4/10
The location is great – just an 8-minute walk from Gloucester Road Station, and the building has a gym, sauna, and jacuzzi. However, the apartment itself and the service leave a lot to be desired.
The kitchen is very basic and needs improvement. The TV didn’t work, and there was no working phone – I couldn’t reach reception when needed. The floor was dirty, and the window shade didn’t block the sun at all, making it hard to rest.
Guests are expected to take their own trash outside the building, which isn’t convenient. The gym is outdated and could use better equipment.
Customer service was disappointing. When my son arrived, they refused to give him the key even though I was on the phone with them and had already provided my ID. Some of the staff were unhelpful and unprofessional zero trust
Overall, a good location but poor service and facilities.. but it good price when high seasons.
Rania
Menginap 6 malam pada bulan Juni 2025