the exhaust fan in the bathroom was broken so the moisture seeped in the rooms space. Overall the room needed a good sanitizing cleaning, w bleach and disinfectant. I’d stay again but I’d request a deeply cleaned room. "

"Yes"