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"Excellent stay."

"Great experience overall "

"The staff at Park Central were gracious and accommodating. A very nice way to enjoy South Beach. "

"One of the worst customer service experiences I’ve had. I mistakenly booked the wrong date and immediately reached out—both directly and through Expedia —to request a simple cancellation or date change. I even made a new reservation for the correct dates, yet the hotel made zero effort to assist. No reply. No acknowledgment. Nothing. For a hotel that presents itself as upscale, this level of disregard is unacceptable. I would seriously reconsider staying here based on how poorly they handle even the simplest customer requests."

"No safe or iron in the room but it was advertised there were in our booking description. No amenities: no coffee, no kettle in the room. Not enough towels in the room, noisy bathroom door would wake us up in the middle of the night everytime someone would use the bathroom, only positive thing is the location and the beds were comfortable. Way too expensive: close to CAD $3,000 for 4 nights. I wouldn’t book this hotel again. "