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Ulasan untuk Aquamarina Suites

2.5 out of 5
Aquamarina Suites
Calle 48 entre Av. 5ta y Av. 10, Playa del Carmen, QROO

Ulasan

6,8
Penilaian 10 - Sangat Bagus. 7 dari 25 ulasan" "
Penilaian 8 - Bagus. 8 dari 25 ulasan" "
Penilaian 6 - Cukup Baik. 3 dari 25 ulasan" "
Penilaian 4 - Buruk. 3 dari 25 ulasan" "
Penilaian 2 - Sangat Buruk. 4 dari 25 ulasan" "

6,8/10

Kebersihan

6,8/10

Staf & layanan

5,6/10

Fasilitas

6,6/10

Kondisi & fasilitas properti

Ulasan

8/10 Bagus

Perla

Bepergian dalam rombongan
Disukai: Kebersihan, kenyamanan kamar
Nos recibieron muy amables aunque el lugar no fue fácil localizarlo
Menginap 1 malam pada bulan April 2021

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, kondisi & fasilitas properti
Menginap 11 malam pada bulan April 2021

2/10 Sangat Buruk

Oscar M

Traveler bisnis
Tidak Disukai: Kebersihan, kenyamanan kamar
Menginap 8 malam pada bulan April 2021

4/10 Buruk

john

Tidak Disukai: Kenyamanan kamar
abandoned hotel
They are trying to run this small hotel remotely. it doesnt work. During my stay, I never saw a clerk or maid. I called the number, but it went to voicemal which was full. Message on hotels.com were not answered. At the airport I received a msg that they needed more info. I was unable to respond in flight. On the way to PdC, I nervously triied to respond, not knowing if I had a room on rainy nite. The AC could not be lowered and no blanket was provided. THe property itself is not bad.
Menginap 4 malam pada bulan Desember 2020
Tanggapan dari MA pada tanggal 16 Jan 2021
Dear John, the first message we sent to you about the web check in process was on December 26 and your arrival date was on December 31 ... so we can't understand why you wrote you was unable to respond in flight. more over all our AC works right and we suppose you wasn't able to lowered temperature and you never abandoned the hotel ... so thank you so much for you lies

10/10 Sangat Bagus

Irfan

Disukai: Kebersihan, kenyamanan kamar
Booked 3 nights at this location in Playa Del Carmen, México. Overall a good place to stay in, I booked the shared room (4 people) but there were no other guests in the room so this made it even better. Equipped with a personal kitchen and a mini refrigerator although did not get time to use any of the amenities. Silverware were also provided. Check in can be a hassle if done last minute online, so I advice others to check in well in advance as the check in process is only online and you have to upload a document (passport or ID) number and your credit card details. Team was quick in responding on WhatsApp as I had a hard time checking in but they were courteous. No employees on site. For the price, I think it was an alright place and for a few nights would not hesitate coming back although location is a few km away from the ADO and the main city center
Menginap 3 malam pada bulan November 2020

10/10 Sangat Bagus

Lilia

Disukai: Kebersihan, kenyamanan kamar
A quite place
Not a good idea to booked a room without AIR CONDITIONING I have to change the room after a few days and of course paying extra , very good lacation to relax and very close to the beach , the BIG PLUS is the Beach Club I loved it, it will be nice if the room is clean every day also the towels need to be change every day
Menginap 6 malam pada bulan Oktober 2020
Tanggapan dari M.A. pada tanggal 29 Nov 2020
Thank you so much Lilia .. hope see you again.

10/10 Sangat Bagus

Juab

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Close to beach & restaurants
Good for price & close to beach and restaurants- Will come back.
Menginap 3 malam pada bulan Juli 2020

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Buena ubicacion para conocer y pasear por las playas y cenotes de la region y llegar a descansar.
Menginap 4 malam pada bulan Maret 2020

4/10 Buruk

Daniel

Bepergian bersama teman
Tidak Disukai: Fasilitas
Menginap 4 malam pada bulan Februari 2020

10/10 Sangat Bagus

Sarah

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Parfait l’hôte était très accueillant rien à redire
Menginap 1 malam pada bulan Januari 2020

8/10 Bagus

Traveler terverifikasi

Bepergian bersama teman
Disukai: Fasilitas, kondisi & fasilitas properti
Bueno lugar para descansar céntrico y cerca de la playa
Menginap 7 malam pada bulan Desember 2019

10/10 Sangat Bagus

Juan, Estado de México

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
El hotel es exelente para lo necesario q es pasar la noche comodo y super limpio y la atencion muy buena desde q se llega hasta salir.
Menginap 4 malam pada bulan September 2019

2/10 Sangat Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The guy is a scammer he charge 168 dollars and refused service
Menginap 5 malam pada bulan Agustus 2019

6/10 Cukup Baik

Traveler terverifikasi

Bepergian dalam rombongan
Tidak Disukai: Fasilitas
Tuvimos problema con el baño asi como con la señal de la tv
Menginap 3 malam pada bulan April 2019

2/10 Sangat Buruk

Traveler terverifikasi

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It looks nothing like the pictures, smells like chemicals, loud construction noise next door.
Menginap 4 malam pada bulan April 2019

4/10 Buruk

Traveler terverifikasi

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
There was construction on the building next to the hotel. We were woken up every morning at 7 am by the noise of the construction. On the website «  Expedia » there are pictures of a pool and sun chairs, but they aren't from the hotel, they are from a beach club nearby in which you have to pay for the acess. There are different prices, for the sun chairs and for the entry to the pool. We were very disappointed. The space is not as shown on the pictures. The bed sheets and the towels weren't changed often. The price is way to high for what the hotel has to offer. We werent soupossed to stay on that hotel. Expedia made a mistake with our first reservation, and they didn’t helped to much for the other reservation and they gave us aqua marina as hotel. We had a very bad experience with the hotel and the reservations.
Menginap 10 malam pada bulan Januari 2019
Tanggapan dari aquamarina suites pada tanggal 16 Jan 2019
Access to the beach club is free, with access to sunchairs and sunshade. You only must pay if you consume beverage and food. The cleaning of the room is daily. The facilities are the same as in the photos, that is absurd! We are sorry about the construction noise but that is external, and it isn’t in our hands.

8/10 Bagus

Traveler terverifikasi

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Aquamarina suites is a cute little boutique hotel just off of 5th Avenue, on a side street mixed with some nice apartments and some local residences. It’s in a really great location for exploring the shops, restaurants, and beach. Overall we enjoyed our stay. The room was comfortable with a queen size bed for two people, although we would have preferred two beds and two sets of keys because we weren’t a couple. Unfortunately the noise from the street below really travelled and we would often hear dogs barking and construction. The air conditioning was good, but it did get cold at night with only a sheet provided as a cover, so we would have to turn it off. We would stay here again because it’s a good deal, cozy little place, and the location is ideal but earplugs are needed.
Menginap 8 malam pada bulan Desember 2018
Tanggapan dari Paulina pada tanggal 22 Jan 2019
Thanks for your feedback!! We hope we can see you again. We work every day for the comfort of our guests!

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama teman
Disukai: Staf & layanan
En general es bueno, solo que llegamos en plenas reformas de hotel, el club de playa si bien no se cobra la entrada es demasiado caro para el servicio que ofrecen y ejercen demasiada presión para que se consuma a precios que están mucho mas allá de lo que puede salir la renta de un camastro y una sombrilla... ya que el resto de las instalaciones de este Club como la alberca cuesta 500 pesos por persona, creo que el hotel es digamos un tanto modesto como para tener convenio con un club de playa tan exclusivo y caro... debo destacar la amabilidad y simpatía del personal de la administración, atentas, educadas... buen servicio...
Menginap 9 malam pada bulan November 2018
Tanggapan dari Paulina pada tanggal 25 Jan 2019
Esperamos verlo pronto nuevamente! Gracias por su comentario. Trabajamos dia a dia para mejorar la estancia de nuestros huespedes

8/10 Bagus

Elida Leonor

La suite muy cómoda y limpia al igual que la cama. Buena ubicación tanto del centro (5ta Av) como de la playa. Tuvimos problemas con el check in, pero se solucionaron. Las dos chicas de la administración muy atentas y cordiales siempre. El dueño nunca se hizo presente para una disculpa en referencia al check in. Lo hizo a través de su empleada administrativa... Solo eso para objetar. Lo demás estuvo correcto.
Menginap 7 malam pada bulan November 2018
Tanggapan dari Marco A. pada tanggal 30 Nov 2018
Estimada señora, en calidad de dueño siempre estoy pendiente de lo que ocurre en el hotel. Las encargadas ademas de tener años de experiencia y licenciatura en administración Hotelera tienen todos los recurso necesarios para solucionar problemas eventuales sin necesidad de mi presencia. Lo que me sé me hace raro de parte de ustedes es llegar a un hotel en un grupo de 8 personas por una estancia de una semana sin dinero .... es como decir ir de compras y ale llegar en caja decir al cajero "no tengo dinero" ! Asi como le detalles afortunadamente la encargada que los recibió les soluciono el problema con rapidez y responsabilidad acordándoles hospedarse sin pago. Para su conocimiento aunque usted afirma que nunca me presente... conocí a su esposo y tuve el honor de platicar con él durante un buen rato en el hotel mientras tantos que usted todavía descansaba. atentamente ......

8/10 Bagus

Israel, CDMX

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
La atención es muy amable, brindan toda la información que necesites, buena ubicación si quieres tranquilidad pero al mismo tiempo cerca de todo
Menginap 1 malam pada bulan Oktober 2018
Tanggapan dari Paulina pada tanggal 8 Nov 2018
Muchisimas gracias! Quedamos a sus ordenes

2/10 Sangat Buruk

MICHAEL

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Beware!!!!!!!!
Dark! Loud! Unsafe! Very dirty rooms with old appliances. It was so bad I had to book another hotel immediately. Upon canceling they did not return my fee. The next day I received a $100 unauthorized transaction from the company.
Menginap 1 malam pada bulan September 2018

10/10 Sangat Bagus

Candice, Hong Kong

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Fully furnished cozy room and convenient location
Spacious and cozy room with a mini open kitchen , equipped with a coffee machine, a toaster, a fridge and an oven. Cooking and eating utensils are provided. An air-conditioner and a fan are installed. Staff is friendly and helpful. Walking distance to shopping areas, nice restaurants and the beach.
Menginap 13 malam pada bulan Juli 2018

8/10 Bagus

Ana, Mexico

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Good value for price
Location is convenient (one block away from CTM Av) and you can easily get to 5ta Avenida from there. Rooms are clean. Room are spacious and internet is available. In general terms, you get a very good value for your price.
Menginap 2 malam pada bulan Februari 2018

8/10 Bagus

Ulises Alain

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2018

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Januari 2018