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Ulasan untuk Wyndham Garden Kuta Beach, Bali

4 out of 5
Wyndham Garden Kuta Beach, Bali
JL Pantai Kuta No 99X, Kuta, Bali

Ulasan

7,4

Bagus

Penilaian 10 - Sangat Bagus. 64 dari 322 ulasan" "
Penilaian 8 - Bagus. 130 dari 322 ulasan" "
Penilaian 6 - Cukup Baik. 80 dari 322 ulasan" "
Penilaian 4 - Buruk. 32 dari 322 ulasan" "
Penilaian 2 - Sangat Buruk. 16 dari 322 ulasan" "

7,4/10

Kebersihan

8,0/10

Staf & layanan

6,8/10

Fasilitas

7,0/10

Kondisi & fasilitas properti

7,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Kristian

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Manager pada tanggal 9 Okt 2023
Dear Kristian,Thank you for your feedback. Your review is very important to us for our service and facility improvement.

4/10 Buruk

Nova Teguh

Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Penilaian
Pelayan nya yang cewek jutek banget, lebih ramah security nya malah dari pada receptionis
Menginap 2 malam pada bulan Februari 2019
Tanggapan dari Management pada tanggal 8 Mar 2019
Dear Nova Teguh, Terima kasih telah menulis ulasan tentang pengalaman selama menginap di hotel kami. Semua saran maupun kritik yang bapak/ibu sampaikan akan kami tindaklanjuti ke management dan seluruh karyawan hotel. Kritik dan saran dari bapak/ibu sangat berguna bagi kami sebagai acuan untuk memperbaiki dan meningkatkan kualitas pelayanan maupun fasilitas hotel kami. Besar harapan kami jika bapak dan ibu bersedia menginap kembali sehingga kami dapat memberikan pelayanan terbaik sebagai permintaan maaf dan terima kasih kami.

6/10 Cukup Baik

Tan

Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Good location but need improvement
Lokasinya bagus Pelayanan okay Kondisi kamar mandi jelek (wastafel goyang2 & air panas lama angetnya)
Menginap 1 malam pada bulan Oktober 2018
Tanggapan dari Management pada tanggal 29 Okt 2018
Dear Tan, Kami berterimakasih atas ulasan yang bapak/Ibu berikan selama menginap di hotel kami. Pesan ini akan disampaikan ke bagian operasional terkait dan seluruh karyawan hotel kami. Adapun saran maupun kritik yang disampaikan akan menjadi pedoman untuk kami dalam menyediakan pelayanan dan pemeliharaan fasilitas untuk keyamanan tamu kedepannya. Besar harapan kami jika bapak/Ibu mempercayakan hotel kami kembali untuk liburan selanjutnya. Kami akan menyediakan pelayanan terbaik jika memang bapak/ibu berkenan menginap kembali.

8/10 Bagus

ngurah, Denpasar

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel yang bagus
Hotel yg bagus di lokasi yang strategis

8/10 Bagus

ajeng dhios yayung perma

Disukai: Kebersihan, staf & layanan, kenyamanan kamar

6/10 Cukup Baik

Lickky, Jakarta

Disukai: Kebersihan, staf & layanan
Kmar Mengecewakan Pelayanan dan Lokasi Fantastis
Lokasi Hotel sangat fantastic, startegis, tetapi sayang tidak diikuti standar villa yg baik, saat saya check in bathtub villa krannya tidak bisa dimatikan, kemudian di upgrade, pelayanan sangat memuaskan kami, hanya sayang kondisi ruangan kurang dingin, sehingga tidak begitu nyaman untuk beristirahat, kebersihan juga agak kurang, klo saja kamar bisa lebih baik lagi, ... maka hotel ini Sempurna

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
perfecto
hotel dipesan atas nama kantor karena untuk perjalanan dinas rekan-rekan kerja saya. tapi informasi dari rekan-rekan kerja overall bagus dari hotel ini.

10/10 Sangat Bagus

Rudy

Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Hotel baru tetapi masih butuh perbaikan
secara umum hotel ini sangat bagus dan strategis karena menghadap ke pantai kuta. hanya saja karena hotel ini masih baru dan beberapa masih dalam tahap pembangunan sehingga masih didapati debu yang bertebaran di sekeliling kamar.

10/10 Sangat Bagus

George

Will stay again when in Kuta. Beach across the street, entertainment, small market next store, restaurants/bars everywhere, great view from the room and best of all…..the staff. Friendly and attentive.
Menginap 7 malam pada bulan Januari 2024
Tanggapan dari Manager pada tanggal 19 Mar 2024
Dear George, Thank you for your feedback, we are happy to hear that you have good experience and pleasant stay at our hotel. We are please to welcome you again for your future trip.

6/10 Cukup Baik

Rakhmad

Bepergian dalam rombongan
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Plus: location, staf hospitality Minus: poor building finishing condition, a bit on the expensive side for that standard. My shower handle was broken on my first day but the staff fixed it. Towel hanger very far from shower, making us walking across the sink with dripping water. There are only body towels provided, no hand/2nd towels available.
Menginap 5 malam pada bulan November 2023
Tanggapan dari Manager pada tanggal 23 Nov 2023
Dear Rakhmad, Thank you for your review. Your feedback is very important to us for our service and facility improvement. We notice all concern that you experience during your stay and this is already well inform to our related team for further action in order to ensure all service and facility delivered in order. We will do our best and make sure our guest have a pleasant experience in future.

8/10 Bagus

Hirotaka

Disukai: Staf & layanan
Menginap 5 malam pada bulan Oktober 2023
Tanggapan dari Manager pada tanggal 23 Okt 2023
Dear Hirotaka, Thank you for your feedback. Your review is very important to us for our quality service and facility improvement.

8/10 Bagus

Hirotaka

Bepergian dalam rombongan
Disukai: Staf & layanan
スタッフの対応が大変よく、友人が部屋に忘れ物をしてしまったのですが、翌日にホテルに連絡をした所、確認後フロントに保管して居てくれました。海外のホテルでは、往々にして紛失する事が多いが、友人も大変感謝しておりました
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Manager pada tanggal 23 Okt 2023
Dear Hirotaka, Thank you for your feedback. We are very great full to hear that you have a good experience during your stay at our hotel. Your review is very important to us for quality of our service and facility improvement. We will be more that welcome if you would like to return to our hotel on your next holiday.

6/10 Cukup Baik

Shigeki

Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Manager pada tanggal 9 Okt 2023
Dear Shigeki, Thank you for your feedback. Your review is very important to us for our service and facility improvement.

10/10 Sangat Bagus

Kazuki

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
立地、宿泊価格、スタッフ全て満足でした。 また、泊まりたいです。
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Manager pada tanggal 9 Okt 2023
Dear Kazuki,Thank you for your feedback. We are happy to hear that you are having a good experience during your stay at our hotel. We will be pleased to welcome you again for your future holiday in Kuta - Bali.

8/10 Bagus

Roberto

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Locatie goed, tegenover strand
Menginap 4 malam pada bulan September 2023
Tanggapan dari Manager pada tanggal 19 Sep 2023
Dear Roberto,Thank you for your feedback, your review is important for our facility and service improvement. we look forward if you would like to return at our hotel and we will be pleased to serve you better.

6/10 Cukup Baik

Martin

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
Its was ok for the price but the sink didn't work and looks like for quite awhile had to use tap in shower to wash hands and didn't even attempt a shave.
Menginap 1 malam pada bulan Agustus 2023
Tanggapan dari Manager pada tanggal 3 Sep 2023
Dear Martin, Thank you for your feedback. We express our apology for unpleasant experience that you have during your stay at our hotel. We will ensure the facility concerned will be on priority to be fixed in order to maintain our service quality.

6/10 Cukup Baik

Chaninart

Bepergian bersama teman
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The property is very old. You need urgently maintenance. No lighting along the balcony to our room. It's completely scary and unsecured. But more scarier is the room. The wooden floor got peeled off, the toilet area are full of mold. Staff seem doesn't know the simply information about Kuta.
Menginap 2 malam pada bulan Agustus 2023
Tanggapan dari Manager pada tanggal 21 Agu 2023
Dear Chaninart,Thank you for your feedback. We do apologize for any inconvenient that you an family experience during your stay. We will ensure our team to take serious action for cleaning and maintenance our hotel facility. our reception is ready 24 hour if you need any information and assistance needed to ensure our guest have pleasant experience.

4/10 Buruk

Gloria C

Menginap 2 malam pada bulan Juli 2023
Tanggapan dari Manager pada tanggal 21 Agu 2023
Dear Gloria C,Thank you for your rating, your review is important to us for our service improvement. We will inform all hotel team to deliver best service to ensure our guest have a pleasant stay.

10/10 Sangat Bagus

MARY

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent!
Had a great stay. Hotel room was veryclean, serviced everyday and staff were wonderful..
Menginap 8 malam pada bulan Mei 2023

10/10 Sangat Bagus

Eugelien

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Location & nice staffs
Menginap 3 malam pada bulan Mei 2023

10/10 Sangat Bagus

MARY

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
AAA service
Great location, across from the beach. customer service is great. Staff are very friendly. Room was spot on.
Menginap 2 malam pada bulan Mei 2023

8/10 Bagus

yoshihito

Menginap 5 malam pada bulan Mei 2023

10/10 Sangat Bagus

Ayda

Menginap 2 malam pada bulan Maret 2023
Tanggapan dari Manager pada tanggal 21 Apr 2023
Dear AydaThank you for rating our hotel. We are happy to serve our guest to ensure their convenient.

6/10 Cukup Baik

Alex

Traveler bisnis
Disukai: Kebersihan, kenyamanan kamar
Disappointing hotel
The hotel is in a nice location and walking distance to many shops and restaurant. The front desk staff are very helpful and polite. Away from the main façade, the condition of the hotel is rather disappointing. The table in the room is broken. The safe in the room is free standing and not mounted to the wall. Wardrobe lights are blown. Chairs are moldy. The showerhead is slimy Breakfast is not worth the top-up. Food choices are very limited, and the food quality is very poor. There are about 5 waiters hiding in the corner of the restaurant that only seem to care about clearing up the tables.
Menginap 3 malam pada bulan Maret 2023
Tanggapan dari Manager pada tanggal 21 Apr 2023
Der Alex,We do apologize to hear that you encounter unpleasant stay at our hotel. We will get back to our operation team to follow up your concern to fix it, in order ensure all facility and services quality in the room as well as our restaurant improve.

8/10 Bagus

Rebecca

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
The staff were beautiful and very friendly. I felt very welcomed. The rooms are old, we had an issue with air conditioner not working and some power points. It was a great location close to everything you need.
Menginap 2 malam pada bulan Februari 2023
Tanggapan dari Manager pada tanggal 21 Apr 2023
Dear Rebecca, Thank you for your kind review and we will work out for the facility and quality improvement.

8/10 Bagus

Philip

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very friendly and efficient staff, great location by Kuta beach.
Menginap 2 malam pada bulan Februari 2023

2/10 Sangat Buruk

Traveler terverifikasi

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Huge disappointment
The hotel seems to have really struggled due to the pandemic. Over half of the rooms do not seem to be available and do not appear to be maintained, only one elevator is working, paint is peeling from the walls, electric sockets are loose, the family pool is dirty, the balcony doors loudly creak at the slightest outdoor wind, no soundproofing at all, the aircon is extremely loud, drinks in the minifridge stayed warm, and despite being called smoke free, the rooms wreek of cigarette smoke. That being said, the staff are very kind and welcoming. The breakfast is great too.
Menginap 6 malam pada bulan Februari 2023

8/10 Bagus

Doris

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas
The hotel is based in a busy area of Kuta, which is very practical. The staff was very kind. The food was good. It seems that the pandemic caused some difficulties because parts of the hotel would need some maintenance.
Menginap 6 malam pada bulan Januari 2023

8/10 Bagus

James

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
My
Menginap 3 malam pada bulan Januari 2023

6/10 Cukup Baik

DHAI

Bepergian bersama teman
Disukai: Staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Kebersihan
The staff are very nice and helpful .. i didn’t like the cleanliness of the room we had 4 cockroaches in the room i think they should use pesticides or something .. they sent someone to remove them quickly and said they will close the drain i think they should do something more about that maybe spray something to avoid them coming in the room. Other than that the place has nice pool area .. walkable distance from beachwalk mall many resturants and spas near by

6/10 Cukup Baik

Mohammad, Fitchburg

Bepergian dalam rombongan
Disukai: Staf & layanan
Sweet and helpful staff. But the property and the rooms do not looks as good as the pictures show.

8/10 Bagus

Emmanuelle

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
.
Menginap 2 malam pada bulan September 2022

10/10 Sangat Bagus

Nicola

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Older style but very clean and comfortable. Daily breakfast was excellent! The staff were the highlight of our trip
Menginap 7 malam pada bulan Agustus 2022

6/10 Cukup Baik

Kyaw Moe

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas
Hotel need to do more maintenance in cleanes
Menginap 5 malam pada bulan Agustus 2022

8/10 Bagus

Hayley Therese

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff are absolutely amazing but the hotel does need some upgrades. Beach is directly across the road with easy access. Pools are beautiful and clean. I had a great view of the beach. Great cocktails and light meals.
Menginap 14 malam pada bulan Juli 2022

2/10 Sangat Buruk

dennis

Bepergian bersama teman
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
derelict hotel, almost everything is falling apart. however, staffs are good, as per indo hospitality.
Menginap 4 malam pada bulan Juli 2022

10/10 Sangat Bagus

diana

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2020
Tanggapan dari Management pada tanggal 20 Agu 2020
Dear diana, Thank you for rating our property. Your review is important for our service and facility improvement.

10/10 Sangat Bagus

Traveler terverifikasi

Menginap 13 malam pada bulan Maret 2020
Tanggapan dari Management pada tanggal 16 Apr 2020
Dear Anonymous, Thank you for rating our hotel. Your review is very important to us for our service and facility improvement. Should you trust our hotel for your future stay, we will be pleased to welcome you at our hotel.

10/10 Sangat Bagus

Rodney

Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Menginap 14 malam pada bulan Maret 2020
Tanggapan dari Manager pada tanggal 20 Mar 2020
Dear Rodney, Thank you for rating our hotel. Your review is important to us for our service facilities improvement. We are pleased to welcome you again at our hotel in the future.

10/10 Sangat Bagus

JarettR, Alberta, Canada

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff and level of service at Wyndham Garden Kuta Beach is exceptional. The hotel is a prime Oceanside property, and the patio/bar is excellent
Menginap 8 malam pada bulan Maret 2020
Tanggapan dari Manager pada tanggal 20 Mar 2020
Dear JarettR, Thank you for your feedback. We are happy to hear that you enjoy stay with us during your holiday. Your review is most important to us to improve our service and facilities even more. We are pleased to welcome your arrival in the future at our hotel.

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Staf & layanan
Tidak Disukai: Kebersihan
Menginap 4 malam pada bulan Februari 2020
Tanggapan dari Manager pada tanggal 20 Mar 2020
Dear Anonymous, Thank you for rating our hotel. Your review is important to us for our service facilities improvement. We are pleased to welcome you again at our hotel in the future.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas
Good location Full amenities Need maintenance room
Menginap 3 malam pada bulan Februari 2020
Tanggapan dari Manager pada tanggal 20 Mar 2020
Dear Anonymous, Thank you for your feedback. Your review is important to us for our service and facility improvement. We do regular maintenance and now we are having on going expansion of new building and facilities to support our hotel. Once all finished we ensure that we will have brand new building and facilities for our guest.

8/10 Bagus

Connie, Riverside

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Overall, had a pleasant stay. The staff was so friendly and helpful! Beach is right across the street. The trees were blocking the view from our room so you can’t see the ocean. Our room was upgraded which was a great. The room is small but was adequate. It could use some upgrades and better cleaning. Some stains on couch and walls. Good stay for the price.
Menginap 2 malam pada bulan Februari 2020
Tanggapan dari Manager pada tanggal 13 Feb 2020
Dear Connie, Thank you for your feedback. Your review is important for our service and facilities improvement. We are happy to hear that you enjoy your stay at our hotel. All of you concern about cleanliness will seriously follow up and will ensure all facility in good condition for all our guest. Should you trust our hotel for your future stay, we are please to provide better service to ensure your pleasant stay.

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Disukai: Staf & layanan
Beliggenhed var alletiders. Utætte vinduer, regnede ind. Håndvask stoppet
Menginap 3 malam pada bulan Januari 2020
Tanggapan dari Management pada tanggal 4 Feb 2020
Dear Anonymous, Thank you for your feedback. Your review is important to us for service and facilities improvement. We have forward your concern to our related team to be follow up immediately.

6/10 Cukup Baik

Mansour

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 4 malam pada bulan Januari 2020
Tanggapan dari Management pada tanggal 14 Jan 2020
Dear Mansour, Thank you for rating our hotel. your review is important to us for our service and facilities improvement.

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 7 malam pada bulan Desember 2019
Tanggapan dari Management pada tanggal 8 Jan 2020
Dear Anonymous, Thank you for giving us hotel rating. Your review is important to us for our service and facilities improvement

8/10 Bagus

Philippe

Bepergian dalam rombongan
Disukai: Kebersihan
Hotel en construction, plusieurs éléments de la chambre (linges, produits douches) n’étaient pas dans la chambre après le service de nettoyage
Menginap 5 malam pada bulan Desember 2019
Tanggapan dari Management pada tanggal 8 Jan 2020
Dear Philippe, Thank you for your feedback. Your review is important to us for our service and facilities improvement. Your review is forwarded to our management and team for evaluation. We do have construction new building next to our hotel with prior notification. The new look of our hotel and new facilities will ready soon and this will step forward to us to bring better quality and service of our hotel.

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama teman, Bepergian dalam rombongan
Disukai: Kebersihan
The position of the hotel is good. The rooms are spacious and quite clean. There is a lot of building work on the extension. The staff whilst are very pleasant, their English is very limited. It takes a long time for any request to be delivered. The breakfast is very average and the staff do not refill unless asked to do so,then prepare to wait.
Menginap 6 malam pada bulan Desember 2019
Tanggapan dari Management pada tanggal 24 Des 2019
Dear Anonymous Thank you for your feed back. Your review is important to us for our service and facilities improvement. Your concern and experiences during your stay already forwarded to our operation team for evaluation. We will keep maintain our service and facilities and we do hope could welcome you again at our hotel with better service and facilities.

4/10 Buruk

Carole, Perth

Bepergian dalam rombongan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
The staff need to be trained, no-one was at the door to help with luggage, first two rooms were very noisy because of the pool filter, no shade whatsoever in the front pool, breakfast was poor, had to keep asking the staff to refill the dishes that were empty, had to ask for knives and teaspoons each morning, no-one told us there was a second pool, which was very nice but only 4 chairs, ridiculous, and we were told they had no others. the staff were very nice and pretty helpful. The room we were in was nice enough, bed comfortable, air con ok and the cleaning was good.
Menginap 6 malam pada bulan Desember 2019
Tanggapan dari Management pada tanggal 24 Des 2019
Dear Carole, Thank you for your feedback. Your review is important to us for service and facilities improvement. Your review is already forwarded to our operation team for evaluation. All of your concern and experience during your stay is seriously follow up and will do improvement to ensure all guest pleasant experience.

4/10 Buruk

Traveler terverifikasi

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
fuyez et trouvez mieux pour 3 fois moins cher
Après une journée de voyage, nous arrivons à l'hôtel vers 19h00. Nous avions une chambre côté piscine. Quelle déception: - personne nous propose de monter nos valises. Après avoir fait 4 hôtels durant le séjour avant celui-ci, c'est la première fois que personne ne nous propose d'apporter nos valises dans la chambre. - pas d'eau chaude à notre arrivée, on nous demande d'attendre... après 5h de voyage, on avait qu'une seule envie: prendre une douche chaude... - l'interstice entre l'abattant de la lunette à toilettes et le réservoir d'eau était immonde, pas nettoyé - les joints de la salle de bain étaient grossier (2 cm de largeur) et abîmés. pas top pour un 4 étoiles - des taches sur les draps... - un bruit continuel et assourdissant de ruissellement dans le mur parce qu'on était à côté de la piscine?) Après notre douche froide, on demande à changer de chambre. - pas d'excuses ni de compassion de la part de la réceptionniste - pas d'aide pour changer les valises de chambre - on nous donne une autre chambre avec Balcon ( au lieu de piscine) - pas de diffuseur anti-moustique. les hôtels précédent en avaient tous. Seulement 20000 IDR dans le minimart, mais en pleine nuit, quand on se fait piquer sous les draps... - attente pour les serviettes de plages entre 10 et 25 min à la réception! incroyable pour un hôtel en face de la plage (rue a traverser) - et la cerise sur le gâteau: moisissure à l'intérieur du pain au petit-déjeuner - vitre de 1mm d'épaisseur. on entend toute la rue
Menginap 3 malam pada bulan November 2019
Tanggapan dari Management pada tanggal 21 Nov 2019
Dear Anonymous, Thank you for your feedback. Your review is forwarded to all hotel staff and we surely take serious action to maintain our service and facility deliver and accepted by our guest. We express our apology to know that you have unpleasant experience during your stay at our hotel. We will be pleased if you give us a chance to serve you again in the future. We will have our facility in order and will deliver better service to ensure guest satisfaction.