Search Hotels Near Marketplace Mall, Rochester

"Room Was clean. Advertised free breakfast but there was nothing. Desk clerk said we could get food across the street. We stayed there due to having an emergency situation at strong memorial and we're looking forward to grabbing some food before we had to get back there."

"The breakfast was fresh and they have great parking. The kids and I loved the pool."

"Will not recommend this hotel to anyone!"

"Everything was amazing. I just had very noisy neighbors and after driving from NC to NY all I wanted was quiet and sleep "

"It was a ok stay. They rented us a room that was having work done in the bathroom that was not finished. Refrigerator was not working, it was running but was not cold.. We were planning on using it, but had to rely on ice packs. It was ok, but stayed at better Best Westerns in the surrounding area."

"This hotel was very clean. I check beds and such, no problem. Staff was always willing to help and pleasant. Some areas are a bit outdated. The shower in our room caused some confusion until I realized the hot and cold water were opposite from the norm, ie, hot was cold and cold was hot. Otherwise, very nice. I would stay here again."

"Parking was easy and secure. Room was clean and sufficient. My go to place when visiting Rochester."

"The staff is outstanding and incredibly knowledgeable and helpful"

"DON'T EVEN THINK ABOUT IT! When you walk in, there is no reservation desk. The receptionist is sitting at a table which was very disheveled. The furniture in the "lobby" was shabby and dirty. While we stood at the desk, a sign on the wall informed me that the hotel is owned by an independent operator, not affiliated with Holiday Inn (I don't understand how they are able to use the brand name, which is deceiving). Anyway, after a brusk exchange with the receptionist, we rode the filthy elevator to our room. Upon entry we immediately noticed fingernail clippings, half chewed candies and dirt on the carpet and the beds appeared hastily made. I tried to call the desk, but the phone was out of order, so I went back down and described the situation to the receptionist who moved us to another room. Again the beds looked hastily made and this time there were dirty finger smears on the folded over part of the bed sheet, Again the floor was not vacuumed AND the inside of the door and part of the door knob were smattered with what looked like bbq sauce! Again the phone didn't work so I went back to the desk. This time the receptionist came up to the room, took pictures, and called the owner. We demanded a refund, At first she said she wasn't able to refund since I had booked w/Hotels.com. When I reminded her that she had JUST charged my credit card $499 for 3 nights + a $100 refundable "courtesy" fee, she reversed herself. By now it was 11:00 pm & we left and booked another hotel."