Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.It's delightful to hear that you enjoyed the bars, pools, and entertainment during your second visit. We're thrilled that our efforts to provide a stellar experience are resonating with our guests. Your kind words regarding the room cleanliness and overall condition of the hotel are much appreciated, as our team works diligently to maintain a high standard. We're also glad to know that our amenities met your expectations, adding comfort and enjoyment to your stay.We look forward to welcoming you back for another fun-filled stay at our tropical paradise. Warm regards,Álvaro Fontenla, General Manager

Estimada Linda.Muchas gracias por la cortesía de su tiempo para calificar Occidental Caribe.Esperamos su próxima visita.

Dear Madam,Thank you for the time taken to share your experience of staying with us.We're sorry to hear that you felt the need to stay within the property, and we would love to learn more about any concerns you had, as this will help us to ensure all our guests feel comfortable exploring the local surroundings. We are delighted to know that you found the service from our team to be exceptional and that the room cleanliness, hotel condition, and amenities met your expectations. Your satisfaction is our priority, and it's heartening to hear that these aspects contributed positively to your stay.We hope to welcome you back. Best wishes,Álvaro Fontenla, General Manager

Estimada Jennifer Gabriela Medrano Muchas gracias por la cortesía de su tiempo para calificar Occidental Caribe.Esperamos su próxima visita.

Dear Sir,Thank you for sharing your experience with us.We appreciate your recognition of our team's excellent service.We are looking forward to welcoming you again. All the best!Álvaro Fontenla, General Manager

Dear Sir,Thank you for sharing your experience with us.We regret to hear about the challenges you faced with the room allocation and maintenance upon arrival; this is certainly not the standard we strive to uphold. While we do ensure the readiness of all our rooms, it appears we fell short in this instance. We appreciate your patience and acceptance of our gesture of apology. Regarding the language barrier at the buffet, we are continuously working on improving communication skills across our team to better serve our guests. It's disheartening to hear that your dining experiences at certain restaurants did not meet expectations. We take pride in our culinary offerings and will look into your comments to ensure they align with our quality standards. On a positive note, we're delighted you enjoyed the Japanese and Mexican restaurants, as well as the beauty of our pools and beach. Our buffet and snack bars, along with their dedicated staff, are indeed highlights we are proud of.We are looking forward to welcoming you again. All the best!Álvaro Fontenla, General Manager

Dear Sir,Thank you for sharing your experience with us.We're disheartened to hear that your experience with our staff did not meet your expectations and that the room presentation and amenities fell short. Our team strives to ensure that all our guests receive attentive and efficient service, and we regret that we missed the mark during your stay. We're also concerned to hear about the issues you faced with the room's plumbing and housekeeping. Please rest assured that our resort prides itself on its maintenance and cleanliness, and we will look into these matters. We're glad, however, that you found our location satisfactory and hope that the quality of our daily housekeeping service was a redeeming aspect of your stay.We are looking forward to welcoming you again. All the best!Álvaro Fontenla, General Manager

Dear Tammy.Thank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

Dear Mr Aniruddhasinh, We appreciate the time you have taken to provide us with your opinion of your stay.We regret to hear that the food did not meet your expectations. Our resort strives to offer a variety of culinary options and flavors, and we're sorry if we fell short during your stay. However, we're delighted to know that you found our room cleanliness and hotel condition to be impeccable, and that our service met with your complete satisfaction. These are areas we take great pride in and continuously work to maintain the high standards our guests expect.We hope we have the opportunity of seeing you again in the future.Kind regards,Álvaro Fontenla, General Manager

Estimado Kevin.Muchas gracias por la cortesía de su tiempo para calificar Occidental Caribe.Esperamos su próxima visita.

Dear Madam,Thank you for taking the time to provide us with your feedback.We're truly sorry to hear that certain aspects of your room did not meet your expectations, including the air conditioning issue and the condition of the bathroom. Please rest assured that our maintenance team is committed to ensuring all our facilities are up to standard and functioning correctly for the comfort of our guests. On a positive note, we're delighted that our ocean views provided you with some solace and that our staff made a lasting, positive impression. Your kind words regarding their friendliness are greatly appreciated and reinforce our commitment to excellent guest service.We hope to see you again in the future. Best wishes,Álvaro Fontenla, General Manager

Dear Aryn.Thank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

Estimado Hugo Mauricio ChamorroMuchas gracias por la cortesía de su tiempo para calificar Occidental Caribe.Esperamos su próxima visita.

Dear Kristen Marie.Muchas gracias por la cortesía de su tiempo para calificar Occidental Caribe.Esperamos su próxima visita.

Dear Sir, We appreciate that you took the time to share your experience with us.We're sorry to hear that there were inconsistencies with the towel service in your room; it is our standard to provide a sufficient number for all our guests, and we'll look into this matter. Additionally, we want to clarify that our room descriptions accurately reflect the bed sizes offered, and we regret any confusion there may have been. On a brighter note, we are thrilled that you enjoyed our expansive beach area and found it to be a highlight of your stay.We look forward to welcoming you back again for an improved experience. Kind regards,Álvaro Fontenla, General Manager

Dear Aly.Thanks you for taking the time to write a review about your stay in our resort. Please receive our apologies for falling short of your expectations. Please be certain that we’ve taken your comments seriously and we will ensure that situations like these will not happen in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.Best Regards,

Dear Ashley.nk you for taking the time to write a review about your stay in our resort. Please receive our apologies for falling short of your expectations. Please be certain that we’ve taken your comments seriously and we will ensure that situations like these will not happen in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.Best Regards,

Dear Mathieu.Thank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

Dear Kirk.Thank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

Dear Jana.We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best Regards,

Estimado Hector.Gracias por el tiempo dedicado en compartir sus comentarios con respecto a su reciente estancia en nuestro hotel.Puede estar seguro de que sus comentarios serán tomados en consideración y que nos ayudarán a mejorar nuestros servicios. Una vez más, gracias por su tiempo y a pesar de los problemas surgidos en su estancia, esperamos seguir siendo una opción para poder tener la oportunidad de restaurar su fe en nuestra empresa en un futuro próximo.Saludos Cordiales,

Dear Gerald.We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Thank you once again for making us your choice hotel and for your constructive critics, we certaily look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Best regards,

Estimada Anna.Muchas gracias por la cortesía de su tiempo para calificar Occidental Caribe.Esperamos su próxima visita.

Dear Maria.We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best Regards,

Dear BerndThank you for taking the time to write a review about your stay in our resort. Please receive our apologies for falling short of your expectations. Please be certain that we’ve taken your comments seriously and we will ensure that situations like these will not happen in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.Best Regards,

Dear Stacy.We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best Regards,

Dear Susan.Thank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

Dear Jennifer S.Thank you for taking the time to write a review about your stay in our resort. Please receive our apologies for falling short of your expectations. Please be certain that we’ve taken your comments seriously and we will ensure that situations like these will not happen in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.Best Regards,

Dear Krystin.We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best Regards,

Dear Tazewell.In Occidental Caribe we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. Best regards,

Estimado Ricardo,Gracias por clasificar nuestro hotel.Saludos cordiales,

Dear Eislan.Thank you for taking the time to write a review about your stay in our resort. Please receive our apologies for falling short of your expectations. Please be certain that we’ve taken your comments seriously and we will ensure that situations like these will not happen in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.Best Regards,

Dear Frank.Firstly we would like to thank you for taking the time to share your impressions regarding your recent stay at our Occidental Caribe hotel. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future.Best regards,

Dear Erik.Thank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

Dear Chris.We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best regards,

Dear Jose.We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best Regards,

Estimada Marilyn.Muchas gracias por la cortesía de su tiempo para calificar Occidental Caribe.Esperamos su próxima visita.

Dear Daniel.Thank you for taking the time to write a review about your stay in our resort. Please receive our apologies for falling short of your expectations. Please be certain that we’ve taken your comments seriously and we will ensure that situations like these will not happen in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.Best Regards,

Estimado Adrian Amaya.Gracias por el tiempo dedicado en compartir sus comentarios con respecto a su reciente estancia en nuestro hotel.Puede estar seguro de que sus comentarios serán tomados en consideración y que nos ayudarán a mejorar nuestros servicios. Una vez más, gracias por su tiempo y a pesar de los problemas surgidos en su estancia, esperamos seguir siendo una opción para poder tener la oportunidad de restaurar su fe en nuestra empresa en un futuro próximo.Saludos Cordiales,

Dear MathieuWe appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best Regards,

Dear AliaksandrThank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

Dear Janet.Thank you very much for the courtesy of your time to rate Occidental Caribe.We are looking forward to your next visit.Best Regards,

Dear Winston.We greatly appreciate the time you spent to review your recent experience in our hotel, at Barceló we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. Once more we thank you for sharing your experience with us and look forward to serving you again soon.Best regards,

Dear Valeria.Thank you for taking the time to write a review about your stay in our resort. Please receive our apologies for falling short of your expectations. Please be certain that we’ve taken your comments seriously and we will ensure that situations like these will not happen in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.Best Regards,

Dear Shawna.In Occidental Caribe we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Best Regards.

Dear Jennifer.We appreciate the time that you have invested in writing an overview of your recent stay with us and for taking the time to commend the service from our Team. We are happy to read that we were able to exceed your expectations. We sincerely look forward to welcoming you back on a future occasion and providing you with the exceptional quality and service that characterizes our brand and resort.Best Regards,

Dear Joanne.Thank you for taking the time to write a review about your stay in our resort. Please receive our apologies for falling short of your expectations. Please be certain that we’ve taken your comments seriously and we will ensure that situations like these will not happen in the future. We do however hope that, as we continue to work towards enhancing our product, you may decide to give us another opportunity to serve you better in the future.Best Regards,

Dear Nicole Elizabeth.We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Expedia. It is with regret that we read the comments about the issues you unfortunately experienced during your recent stay with us, and we hope you would accept our sincerest apologies. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas in order to deliver better service to our guests. With this said, we look forward to having the opportunity of hosting you back on a renewed opportunity to redeem your confidence in our resort and service.Best Regards,