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"The rooms were spotless and the staff was very helpful."

"Location was great! Would definitely stay again. "

"Very quiet and convenient airport shuttle. Love the pillows best night sleep in a hotel. Outdated carpet but overall, very clean. We left early so didn't experience the breakfast. Love the walk around the bay and hotel and seeing planes landing."

"This is a charming, old-fashioned hotel in a perfect location. My room had a view of the Union Square Christmas lights. It is not slick or modern: think of it as European and you will see its charms. The room was comfortable with everything you need. They warn you in advance that there's no air conditioning but most of the time in SF you don't need it, and there's a ceiling fan and the windows can be opened. There is always coffee and cookies available in the lobby and the tiny bar was popular, thanks to a two-for-one coupon for guests. The neighborhood seems to be making a comeback after some rough years. It was a lot cleaner than I remembered, and I went to two great restaurants that were new to the area. "

"Breakfast was good"

"Location, staff & hotel in general."

"Great staff, clean rooms. Great location"

"Superb stay. Great location. Awesome staff"

"Clean, easy check-in, but lacking customer service. "