Search Hotels Near Henderson Castle, Kalamazoo

"It is called the hospitality business for a reason. During my stay I witnessed both the front desk staff and the breakfast room staff treating guests with disrespect. In the breakfast room a young boy spilled his cup of orange juice. As his mom tried to clean up the orange juice, it was clear that a few napkins were not going to be enough. She politely asked the breakfast bar attendant if there was a mop. The attendant said No, and added that there was just one mop for the entire hotel and that she could not use it. The mom and another hotel guest ended up cleaning the floor with napkins. The mother was black. The breakfast bar attendant was white. At check in another guest was told three times by the staff that if she damaged the room she would be liable for damages. She did not look like someone who would damage a room. I would say this hotel is lacking in basic hospitality."

"Parking was very easy! Super clean property. Great staff! "

"Great hotel - good location. Breakfast very average."

"No warm or hot water in shower or kitchen sink told front desk they did nothing for me didn’t move me rooms didn’t offer refund they wouldn’t even answer me "

"Parking was good and the pool was closed due to it being out of season "

"The hotel was clean and great, nothing to note about any of that aspect. However, I paid for this hotel through hotels app in February. Show up, send my husband in to check in and he comes out with an 800 charge on his account. We park and I go in to sort it and they really never give me an answer but they refund after I show them my reciept of payment etc, and said they had us staying until Monday which wasnt the case, my account did not reflect that, and the 800 still didnt add up even if we were staying that long. Regardless they fixed it. The next morning we check out and my husbands card is AGAIN charged 217 dollars, I go back in and they said the original card had declined which was my amex, so that didnt check out and they said I had to contact hotels.com. I went outside, called and they were able to refund again because my card had been charged, in February when I paid... so moral of the story the hotel was clean and fine but they would not stop trying to make us pay for the room again. "

"Nice room for a reasonable price"

"Lost my intial reservation,asked for a plastic fork and said the supply truck doesn't arrive until the next day ( after my stay ended). front desk rude!"

"When I arrived the room I was provided was not clean and had to get a new room. "