Search Hotels Near Galaxy Tag, Williamsburg

"Horrible experience staying at this so called resort. Customer service is rude at the front desk and unprofessional. Housekeeping shows up at your room and walks in without even knocking. Management is a joke (was told more than once there was no manager available to talk to when I had issues), the room/apartment was absolutely filthy (spiders everywhere, hair in the showers, Jacuzzi tub was so dirty that even rubbing alcohol couldn't clean it, cob webs everywhere and the property expects you to take out the trash without providing an adequate amount of trash bags. It was one of the worst hotels/resorts I have ever stayed at. I am disabled and explained to the customer service that I needed assistance and they laughed at me over the phone and told me it wasn't their problem. "

"The rooms were very clean and accommodating and we appreciated the very good breakfast with lots of options to choose from. The staff was also very friendly and focused on providing a positive experience for everyone. "

"It was a last minute reservation but everything was as expected. Had stayed there before and knew it was a great choice "

"I absolutely loved it! The room was clean and spacious and had everything we needed"

"Did not check out activities. There was no laundry service, but there was a washer and dryer available. "

"Staff"

"We had a wonderful time! No complaints!"

"Got to town at 12 am. Got checked in to a room that had very strong odor of bug spray. "

"I would not consider a "very good rating" to be an accurate rating for this property. The breakfast barely qualified as breakfast and the staff were not prepared to handle the large soccer team that they had at the property with only one staff person available on a Saturday night. I blame this on poor management."