Playa del Secreto hotel guide. Excellence Resorts hotel in Playa del Secreto, Playa del Carmen

"Rooms could use an update, been going there for over 20 yrs nothing change except asking 4 more $$ for timeshares"

"Everything was very accessible, the room was great, the service was excellent. We will stay at Riu again and again"

"Food was mediocre"

"Food is 5/10"

"The property has many activities to do for your kids. Not one day was my kids not entertained or said they were bored. Plenty of things to do. Keep in mind this resort is massive and has 3300 rooms so it’s often busy and distance to get places."

"Third floor pool was the only swim up bar. It had a film in the back right corner that we had to constantly stay away from or move to the filter. There was a dead lizard at the bottom of the pool at one point. Not sure how often they clean it. Bali beds are an up charge even afternoon when they haven’t been used and it’s with items (lobster dinner and tequila) that we wouldn’t have wanted. No info given regarding restaurants days open, times or that majority needed reservations at check in. AC broke in room 2x after being moved. Food was delicious. Don’t get a room by the pool- if you want to nap or go to bed early, The stairs hinder housekeeping and in the AM you hear them pulling or pushing carts up or down stairs in the hall. It wasn’t the most relaxing, but we enjoyed it and maneuvered around issues that didn’t work for us to make the best. Overall it was close to 5th Ave- something we’d never done and it was a new experience! Some staff weren’t the friendliest or helpful. Daily entertainment lacked but again gor the mo ey it was a good resort. "

"It was very nice and clean "

"I loved my stay! It was perfect for my family of 3. The room was beautiful, the staff was amazing and the food was great! I loved it so much and look forward to coming back soon."

"Beautiful resort with immaculate facilities. Staff very polite and attentive. Many restaurants to choose from, all with 5 star service. Entertainment every evening and activities during the day, which you can choose to partake in or not. It was the perfect place for a relaxing get away from it all style holiday."