Hotel dekat Nuvasa Bay Sign

"Very good, all staff, place, and their service excelent. Will come back for sure"

"I am from Bali and was not expecting Batam have beautiful ocean until I come to this property. My room was facing the ocean. It was emerald blue water and can be seen clearly. I wish i stayed for longer as this has been a long trip before i went back from Batam."

"Feels like living in our own home with excellent views and soulful walks around A 24/7 convenience store with more food options will be nice to have"

"The room was dirty and neglected, chair on veranda broke when I sat in it, doors did not close properly so mosquito and large red ants came in at night, bathroom had electricity plug next to shower so not safe to use, kitchen did not have utensils to cook a meal. Check in was 3 not 2 as on confirmation. Receptionists were dismissive and unhelpful, breakfast was of poor quality and lacking in choice, fresh coffee had to be paid for at breakfast it was not included as told at check in. The hot...

"Nice place but Why so many mosquitoes! Hope did not get dengue! "

"部屋もキレイでした。また使いたいです。"

"I like the breakfast, very delicious Good experience and Good value for money"

"No cleaning done . They only offer late checkout and start cleaning at 4pm"

"More with Expedia. I booked a deluxe rm and paid to Expedia. But the hotel never received the booking and was fully book. Tried to use the Expedia app to communicate with the chat bot. It hangs and never been able to connect for at leasd 10 attempts. The hotel went out of their way to provide.me a spare room. But kt was old ans smells. Worse booking experience I had with Expedia. Money collected upfront with no confirmation from vendor, and non-existent support. "

"very difficult to get deposit back. Very unprofessional. Checked out already three days ago still no curtesy to update on deposit transfer. "

"Everything were good except for pillow quality was poor causing uncomfortable rest."

"Despite being a hotel that is quite old, we appreciate that the room was renovated to a modern look and we like the beddings and stuff. However the bathroom was a let down because sewage odour kept escaping through the floor traps. To cover the smell, the housekeeping use urinal mat, commonly used in public men's toilet urinals, as deodoriser, making not only the bathroom but the whole room (in fact the whole floor) to smell like public toilet."

"Visited Grand Mercure in 2026, after the refurbishing. The landscaping works at the entrance is still being upgraded, and the entire hotel looks brand new. The team of staff were all efficient and warm, from the reception, concierge, to the Ambrosia Restaurant. They have a convenient shuttle to the mall, with a brand new van. The kueh lapis and grilled sausages at the breakfast buffet were delicious, and the chefs did the grilling on the spot. Will be keen to try the Sup Buntut next time...

"Clean"

"Had a short stay in Ayola hence did not try out the spa. The room I had was a twin bedded and condition of the room was fine, except that there's no hairdryer in the room. The toilet had a bad sewage smell which fortunately for me, I had some lemongrass essential oil with me, which I had literally poured into the drainage and it helps, had to do daily for the 2 nights. Didn't use the swimming pool but heard from one of the house guest, that the pool needs cleaning. The Restaurant staff are...