Search Hotels Near Point Cooke Marine Sanctuary, Melbourne

"Reception was luck warm, room not too clean, bathroom sink in metal feel like you are in a kitchen, bathroom floor was not too clean, bathroom really small without bath mat and very slippery. The hotel was noisy during the night and the bed was so soft that you get stuck into them . Not great for your back. The breakfast is very limited, dinner room was not clean with fries on the floor from the day before, no fresh bread, disgusting coffee, no yogurt and limited food option. I would not recommend it"

"My stay had many positives: the room was comfortable, the hotel was clean and elegant, staff were generally warm and friendly, the location was excellent, and the Diptyque toiletries were a lovely touch. However, several aspects fell below the standard expected of a 5-star hotel. Most concerning was a food safety issue. I advised staff of a prawn/crustacea allergy when ordering chicken satay and asked for no prawn chips. The dish arrived with plain chips, but the “fragrant rice” was mixed with prawns hidden beneath a fried egg. After one bite I felt an immediate mild reaction. If my allergy were more severe, the consequences could have been serious. It was alarming that the allergen was not listed, staff were unaware, and the dish was still served after I disclosed the allergy. Food quality overall was disappointing. The breakfast buffet felt well below the price point, and bar service was inconsistent, including a cocktail missing a key ingredient and careless wine service. I was also disappointed the spa was fully closed on ANZAC Day Saturday, as spa access was a major reason I booked and part of my birthday plans. There were also room maintenance issues: a wardrobe light that would not switch off, doors that would not fully close causing unwanted light overnight, and a leaking cold tap that pooled water on the vanity and soaked personal items. Overall, a pleasant property with strengths, but several avoidable lapses that felt below luxury hotel expectations."

"Great property"

"Room was very clean with a great view. Staff were friendly and helpful."

"Just was friendly and helpful Place"

"Always a great stay"

"The website advertising is quite misleading, giving no clear explanation of what is on offer - indicates you have access to, and sole residency of, the entire house. In fact, what you get is an ensuite bedroom with some light breakfast items supplied, and access to a shared kitchenette, where a TV and microwave are supplied, along with tea & coffee supplies, crockery/cutlery etc. Although different to what we expected to have, it was still very pleasant and quiet, and interaction with other guests enjoyable. We would stay again next time we are visiting the area."

"Good parking and really clean room"

"Great experience. Room was clean and tidy very convenient easy check in. Thank you "