Search Spa Hotels in Mascota

"Staff very nice!!"

"Value property"

"The renovation is fantastic....food is fresh and so much variety. The beach was excellent for catching waves as it is shallow sandy bottom for quite a ways. Walking distance to Bucerias and the nightly shows were great, especially the Riu party which was the best music and costumes and dancers I have experienced in Mexico. This trip solidified my interest in only using Riu properties. Clean and professional."

"Everything was amazing other than our check in experience!! It took over 2 hours and Alejandra was not helpful at all, she had a MAJOR SUPERIORITY ATTITUDE for such a young inexperienced person! We’ve stayed here at this exact Riu 5 times now and this was our first really bad experience!! Not Nice at all!! Also the rooms were so-So!! Average, not impressive at all. We stayed at the the Riu Vallarta and Veronica the manager there was way more accommodating than the manager at the Pacífico Palace!! We upgraded our room and ended up having a suite which was originally advertised on Agoda which we thought we were getting but, once again didn’t receive what we booked!! Hence we paid an extra 500$ Canadian for the room we thought we were getting and were supposed to get through Agoda!! We will be taking this up with Agoda once we return to Vancouver, Canada. All in all Riu needs to upgrade their management staff!! I asked to talk to the GM and they sent some useless person called Elvira to help and she did basically nothing!! Again had a horrible attitude!! They would never last in Canada in this field!!"

"Staff always helpful and got upgraded to a beachfront suite. Bigger bathroom, bigger bedroom and amazing 180 ocean view!! Right on the beach and walking distant to all the restaurants and stores. Never needed a car rental."

"The place was amazing, the staff was very attentive and friendly. After each night our room was properly cleaned and tighten up. I would definitely come back here. Oh and the amenities they had were incredible! 10/10"

"Everything was on the cheap, poor quality alcohol, terrible coffee. Not able to get change at the front desk. It took one hour to get a hamburger and it was child size in a regular size bun. Draft beer only around the pool. The Mattress and Boxspring was disgusting. We stayed only one night - that is how bad this place was."

"Great experience, staff extremely nice and helpful. Place was amazing , from views, food, drinks, hospitality Made the trip just perfect , I definitely be back here and recommend "

"Excellent environment cant wait for the remodel!"