Search Hotels Near Old Custom House, Monterey

"Very great customer service throughout the building"

"Good location. Hotel seems very tired."

"Location was great! Next to the wharf. Service is slow. Front desk staff was hit or miss. I requested a crib ahead of time and confirmed with front desk but it was not in the room even after they said it would be in there already when I checked in. When we got to our room, we waited almost an hour for bell to deliver our bags until I finally went downstairs to the front desk to ask for them. They finally called the bell up. Bell guys were super friendly otherwise. Overall decent stay, nice location. "

"For a suite hotel, the room was not as clean as it could have been. There were hand smudge prints on the walls and furniture was kinda dirty. Bathroom could have been cleaner. Grout was dirty on multiple spots. Unfortunately the elevators were out so 3 flights of stairs, with dry rot on the steps was disappointing to see. Parking garage is very tight, with medium to large vehicles. 400 rooms numbers are on the top level and have the vaulted ceilings, as compared to the lower level suits. Bathroom was the highlight, shower was adequate size. The bath tub was a deep tub so it was nice for soaking. Bed was very soft and comfortable to sleep."

"The room was very nice, the staff was helpful and nice. The hotel was close to the wharf and restaurants. It was strange not having any information about the hotel in the room. The other guests were loud so it was difficult to sleep."

"We chose this hotel for the following reasons: (1) location, (2) price, (3) breakfast provided, and (4) no pets allowed. Its location allows us to easily reach Fisherman's Wharf and Dennis The Menace Playground. The breakfast was good. We enjoyed the oatmeal and the breakfast burrito (the latter was really good). One blemish was this: The bananas ran out and were not replenished. The front desk staff were courteous and friendly."

"Nice stag clean facility "

"It’s clean and has comfortable beds. Part of the inn faces a park and those rooms are nice and quiet."

"We stay here at least twice a year. Staff is helpful, friendly. Rooms are clean. Appreciate the refillable water bottles."