Search Hotels Near Gotenyama Trust Tower, Tokyo

"Front desk staff was lack luster. We were about an hour early for the 3pm check in and they were text book about the 3pm rule. We mentioned that on occasion, if the room was ready, we were allowed to check in. Another staff chimed in about signing up for a basic member application using a QR code for early check in. Good grief, we’ve been traveling, tired and that’s the least thing I felt like doing. After waiting and watching the staff figure things out, like magic, they allowed us to check in. In the past, the front desk staff were very kind and sincere but recently attitudes have changed. Although other staff greeting guests and staff in the Hanamiyabi lounge are very gracious."

"Our room was small and had no place to store luggages but the room had everything we needed. The location is closed to two train stations and across from the new shopping area Tanakawa Gateway, so it was very convenient. We were able to take a direct train from Senkagugi Station to Narita Airport. The area around the hotel is less crowded than other touristy areas. All staffs were very polite and helpful which made me feel very welcoming. I would stay in this APA Hotel location again next time I visit Tokyo. "

"Everything was amazing we had great time , staff was friendly and helpful, the room a little bit small and the AC was not cold."

"love how the laundry machine was in our room! so useful. the only thing for my husband and i was when we lifted up the blanket and there was a bit of dried blood on the corner of it. not ours - we went to let the front desk know and they went to fix immediately."

"The view from the 15th floor reception area was amazing!!!"

"Light breakfast is good to start your day early since it starts at 6:30 am."

"Breakfast menu needs improvement, however, everything else was good."

"Nice people, good views, close to shopping and subway stations. "

"The location is very good. 7 minutes walk from the shinagawa train station. The staff is friendly and helpful. The room is clean, the breakfast is good. It has a self serviced laundromat."