Search Hotels Near John Heinz Refuge Trailhead, Philadelphia

"Breakfast is not free and served starting at 10 am, which is not good"

"The location was great. It felt safe. Parking was free. The rooms felt and looked dirty. The general appearance outside was better than inside, where the carpet and wall looked like they needed to be cleaned."

"Elevator was a bit dirty. Room clean and bed was comfortable. Hostess of bar/restaurant went out of her way to find me the last diet coke they had. Airport only had pepsi products and I really needed my diet coke!"

"Clean room; however, room service was non-existent. I called several times to place an order, no answer at each attempt (5). I had a migraine and did not feel well. I just wanted to eat and take my medication and try to get some sleep before flying out early the next morning. Despite my best efforts and talking to the front desk three times over a span of 5/6 hours. I drifted off then woke up twice. Room service took approximately 6 hours after my initial attempt. I had to get aggressive for someone to walk over from the front desk to the Restaraunt for someone to answer the phone and take my order. When I inquired if they offered sweet potato fries, the gentleman said "I don't know, they just told me to answer the phone and fill in", very rudely I might add. I choose certain hotel chains for the amenities such as room service. I was made to feel as if I was bothering them despite room service being offered as an amenity. Needless to say I will not be staying at this particular hotel again. I waited 3 hours after I was told they would call and take my order. When I called back to the front desk after hour 5, I was made to feel that I should just get up and go get the food, horrible customer service. I've never complained on a hotel and I travel for work and personal business at least 10/15 times a year to include international travel. Never in my life...deplorable. I am such a patient forgiving person, but this hotel, awful staff."

"I felt the breakfast was a little overcooked 😕! But, it was Ok!!!"

"Checked in and it was my fault for booking until Saturday not Sunday. But when I got back to my room they had thrown all my stuff out in a trash bag and left it outside the door of my hotel. They also took some of my items. Room had just a bed and a non smart tv. Not really worth what I paid. Not even at least a microwave. Anyways I should not have had things missing even if I got checked out too early. The last hotel I left something at kept my stuff for a certain amount of time before they allowed their workers to keep my items"

"Property is too old. Water heater or flush was too loud and making noise so that you can hear in the room.Room condition was far from ideal. No refrigerator or microwave. Carpet was dirty. "

"the room was clusty and dirty. at lot of renovation happening at the hotel. very noisy"

"The rooms clean, good selection for breakfast, staff are friendly. It was good stay "