Search Hotels Near Hawthorn Aquatic and Leisure Centre, Melbourne

"This property is located in the heart of the city - loved it"

"Checkin was an issue..reception staff advised we were too early for checkin,, then told us we would have to wait or come back after 3pm however when we were waiting numerous others were checked in and rooms given...we had explained we had travelled over 300kms and just wanted to rest...they wouldnnt allocate us another room that was cleaned and eventually they advise we could pay extra to have the room cleaned early. When we approached the reception staff at 2.30 after seeing numerous others check in we were advise that "oh your room has just become available" oddly just at the time we queried...and ..."we were just about to message you"...really disappointing as we have stayed here many times and travelled at the same time and never had a problem. Very disappointed with the lack of service, compassion and honesty. Also many of the room amenties have been downgrade...no foxtel, only two coffee and tea sachets, no visitor information in room, cracked tiles and loose toilet seat, no soap only liquid soap, and then theres the first world ones...they removed the pillow choice menu and the pancake maker, the coffee machine wasnt working and we couldnt get poached eggs how we liked it for breakfast...View Hotel and Accor really need to restore this beautiful hotel to its past...just look after your customers and they will look after you and come back.... Ps...i wrote to them and they didnt even reply...."

"Fantastic as always!"

"Very clean and comfortable stay great customer service. "

"Parking was easy"

"Great hotel"

"Parking was easy, staff very friendly and helpful. Room clean and bed comfortable. "

"This is the 2nd time we have stayed there; the 1st time was much better. Quite disappointed; we stayed for 2 nights and basically had no TV as it did not work. We were told on the 1st night they would have a look at it first thing in the morning when reception was open, but we had to contact them ourselves to remind them, as no one made the effort to come and look at it, only to be told on the phone that they had no replacement and there were no other rooms available to move us. So basically, spent a whole weekend with no TV. We also discovered on the 1st night that we only had 1/4 roll of toilet paper, which was ridiculous. So we made another call to them, requesting them to bring us more, which they did in their own good time (Lucky we didn't have the runs). We asked for a couple, but only got one. The coffee table and desk table tops were quite dirty. The freezer compartment in the bar fridge was broken and unusable, basically hanging by a wire thread. The kitchenette was useless as it was not equipped for use, no sponge, etc. And the minute you walked into the building, it had that musky wet smell! They didn't seem very apologetic, especially since they had no TV and couldn't even offer a discount/voucher for the inconvenience. I had to prompt/suggest some kind of compensation, but all they could offer was a late checkout. Seriously, why would anyone want to spend an extra 2 hours there? To look at the walls?? What a joke"

"The bed was exceptionally large and occupied a disproportionate amount of the available carpeted space. For future stays, we recommend limiting the room furnishings to a single armchair of the “king of the castle” variety. Additionally, the provision of charging facilities for all device types is essential, as we will require adequate means to recharge both our equipment and our cognitive capacity. Please ensure that the slippers are reinstated in the room; I currently have them placed in my bag. Mission accomplished."