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We had a fantastic few days at the Westin. The staff were so helpful. It was central for everything, especially the subway. The bed and pillows were the most comfortable I have ever experienced. I would definitely recommend this hotel.

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We had a lovely stay at this hotel. The location was great and ideal for getting around. The rooms were on the small side, but there was convenient storage space for luggage underneath the bed. The bathroom was excellent, with a lovely shower. The staff were very welcoming and friendly when we checked in. The hotel bar was also a real highlight – a great place to relax and enjoy a drink. Overall, we had a really enjoyable stay and would happily recommend this hotel!

Rooms spotless. Lots of breakfast places near. Carnegie cafe diner near for breakfast. Central Park walkable distance. Moma near by. Broadway walking distance.

My daughter and I had a trip to New York for our big birthdays, hotel was very central close to port authority, walking distance to time square and many other areas. Hotel staff made our visit special for us and are very helpful , friendly , professional and knowledgeable about the surrounding area. I would avoid 9th Avenue at night time as it didn’t feel very safe .

Writing update in lobby January has proved to be a great time to see NYC and Kitano has proved to be a great place to stay very happy with all aspects but did not eat in ,too much choice close by.

Great hotel in a great location. Ultra clean, larger than average rooms for NYC, close to subway links and lots of bars and restaurants. Great staff - my new favourite NYC hotel!

The hotel itself is clean and centrally located for NYC tourism in Times Sq. the staff are great, breakfast included was a good start to each day and the price we got through Expedia was a bargain. Be warned that there is a migrant shelter directly opposite the hotel which can be intimidating as large groups hang around outside - the hotel have a regular security guard and the NYPD are outside the shelter all the time.

Cool hotel near Grand Central Station. Nice area - not too busy, near restaurants, transport and shops. Hotel is boutique style - not big rooms but that’s NYC. Staff are lovely - Judy and the team. Water was replenished daily although note no coffee maker in room. Close to all night deli and loads of places for breakfast. It was a really good choice and would choose it again.

Great view, nice accommodating staff, food at restaurant there was nice, staff cleaning and cleanliness of hotel was fantastic and it was a very good experiance to stay at this location.

Fantastic location as the hotel is close to subway station so can easily get anywhere, but it’s in a more peaceful part of town. There are loads of excellent restaurants and coffee shops around. Our room (two double beds) was spacious, clean and comfortable. Staff were friendly and helpful. I would recommend and would definitely stay again.

The hotel has no breakfast available, just a coupon for a coffe shop next door

There is absolutely nothing bad to say about Kixby. The location is as safe as it gets,easy walking distance from Penn Station if you come in by LIRR/Airtrain from JFK(30 mins hassle free way to get into Manhattan) and the subway is 50 yards from the front door. There are the best selection of bars,restaurants and eateries within minutes of the hotel as well as Maddison Square Garden and the Empire State Building. All of the staff were friendly,helpful and informative,you get a free water...

I stayed in several hotels over my stay in New York but this is the one I enjoyed the most. The location, close to Korea Town, was vibrant and very central. A tall building, it provides lovely views on its upper floors. There's a bar at the top and the hotel itself had an upbeat, sociable vibe even though my stay was near the start of a week. The room was very clean, nicely designed with a big bathroom. Price wise it compared remarkably well to similar hotels and I felt immediately welcome and...

Hotel was ideal for its purpose. Close to everything planned for an elderly relative visiting with us.

Can't fault the hotel, room was lovely! Breakfast was great too. I didn't realise it was in the middle of Time Square! oops! Quite busy outside... Happily stay again, I was over for a work trip.

Great hotel ,central location for sightseeing ,comfy beds

Great location. Excellent sound proofing from the street and other rooms. Comfortable and clean. Excellent stay all round.

We arrived a little after 3pm, and had a lovely greeting from staff, but our room wasn’t ready so we had to wait. We booked and paid through Expedia… an Empire via room with living space. Please note that the hotel does not offer this type of room. None of their Empire View rooms have the separate living room area. The Empire view rooms do give a great view of the Empire State Building but their ‘living room’ is a tiny space with a chaise and a TV. Management were excellent with us and moved us...

The room was clean and cleaned well every day, the room was quiet, the bed was very comfortable, the location was great, although some might feel it is a block or two too far east, the staff/team could not have been more dependable, helpful and professional- each were real gems .For the price in Manhattan it was just what I’d hoped for. Sure it does not have a lot of extra general amenities but the room was fully kitted out and it all worked and I don’t need a spa etc . Will visit again .