2/10 Sangat Buruk
Christopher
2 Okt 2025
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Booked this hotel because it had a rooftop restaurant and bar. It also is classed as 5star with a good rating.
Arrived early morning, whilst we didn't expect the room to be ready, I asked, if possible, would they let us know when ready. No message came through so left it until 2.30pm before returning. The room wasn't available until the 3.00pm time slot originally stated. Asked if we could go up to the Rooftop bar for a drink, only to be told that it was booked out, including for the whole evening.
The room wasn't even ready at 3.00pm. Had to wait until 3.20pm.
Were told the Rooftop bar will be open the next day. So after returning from a long day trip to the Hotel at 8.00pm went up to the Rooftop bar!!!! Closed and no food. only a very ordinary side room to get a drink!!!
The room itself was ok but one of the two sinks had a broken tap with only cold water.
Overall, the reception staff just didn't care about offering any assistance.
THIS IS NOT A 5 STAR HOTEL 2 - 3 STAR AT BEST.
Being the last place visited on a 5-week trip this spoilt our trip. Over two nights there were zero facilities. I'd strongly recommend anyone staying in Rome to look elsewhere.
WORST HOTEL
Christopher
Menginap 2 malam pada bulan September 2025
