Hotel dekat Royal National Rose Society Gardens

"The AC in the conservatory where we held the wedding ceremony and meal was wholly inadequate. It was 27c outside and at least that inside. The main problem was underspecified AC units ( there were only 2 - probably needed 6). There was no roof blinds to shade us from the afternoon sun, so the venue got hotter and hotter. As a result the experience was very uncomfortable - inexcusable really as the Hotel Management must have always know this was a problem in the hot summers from previous years....

"Nice clean Appartement and close to the centre of St Alban's "

"The property is small and cozy as described, facilities are tidy and clean. We couldn’t receive the check-in instructions until we call at check-in time, the problem is solved quickly. A reminder that the toilet door is a reused old front door, that means when you lock it, you should lift the handle up first and then turn the button. The shower door needs a bit hard push to lock and avoid water came out. Overall is satisfactory! If a mirror added inside door the wardrobe, it would be...

"Communication was non-existent - despite sending plenty of messages through the Expedia app, in the end I only got to speak with the owner when I was stood right outside the property. The beds are next level uncomfortable - very springy and one of them had a proper dip in its middle. Not recommended."

"Tried to check in unfortunately no one to let me in it was late ish but well within the check in deadlines ..Unfortunately my flight was delayed so I was left stranded and had to sleep in the car ...Expedia then tried to offer me 25 credit points pathetic ...really awful"

"All's good"

"Great breakfast apart from the 'economy' grade fruit juice."

"Really enjoyed our stay here, the reception staff were lovely the hotel was spotless. Breakfast was help yourself and really nice And you can eat in the area which is like a rainforest type setting A lovely glass area which really brightens up your morning Hardly heard a noise all night Rooms well presented clean and spacious Definitely would return here again without hesitation"

"Staff were terrible"

"Room is dusty and the shower tub quite dirty, also drain is blocked"

"So lovely! Perfect!"

"Makkelijk parkeren, schone kamers, goed ontbijt en vriendelijk personeel! "

"Clean, you get what you pay for"

"The Hotel's location is very good. However, it is busy and can be loud at times. The check-in was a bit hard, as there is not really a front desk, as customers are required to self check in. Was unable to check in early as requested, however, staff locked up our bags. Upon returning twas unable to self checkin in. There is a buzzer, which "may" get staff to come to desk. However, I rang it and end up waiting, for awhile before staff attended. I explained, I was unable to self check in. ...

"Always a great stay each and everytime. Very friends staff. "

"No hot water, so couldn't have a shower. Or a warm water wash. They made me pay £10 extra when i got there "Because my original booked room had been given to someone else, so we had to give you a bigger one". Advertised as Bed and Breakfast, but no breakfast available. There was nothing on the property to indicate that it was a hotel, the front door code didn't work and the address they gave me was wrong, so i called at the wrong building when i arrived"

"Best service we have ever received from staff. Every single member of staff we encountered at the hotel was incredibly polite, kind and extremely helpful. Mia at the front desk was particularly helpful & super lovely, as was the restaurant manager. We felt so incredibly welcome and well looked after throughout our stay, despite having some issues with our booking through Expedia. The team swiftly and generously resolved these problems, which frankly, were not even their fault. We ordered...