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Sapporo Prince Hotel

4.0 star property

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Located close to Sapporo City Museum and Odori Park, Sapporo Prince Hotel provides an indoor mineral hot spring (onsen), a corner/local shop and shopping on-site. Skiers and snowboarders can spend time on the slopes at this hotel featuring a ski shuttle. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner and Japanese cuisine. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as a coffee shop/cafe and dry cleaning/laundry services.
VIP Access

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Gym
  • Parking available
The current price is Rp874.129
Rp1.118.724 total
5 Apr - 6 Apr

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Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Standard Twin Room, 2 Single Beds, Non Smoking

Standard Twin Room, 2 Single Beds, Non Smoking | In-room safe, desk, blackout curtains, free WiFi

Standard Twin Room, 2 Single Beds, Non Smoking

8.8 out of 10
Excellent
(64 reviews)

Highlights

Private indoor hot tub
Air conditioning
Fridge
TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • City view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Triple Room, Multiple Beds, Non Smoking

Standard Triple Room, Multiple Beds, Non Smoking | In-room safe, desk, blackout curtains, free WiFi

Standard Triple Room, Multiple Beds, Non Smoking

8.4 out of 10
Very good
(6 reviews)

Highlights

Private indoor hot tub
Air conditioning
Fridge
TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Trundle Bed

View all photos for Superior Twin Room, 2 Single Beds, Non Smoking

Superior Twin Room, 2 Single Beds, Non Smoking | In-room safe, desk, blackout curtains, free WiFi

Superior Twin Room, 2 Single Beds, Non Smoking

8.2 out of 10
Very good
(30 reviews)

Highlights

Private indoor hot tub
Air conditioning
Fridge
TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Triple Room, Multiple Beds, Non Smoking

Superior Triple Room, Multiple Beds, Non Smoking | Property amenity

Superior Triple Room, Multiple Beds, Non Smoking

8.8 out of 10
Excellent
(6 reviews)

Highlights

Private indoor hot tub
Air conditioning
Fridge
TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
  • City view
  • 21 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds and 1 Single Trundle Bed

View all photos for Fourth Room*Twin + sofa bed Club Lounge access included (22nd floor and above, 42sqm), Non Smoking

Fourth Room*Twin + sofa bed Club Lounge access included (22nd floor and above, 42sqm), Non Smoking | In-room safe, desk, blackout curtains, free WiFi

Fourth Room*Twin + sofa bed Club Lounge access included (22nd floor and above, 42sqm), Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Private indoor hot tub
Air conditioning
Club Lounge
Fridge
TV
Blackout curtains
Hairdryer
Private bathroom
  • City view
  • 42 sq m
  • Sleeps 4
  • 2 Large Single Beds, 1 Single Sofa Bed and 1 Single Trundle Bed

View all photos for Club Double Room Club Lounge access included (22nd floor and above, 42sqm), Non Smoking

Club Double Room Club Lounge access included (22nd floor and above, 42sqm), Non Smoking | In-room safe, desk, blackout curtains, free WiFi

Club Double Room Club Lounge access included (22nd floor and above, 42sqm), Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Private indoor hot tub
Air conditioning
Club Lounge
Fridge
TV
Blackout curtains
Separate bedroom
Hairdryer
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room + sofa bed *2 beds Club Lounge access included (22nd floor and above,42sqm), Non Smoking

Double Room + sofa bed *2 beds Club Lounge access included (22nd floor and above,42sqm), Non Smoking | In-room safe, desk, blackout curtains, free WiFi

Double Room + sofa bed *2 beds Club Lounge access included (22nd floor and above,42sqm), Non Smoking

Highlights

Private indoor hot tub
Air conditioning
Club Lounge
Fridge
TV
Sofa bed
Blackout curtains
Separate bedroom
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Club Suite Room with Club Lounge access, Double, 22nd floor~, 63sqm, Non Smoking

Club Suite Room with Club Lounge access, Double, 22nd floor~, 63sqm, Non Smoking | In-room safe, desk, blackout curtains, free WiFi

Club Suite Room with Club Lounge access, Double, 22nd floor~, 63sqm, Non Smoking

Highlights

Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Fridge
TV
Blackout curtains
Separate bedroom
  • City view
  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Club Suite Family Room with Club Lounge access, 22nd floor and above, 63sqm, Non Smoking

In-room safe, desk, blackout curtains, free WiFi

Club Suite Family Room with Club Lounge access, 22nd floor and above, 63sqm, Non Smoking

Highlights

Private indoor hot tub
Air conditioning
Club Lounge
Fridge
TV
Blackout curtains
Hairdryer
Private bathroom
  • City view
  • 63 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Sofa Beds

View all photos for Club Twin Room Club Lounge access included (22nd floor and above, 42sqm), Non Smoking

Club Twin Room Club Lounge access included (22nd floor and above, 42sqm), Non Smoking | In-room safe, desk, blackout curtains, free WiFi

Club Twin Room Club Lounge access included (22nd floor and above, 42sqm), Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Private indoor hot tub
Air conditioning
Club Lounge
Fridge
TV
Blackout curtains
Separate bedroom
Hairdryer
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Triple Room*Twin + sofa bed Club Lounge access included (22nd floor and above, 42sqm), Non Smoking

Triple Room*Twin + sofa bed Club Lounge access included (22nd floor and above, 42sqm), Non Smoking | In-room safe, desk, blackout curtains, free WiFi

Triple Room*Twin + sofa bed Club Lounge access included (22nd floor and above, 42sqm), Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Private indoor hot tub
Air conditioning
Club Lounge
Fridge
TV
Sofa bed
Blackout curtains
Separate bedroom
  • City view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Large Single Beds and 1 Single Sofa Bed

View all photos for Club Royal Suite Room with Club Lounge access, Twin, 22nd floor~, 105sqm, Non Smoking

Club Royal Suite Room with Club Lounge access, Twin, 22nd floor~, 105sqm, Non Smoking | In-room safe, desk, blackout curtains, free WiFi

Club Royal Suite Room with Club Lounge access, Twin, 22nd floor~, 105sqm, Non Smoking

Highlights

Separate sitting area
Private indoor hot tub
Air conditioning
Club Lounge
Fridge
TV
Blackout curtains
Hairdryer
  • City view
  • 105 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Royal Suite Family Room with Club Lounge access, 22th floor~, 105sqm, Non Smoking

Club Royal Suite Family Room with Club Lounge access, 22th floor~, 105sqm, Non Smoking | In-room safe, desk, blackout curtains, free WiFi

Club Royal Suite Family Room with Club Lounge access, 22th floor~, 105sqm, Non Smoking

Highlights

Private indoor hot tub
Air conditioning
Club Lounge
Fridge
TV
Blackout curtains
Separate bedroom
Hairdryer
  • City view
  • 105 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 4 Single Sofa Beds

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About the area

Located in Chuo-ku, a neighbourhood in Sapporo, Sapporo Prince Hotel is in a shopping district and near a metro station. Sapporo City Museum and Former Hokkaido Government Office Building are cultural highlights, and some of the area's notable landmarks include Sapporo Clock Tower and Mount Moiwa Observation Deck. Don't miss out on a visit to Shiroi Koibito Park. Spend some time exploring the area's activities, including skiing. Visit our Sapporo travel guide
Map
Nishi 11-chome, Minami, 2-jo, Chuo-ku, Sapporo, Hokkaido, 060-8615

What's nearby

  • Tanukikoji Shopping Street which includes night scenes, a city and street scenes
    Tanukikoji Shopping Street
    6 min walk - 0.5 km
  • Odori Park which includes street scenes, night scenes and snow
    Odori Park
    6 min walk - 0.6 km
  • Sapporo city clock tower, in Hokkaido, Japan.
    Sapporo Clock Tower
    18 min walk - 1.6 km
  • Hokkaido University featuring street scenes and heritage elements as well as a small group of people
    Hokkaido University
    19 min walk - 1.6 km
  • Sapporo Education Community Center
    6 min walk - 0.6 km

Getting around

  • Soen Station
    2 min drive
  • Chuo-Kuyakusho-Mae Stop
    3 min walk
  • New Chitose Airport (CTS)
    63 min drive

Restaurants

  • HAPUNA
    1 min walk
  • CAFÉ de CRIÉ
    1 min walk
  • ごま田郎
    4 min walk
  • ATELIER Morihiko (アトリエ・モリヒコ)
    3 min walk
  • ずぼら
    2 min walk

About this property

Sapporo Prince Hotel

Upscale hotel near Odori Park
Located close to Sapporo City Museum and Hokkaido Museum of Modern Art, Sapporo Prince Hotel provides an indoor mineral hot spring (onsen), a corner/local shop and shopping on-site. Skiers and snowboarders can spend time on the slopes at this hotel featuring a ski shuttle. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner and Japanese cuisine. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as a coffee shop/cafe and dry cleaning/laundry services.
Other perks at this hotel include:
  • Buffet breakfast (surcharge), bike hire and hot springs on-site
  • Self-parking (surcharge), luggage storage and a banquet hall
  • Wedding services, multilingual staff and a front desk safe
  • Guest reviews say great things about the helpful staff
Room features
All 587 rooms offer comforts such as private indoor hot tubs and air conditioning, in addition to perks such as free WiFi and desk chairs. Guest reviews highly rate the cleanliness rooms at the property.
Extra conveniences in all rooms include:
  • Bathrooms with bidets and shower/bath combinations
  • TVs with premium channels
  • Recycling, fridges and electric kettles

Awards and affiliations

Eco-certified property
This property participates in Sakura Quality – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Ski shuttle (surcharge)
  • Parking on site (JPY 1,500 per night)
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: JPY 3,600 to 3,600 for adults and JPY 1,800 to 1,800 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • All Day Dining Grandeur
  • Chinese Restaurant Fuyo-J
  • Sky Room Top of Prince
  • Steak House, Katsura

Things to do

  • 24-hour gym
  • Bicycle rentals
  • Hot springs
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Spa

  • Hot springs
  • In-room massages
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)

Accessibility

  • No lift

More

  • 28 floors
  • Banquet hall
  • Built in 2004
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • Pay films
  • TV with premium satellite channels

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Heating (climate-controlled)
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
This property's ski shuttle service is available daily at scheduled times between Sapporo Prince Hotel, Kitanomine Gondola, and Shin Furano Prince Hotel, from January 4 to March 15, 2026. Advance reservations are required to reserve seats.
This property offers a shuttle service between the hotel and JR Sapporo station.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3600 to 3600 for adults and JPY 3600 to 3600 for children
  • Self-parking fee: JPY 1500 per night
  • A facilities fee includes use of: fitness facilities

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional dining fees apply to children 4 - 6 years old when sharing existing bedding.

We should mention

This property does not have any lifts
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Guests with tattoos are not able to use the on-site public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Prince Sapporo
Hotel Sapporo
Prince Hotel Sapporo
Prince Sapporo Hotel
Sapporo Prince
Sapporo Prince Hotel
Sapporo Prince Hotel Hotel
Sapporo Prince Hotel Sapporo
Sapporo Prince Hotel Hotel Sapporo

Frequently asked questions

Is Sapporo Prince Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at Sapporo Prince Hotel?

As of 10 Mar 2026, prices found for a 1-night stay for 2 adults at Sapporo Prince Hotel on 5 Apr 2026 start from Rp874.129, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at Sapporo Prince Hotel?

Self-parking is available for JPY 1500 per night.

What time is check-in at Sapporo Prince Hotel?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Sapporo Prince Hotel?

Checkout is at 11 AM.

Where is Sapporo Prince Hotel located?

Located near the slopes, this Chuo-ku hotel is in the city centre, and within 1 mi (2 km) of Sapporo City Museum, Odori Park and Hokkaido Museum of Modern Art. Former Hokkaido Government Office Building and Hokkaido University are also within 1 mi (2 km). Chuo-Kuyakusho-Mae Stop and Nishi-juitchome Station are within a 5-minute walk.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Sapporo Prince Hotel Reviews

8.8

Excellent

9.0

Cleanliness

8.6

Amenities

9.0

Staff & service

8.6

Property conditions & facilities
Rating 10 - Excellent. 537 out of 1013 reviews
Rating 8 - Good. 319 out of 1013 reviews
Rating 6 - Okay. 105 out of 1013 reviews
Rating 4 - Poor. 37 out of 1013 reviews
Rating 2 - Terrible. 15 out of 1013 reviews

Reviews

10/10 Excellent

Ricky K

Liked: Cleanliness, amenities, property conditions & facilities
Great location and room is clean
Stayed 1 night in Dec 2025

6/10 Okay

Ramon

Location was good. Except for one staff, the concierge staff were not helpful Surprising for a japanese hotel group.
Stayed 3 nights in Feb 2026

10/10 Excellent

Brett

Liked: Cleanliness, amenities, property conditions & facilities
Very happy with my stay. Very clean room. Good urban location. Shuttle bus to train station. Enjoyed some time at the Onsen. Had a lunch at the rooftop restaurant, very good food and service. Lawson next door was very handy. Would stay again.
Stayed 1 night in Jan 2026

10/10 Excellent

Jason

Liked: Cleanliness, amenities, property conditions & facilities
The room was excellent! Very clean and everything was updated. The staff were very kind and the club lounge had a good breakfast.
Stayed 2 nights in Dec 2025

10/10 Excellent

Desmand

Liked: Cleanliness, amenities, property conditions & facilities
The staff were so helpful and the hotel was luxurious
Stayed 4 nights in Oct 2025

10/10 Excellent

JIXIANG

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and good location please stay, I highly recommend, room has been refurbished
Stayed 3 nights in Oct 2025

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms and friendly staff. Check in and out were very quick and efficient
Stayed 1 night in Oct 2025

10/10 Excellent

elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel, slightly off the tourist beaten path, with a quiet and elegant vibe. The rooftop bar has a view of Sapporo that is exquisite. The staff is attentive and helpful. Free shuttle bus to new Chitose airport. Excellent breakfast options. Walking distance to Odori Park and Subway and street cars, this is an excellent choice if you want to stay out of tourist mayhem.
Stayed 6 nights in Dec 2025

8/10 Good

LAURENCE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love the shuttle driver - very nice and sincere. Staff was very nice and helpful
Stayed 2 nights in Oct 2025

10/10 Excellent

Wenchyi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quiet clean room
Stayed 3 nights in Oct 2025

10/10 Excellent

Madeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is super friendly and their restaurants are delicious. The lounge room was clean and tidy and had many options. Room was spacious and amenities were always stocked in the room.
Stayed 3 nights in Oct 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay in sapporo Breakfast is excellent Shuttle bus is a plus
Stayed 2 nights in Jul 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good sized rooms with excellent views of the City
Stayed 1 night in Jul 2025

6/10 Okay

SIU MUN

A bit far away fm JR station, and hotel shuttle bus service is very limited.
Stayed 1 night in Sep 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great time.

Fabulous hotel!!! We were on the 27th floor, so the views were a big bonus. Was super affordable July 2025.
Stayed 3 nights in Jul 2025

10/10 Excellent

Koji

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a great stay. The staff were friendly and helpful and the room was clean and comfortable. The hotel is in a convenient location. The subway is nearby and Tanukikoji Shopping Street is just a short walk away with lots of restaurants and shops. I enjoyed the quiet and relaxing atmosphere. Overall, I highly recommend this hotel for anyone visiting Sapporo.
Stayed 2 nights in Jun 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sapporo Prince was a wonderful base for exploring Sapporo. The free shuttle to and from the station was a bonus and gave an immediate sense of the quality of service and accommodation that was awaiting us. Our room was relatively spacious compared to others on our trip and gave us views across the city. Our stay included breakfast in the buffet restaurant and it was fantastic with a huge selection of options. On our last night we went to the cocktail lounge on the 28th floor and, though not a budget friendly experience, the ambiance, views and service made it worthwhile.
Stayed 3 nights in Sep 2025

8/10 Good

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional buffet breakfast at a reasonable price. And proximity to Odori Koen was convenient however, the added fee for the onsen use along with the unexpectedly small room size left the 3 of us dissatisfied with the overall experience. We stayed at Sapporo Mitsui Garden West on 07/10/25 and felt the overall experience was better. Certain amenities at Prince stand out as 5 star (restaurant food quality, elevator quality and condition, front lobby efficiency and language proficiency), but the small room size was the factor that was a unanimous turnoff.
Stayed 2 nights in Jul 2025

8/10 Good

Jason

Liked: Staff & service
It is a ok hotel. One feedback is that I booked a triple sharing room and they still give a room for 2 persons and squeezed a bed in for the third person. It makes the room very small for 3. They should have placed us in a larger room. Forza hotel in Kyoto did just that for a triple sharing room!
Stayed 5 nights in Jun 2025

10/10 Excellent

Mijin

Liked: Cleanliness, amenities, property conditions & facilities
It was quite inconvenient that none of the staff spoke English. For such a large hotel, it was surprising and hard to understand why there were no English-speaking staff available. We ended up changing to a larger room, which comfortably accommodated the three of us. We paid an additional 10,000 yen ($80) per night and stayed for a total of five nights. We had access to the Royal Club on the 28th floor, where we enjoyed breakfast as well as the tea time and cocktail hour services. That part of the stay was a very pleasant memory.
Stayed 5 nights in May 2025

2/10 Terrible

Beiyuan

Liked: Cleanliness, amenities
I checked in on 23 December and arrived at the hotel at around 4:00 p.m. As there was no staff guiding guests at the main entrance upon arrival, I took a luggage trolley myself and loaded our bags. The check-in process went smoothly, and the front desk kindly arranged for a well-dressed gentleman in a suit to assist us with the trolley, for which I was very appreciative. What followed, however, was rather unexpected. We were using the Club Lounge elevator, and after I swiped my card to open the door, I worried the luggage was heavy. Wanting to be helpful, I smiled and held the automatic door open to make it easier for him to pass through. To my surprise, he responded with a look of clear displeasure and waved me away. I was momentarily confused and began wondering if I had done something wrong—when he suddenly shouted, “Go!” I was genuinely startled. I turned around and hurried away out of fear. Even now, I still cannot understand what I did to provoke such a reaction. Over the following days, I encountered this gentleman again, and to be honest, I felt quite intimidated. I barely dared to look up when passing him, and it was obvious that he had no desire to see me either. I truly have no idea how I managed to offend him so deeply. It was a strange and unsettling experience. I rarely write such detailed reviews, but this time I felt compelled to share this unusual experience. I did not even have the courage to note down his name, fearing he might shout at me again.
Stayed 4 nights in Dec 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, property conditions & facilities
Great place
Stayed 2 nights in Jan 2026

10/10 Excellent

Debra

Liked: Cleanliness, amenities, property conditions & facilities
Club rooms were amazing!
Stayed 1 night in Feb 2026

10/10 Excellent

VISHNU

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, staff, location all were excellent.
Stayed 3 nights in Nov 2025

10/10 Excellent

Toshiya

Liked: Cleanliness, amenities, property conditions & facilities
Hotel and room is excellent.
Stayed 1 night in Sep 2025