Lobi

Ulasan untuk Best Western Plus Las Vegas West

2.5 out of 5
Best Western Plus Las Vegas West
8669 W Sahara Ave, Las Vegas, NV

Ulasan

8,4

Sangat Baik

Penilaian 10 - Sangat Bagus. 473 dari 1002 ulasan" "
Penilaian 8 - Bagus. 333 dari 1002 ulasan" "
Penilaian 6 - Cukup Baik. 86 dari 1002 ulasan" "
Penilaian 4 - Buruk. 52 dari 1002 ulasan" "
Penilaian 2 - Sangat Buruk. 58 dari 1002 ulasan" "

8,6/10

Kebersihan

8,6/10

Staf & layanan

8,0/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

8,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Cynthia

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Room was very clean, roomy, comfortable. Area around the facility was also very clean
Menginap 1 malam pada bulan April 2024
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 2 Mei 2024
Hello Cynthia, Thank you for your lovely remarks. We are delighted you enjoyed a wonderful and comfortable experience at the Best Western Plus Las Vegas West. Our team works hard to keep our property ready for guests, and we hope you will enjoy another visit with us.

10/10 Sangat Bagus

Karina

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Nice and clean
Menginap 1 malam pada bulan April 2024
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 29 Apr 2024
Karina, thank you for the excellent rating! We are glad you enjoyed your experience at the Best Western Plus Las Vegas West. Our team will be happy to know you loved the clean, comfortable space they prepared. Please allow us to host another outstanding stay for you again.

10/10 Sangat Bagus

Jose

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 30 Apr 2024
Jose, Thank you for the excellent rating. We are always glad to learn guests had an outstanding experience at the Best Western Plus Las Vegas West. We hope to see you again.

10/10 Sangat Bagus

Destiny

Bepergian bersama teman
Highly recommend this property. Especially if you want to be off strip
Menginap 1 malam pada bulan April 2024
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 27 Apr 2024
Thank you, Destiny, for your excellent review. We are delighted you recommend a peaceful experience off the Strip at the Best Western Plus Las Vegas West. Please allow us to welcome you again soon.

10/10 Sangat Bagus

Tiffany

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was very friendly. We had an issue with our sink and they had someone fix it right away. Free breakfast and coffee every morning.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 21 Apr 2024
Tiffany, We are glad we could promptly address the issue with the sink in your room. The friendly staff of the Best Western Plus Las Vegas West hopes to share our hospitality with you again.

8/10 Bagus

andrew

Bepergian bersama keluarga dan anak
Disukai: Fasilitas
Whirlpool was not working. Pictures are much nicer than actual property. Carpet had stains and wasn’t the cleanest bathroom. Easy checkin and friendly staff the area around hotel was a little iffy.
Menginap 3 malam pada bulan April 2024
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 17 Apr 2024
Andrew, We apologize for the hot tub repairs. Our maintenance staff will refresh the carpet in the room, and we are grateful you let us know about the issue. I am sorry the cleaning team was not as thorough as they could have been in your room. The crew will receive additional instruction. We hope you will return and enjoy a better experience at our hotel.

10/10 Sangat Bagus

Miao, Saratoga

Menginap 2 malam pada bulan April 2024
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 2 Mei 2024
Miao, Thank you for the excellent rating. We are thrilled you enjoyed an awesome experience at the Best Western Plus Las Vegas West. We would be pleased to welcome you back for another lovely stay.

10/10 Sangat Bagus

Gabrielle

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff was so nice and accommodating! I called a few hours before check in to see if my boyfriend could check in for me as I was having surgery during check in time. They added him to the reservation to check in with no issues and even moved us to a room close to the entrance so I wouldn’t have a far walk when I returned from surgery. Our room was clean and comfy, breakfast the next morning was great. Location was close to the surgery center also. Highly recommend staying here!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 4 Apr 2024
Thank you for the excellent review, Gabrielle. We are glad you forethought calling and letting us know your boyfriend would arrive before you. It made the check-in go smoothly. We hope you recover quickly from your surgical procedure, and we would love to welcome you to the Best Western Plus Las Vegas West again.

6/10 Cukup Baik

YONGXIN

Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 21 Apr 2024
Yongxin, Our goal is to ensure our guests have an awesome stay with us. We apologize if your experience was not as we promised. We hope to have another opportunity to make you glad you chose to stay at the Best Western.

10/10 Sangat Bagus

Karla

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Need new or cleaner couch in room besides that everything else was great 👍
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 30 Mar 2024
Karla, Thank you for your excellent rating and for letting us know the sofa in the room needs attention. We are glad your recent visit to the Best Western Plus Las Vegas West was wonderful and satisfying. We hope to see you again.

2/10 Sangat Buruk

Bradyn

Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 15 Apr 2024
We are sorry to see your recent visit to our hotel was disappointing. We hope you will reach out to our team and help us to improve our services. We hope you will allow us another opportunity to welcome you for the best possible experience.

8/10 Bagus

Kurry

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The people were great! Missed the pool. It was closed! Food was nice. Room was good but the bathroom wasn’t very nice.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 28 Mar 2024
Kurry, Thank you for your feedback. We hope you will return to enjoy a swim in our pool. Please accept our apologies for closing it due to repairs. We are working hard to prepare rooms for guests and you for a future visit.

10/10 Sangat Bagus

Anderson

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 15 Apr 2024
Thank you, Anderson, for sharing your excellent rating for the Best Western Plus Las Vegas West. We hope you will visit us again.

6/10 Cukup Baik

Kurry

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
Pool was down unfortunately! I wish they would tell you before booking! Room is dated! Bathroom was rough! But it is in a good location for what we are doing!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 24 Mar 2024
We apologize for the need to make repairs to our pool, Kurry. We hope you will return and enjoy using it in the future. We are glad our hotel was convenient for you travel plans. Thank you for your valuable feedback.

8/10 Bagus

Charlene

Bepergian bersama keluarga
Disukai: Fasilitas
All good
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 13 Mar 2024
Charlene, We are glad you enjoyed a great stay at our hotel in West Las Vegas. Thank you for your review, and we hope to share our hospitality with you again in the future.

10/10 Sangat Bagus

Diane

Disukai: Kebersihan
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 13 Mar 2024
Our team at the Best Western Plus Las Vegas West is dedicated to providing the best possible experience for our guests. It was a pleasure to know you enjoyed your recent stay with us, Diane. Thank you for the wonderful rating.

10/10 Sangat Bagus

Yaneli

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I really recommend this hotel
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 9 Mar 2024
Thank you for your excellent rating and for recommending the Best Western Plus Las Vegas West, Yaneli. We hope you will be returning to stay at our property again soon.

6/10 Cukup Baik

Karen

Needs some updating especially bathroom Gym was small and limited on equipment and weights Breakfast limited selection. Not a lot of options for dietary restrictions
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 3 Mar 2024
Thank you for your review, Karen. We are eager to hear feedback about our breakfast service and suggestions for expanding our menu to include items guests want to see offered in the morning. We hope you will allow us to host another visit for you.

10/10 Sangat Bagus

Lilit

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 5 malam pada bulan Desember 2023
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 3 Mar 2024
Thank you for the excellent rating, Lilit! We are glad you enjoyed your stay at the Best Western Plus Las Vegas West. We hope to share our hospitality with you again.

10/10 Sangat Bagus

Tracy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I like that everyday was a different breakfast menu. The property is not too far from the Strip. I highly recommend this hotel.
Menginap 5 malam pada bulan Februari 2024
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 1 Mar 2024
Tracy, We are grateful you recommend the Best Western Plus Las Vegas West to fellow travelers. Thank you for the excellent review. We are glad you enjoyed the special entrée and breakfast staples we offer each morning. We hope you will return to our peaceful location again.

10/10 Sangat Bagus

Thomas, Sandy

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good room, quiet and close to where I needed to be. Fantastic Greek restaurant super close by [Elia--don't miss this hidden jewel].
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 24 Feb 2024
Thomas, Welcoming you to the Best Western Plus Las Vegas West was a pleasure. We are delighted you enjoyed our peaceful location off the Strip and enjoyed dining at Elia Authentic Greek Taverna. Our team is eager to host another wonderful experience for you.

10/10 Sangat Bagus

Rachineal

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
They had the windows open which made the pool room cold on the coldest day but that was it!!!!
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 14 Feb 2024
Thank you for your excellent rating, Rachineal. We apologize someone opened the windows in the pool room. Our dehumidifier works best when they are closed. We hope you will visit us again when you return to West Las Vegas.

10/10 Sangat Bagus

Jenn

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Always a great stay.
Menginap 8 malam pada bulan Februari 2024
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 11 Feb 2024
Thank you, Jenn, for your continued trust in our team at the Best Western Plus Las Vegas West to provide a clean, comfortable experience when you stay with us. We are always happy to see you and look forward to your next visit.

8/10 Bagus

Jaime

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 30 Jan 2024
Thank you, Jaime, for your positive rating of our hotel. We hope you will return to have an even better experience with us when you return to Las Vegas again.

10/10 Sangat Bagus

Peggy Ong

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff was excellent and overall it was a comfortable place to stay.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 23 Jan 2024
Peggy, We are thrilled you enjoyed the courteous service of our staff at the Best Western Plus Las Vegas West. Our team is dedicated to making guest visits as positive as possible and we hope you will join us again when you are here for another vacation.isit.

10/10 Sangat Bagus

Erika, Denver

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Like it family hotel
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 21 Jan 2024
Erika, It is our great pleasure to provide a family-friendly atmosphere for guests. While we are still happy to be close to The Strip, we offer a more peaceful stay at the Best Western Plus Las Vegas West. Thank you for your wonderful review and rating.

2/10 Sangat Buruk

Traveler terverifikasi

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 18 Jan 2024
Thank you for responding to our review request. We hope you will reach out to the team with the details of your stay so we can address any issues you have encountered.

6/10 Cukup Baik

María

Disukai: Kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Una de las recepcionistas pésima actitud
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 11 Jan 2024
Please accept our apologies for the greeting you received from one of our team members, Maria. Our staff is instructed to be gracious and welcoming. We will make sure all employees are adhering to this policy. We hope to provide a better experience for you in the future.

6/10 Cukup Baik

Steven

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Needs updates
We have stayed here several times. Convenient location for those not spending time on the Strip. Bedding is very comfortable. The furniture, decor, and fixtures in rooms are quite dated. The furniture and fixtures show additional wear and tear across stays. Recent price increase with no updates in rooms makes our choice of this hotel in the future less likely.
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 11 Jan 2024
Thank you for your worthwhile feedback, Steven. As a frequent visitor to our hotel, we are grateful for your input, and we are pleased to have scheduled much-needed updates to our property. We hope you will continue to make our hotel your 'go-to' place for lodging in Las Vegas.

10/10 Sangat Bagus

silvia

Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 28 Jan 2024
We are delighted you enjoyed a wonderful experience at the Best Western Plus Las Vegas West. We hope you will return to allow us another opportunity to make you feel at home.

8/10 Bagus

Josh, Duchesne

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Quick and easy to check in. Staff was helpful, and the property was well maintained
Menginap 3 malam pada bulan Januari 2024
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 11 Jan 2024
Josh, Thank you for the great review and rating. We are delighted you enjoyed a comfortable stay at our hotel in West Las Vegas and hope to host another, even better, stay for you soon.

10/10 Sangat Bagus

Lucien

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great hotel for families!
Rooms were clean, well-appointed, and updated. The hotel had all the necessities and staff was friendly. Pool was clean, not busy, and great for a family-friendly pool day. Asked for late checkout and the staff was very accommodating and even allowed paid options for even later than we expected. Only complaint with the room was that there was no dedicated exhaust fan (just a centralized vent that allowed us to hear conversations happening in the bathroom below us). Breakfast area was clean and continuously stocked, but limited in variety. A really nice option for staying in Vegas if you want a "traditional" hotel that isn't part of a casino
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 11 Jan 2024
We are overjoyed with the excellent rating, Lucien! Thank you for reviewing the service and accommodations at the Best Western Plus Las Vegas West. We are glad to welcome guests looking for a family-friendly space to enjoy yet still have access to a quick visit to The Strip or Fremont Street.

10/10 Sangat Bagus

Doran, Bellevue

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 11 Jan 2024
We are excited to see the perfect rating you posted for the Best Western Plus Las Vegas West, Doran. We hope you will return to enjoy our hospitality again in the future.

10/10 Sangat Bagus

María

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 11 Jan 2024
Thank you for your excellent Best Western Plus Las Vegas West rating, Maria. We enjoyed making you feel welcome at our hotel and hope to host another visit for you again.

8/10 Bagus

Jason

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The Best Western Plus West was in a good location for shopping, food and not too far from the Strip. The room was fairly clean with a complete of little issues but they didn't affect the stay or comfort.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 11 Jan 2024
We are glad you enjoyed the location of our hotel and the restful space we offer guests, Jason. We hope you will allow our team to address any issue you encounter during your stay with us. We are here to serve. Thank you for your wonderful review.

10/10 Sangat Bagus

William

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 11 Jan 2024
Thank you for the excellent score, William! We are delighted you had a memorable experience at the Best Western Plus Las Vegas West. Please join us again soon.

10/10 Sangat Bagus

Andrea

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 3 Jan 2024
Angrea, Thank you for your wonderful rating for the Best Western Plus Las Vegas West. We hope your great experience will encourage you to visit us again soon.

8/10 Bagus

Robert

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 11 Jan 2024
We are grateful for your rating, Robert. We hope to share a 10-star stay when you return to the Best Western Plus Las Vegas West.

8/10 Bagus

Monica

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 21 Jan 2024
Monica, We are glad to see a positive rating for our hotel in West Las Vegas. We hope you will return to enjoy another wonderful experience in the future.

2/10 Sangat Buruk

Sun Ki

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 31 Des 2023
Sun Ki, We deeply regret you did not enjoy your recent stay at our hotel. Please reach out to our team at your earliest convenience and help us better understand our guests' needs and what we can do differently to make another visit for you more enjoyable.

10/10 Sangat Bagus

Joanna, Bishop

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
very nice hotel, safe and quiet
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 28 Des 2023
Thank you, Joanna, for sharing a wonderful Best Western Plus Las Vegas West review. Many visitors to our hotel enjoy our location away from the Strip. We offer guests a more restful space but are still close to the sites and must-see landmarks in the area. We hope to be your host for another fantastic stay.

6/10 Cukup Baik

Ammi

Bepergian bersama keluarga
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Kebersihan
Room was huge. However carpet was not vaccumed. Marks on ceiling. Otherwise stay was pleasant.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 24 Des 2023
Thank you for your feedback, Ammi! We are glad you told us of the marks on the ceiling of the room. Those and the carpet will be addressed immediately. We hope you will allow your team to provide a better experience when you are in West Las Vegas again.

6/10 Cukup Baik

Jessica

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 26 Des 2023
Thank you for your feedback, Jessica. We are always interested in knowing that we can provide better service. We hope to learn what we can do differently to make another stay for you more comfortable.

10/10 Sangat Bagus

Karina

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 11 Jan 2024
Thank you for the excellent rating you shared with other travelers to the Best Western Plus Las Vegas West, Karina! It was a pleasure to welcome you to our hotel, and we look forward to seeing you again.

6/10 Cukup Baik

Raymon

Traveler bisnis
Overall the stay was good just havr rooms down below feels like a dungeon feeling but over all it was ok
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 19 Des 2023
Thank you, Ramon, for taking the time to review your visit to our hotel in West Las Vegas. Many of our visitors enjoy the coolness of our garden-level rooms and ask for them specifically when they stay. We are glad your stay was comfortable and hope you will return to visit us again for another restful experience.

8/10 Bagus

Kristy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
i thought the room was a bit dated and dreary. Bed was comfortable Staff was kind and accommodating
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 13 Des 2023
Kristy, Our team is delighted you enjoyed a comfortable experience at our hotel. We hope you will return to enjoy another visit and the updates our management team is planning. Our only goal is to make guests feel welcome and glad they stayed.

8/10 Bagus

Nancy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location for this particular trip!
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 14 Feb 2024
Thank you for the positive review, Nancy. We are glad our location was convenient for your travel plans and would love to host another visit when you return to Las Vegas.

10/10 Sangat Bagus

Jacob, Fort Mohave

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 9 Des 2023
Jacob, Thank you for sharing your awesome rating of the Best Western Plus Las Vegas West. We are happy to know our team made your visit comfortable and pleasant. We wish to be your hosts again when you are in the Southern Nevada area.

4/10 Buruk

Greg

Traveler bisnis
Tidak Disukai: Staf & layanan
I left my Iphone ear piece charger in the roon. When I went back it was missing. I checked my bags and around the roon 3 times to make sure I didn't misplace it. I went to the front desk and told them and they checked with the maids and said they hadn't seen it. I went back the following morning to talk to the day manager and told her what happened. She was not helpful and a little rude. I left a day early and went to another hotel. Customer service was terrible.
Menginap 3 malam pada bulan November 2023
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 7 Des 2023
Greg, We are always happy to locate a left-behind item for our guests. I am sorry you discovered the charger missing after your departure, and we will continue to be on the lookout for it. Please let us know if we can assist you further or if this item is in your belongings.

6/10 Cukup Baik

ENRIQUE

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kebersihan
No bedding for sofa bed had to get retrieve it Bed cover stained Remote was sticky and had some black gunk on it Shower floor looked dingy Otherwise staff were nice and beds were decent
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Cyndy-Guest Experience Representative pada tanggal 5 Des 2023
Thank you for your feedback, Enrique. We are happy to provide any additional bedding for rooms if needed. Our laundry team removes stained and inferior linens from service, and we are sorry they missed the bed cover. We hope you will return to enjoy a better stay at our hotel.